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Guys i am currently with Aquiss i was on 40/10 with a full sync with speeds always being consistent. i checked my line for the new 80/20 which showed 67/20 so i upgraded. im currenlty getting 40/16 on bt speed test and other testers . My line since upgrade will nto go past 42 down . ive contacted aquiss but they seem to think its okay as im getting 40mb even though im paying them £6 for no change ! any advice would be great im currently not in contract either so would changing provider help ? I did have hacked modem until it was swapped and the stats suggest i could get pretty much full speed as i am only 180m from cab
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Good Morning,
As you know from my replies to you this morning and last night, we are aware of your case, along with 2 other customers. However, as you know from the comments made to you, your BT speedtest results are mainly falling above the assured rate points, therefore making this difficult to raise with BT presently. Where the tests have fallen below, we are still awaiting a TAP 3 test from you, but you know all this via our support tickets.
As as been already explained to you, your line is getting near to full sync, it's the speeds at all times that has been the focus so far. At no point do we accept this is normal, but presently the throughput speeds you are getting should be ok whilst we continue to investigate this with BT. Reading these forums, there are others from other ISPs seeing similar.
As it stands we have had about 30 hours (16 working hours) to investigate your case. Our replies to you have been prompt and as detailed as they can be.
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What does the BT speed test, (the standard non-beta one), say your IP Profile is?
Also, what expected speed does it give? That is what is an issue for Aquiss, as unless the actual falls below that BT are very reluctant to do anything.
Again, as Aquiss say, there does seem to be a general problem with the 80/20 product. Many people on several ISPs are reporting lower download speeds than before. Upload better. There is something wrong in the BT Wholesale or Openreach system.
My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - Plusnet Value Fibre.
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
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Register (or login) on our website and you will not see this ad.
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I dont have an issue with aquiss they have been one of the best suppliers i have ever had. i in no way mean to be negative against aquiss i was just specifying my supplier. i get that this issue is bt's fault i was just trying to source info from any other users who have had similar issues. i can only praise martin has he has given 110% on my issue .
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I didn't say you had an issue with them. I was just supporting what you had been told.
However, my request for the BT speed test full result is more important. The figures I requested may give a clue.
My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - Plusnet Value Fibre.
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
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Ill get some snap shots but as you will see theres a invisable barrier on the down stream so its slways around 40 eill uoad after 8pm
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Don't need a snapshot. It easier for you, and to read, if you just copy and paste the results of the two text boxes - download and upload.
My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - Plusnet Value Fibre.
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
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please see snap shot again down will not go past 40 but up is what you expect for my line profile
http://s713.photobucket
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Ummmm. I've had an idea what may be the cause. I need to contact someone to ask about it.
My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - Plusnet Value Fibre.
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
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Hi this is my forum id keep forgetting to log in any help would be great
cheers
darren
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keep forgetting to log in any help would be great Easy- don't log out *
The servers don't care either way.
* Unless you're on a shared or public machine, of course.
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The author of the above post is a thinkbroadband moderator but it does not constitute an official statement on behalf of thinkbroadband.
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Hi Martin,
As you know, same problem with my line as well.
Keep up the good work in investigating, you guys are doing a good job in keeping us informed.
lets hope it's a BT thing that can be quickly resolved if they can be persuaded to admit theres an issue hidden somewhere.
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Nildram 2mbit in your sig.
Your profile says Plusnet 2mbit.
If you were a student in 2001 ....
 .
My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - Plusnet Value Fibre.
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
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Holy mother of god, shows how long it's been since I posted.
I was 14 when I made the account, 26 now.
*Updating profile*
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Roberto,
I just want to rule out line fault , if there was one would the upload be low as well ? my modem stats look good
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To keep on topic, the problem is actually quite interesting.
If I'm given a good speedtest link or if I download an operating system on USENET to test my speed, it will always start at 8.7MB/s, then after 2-3 seconds, sharply drops to 4.5MB/s where it will stay for the rest of the download.
If I stop the download, then restart it, same again. Bursts to 8.7, then quickly drops to 4.5 where again it will stay.
4.5MB/s was the stable cap I used to download with on the 40/10, so the upgrade has brought twice the sync, but the same exact download speed.
I'm sync'd at 79999, 20000 (BT speedtester reports a 77.9 profile)
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Line stats looked fine, including the attainable rates.
My idea was that in some ISP systems there is a copy of the IP Profile held, and sometimes that fails to get updated when the BT one changes. In this case, if the system has that, then the problem could be there, or the copy may not have been updated to allow above 40Mbps. (There is usually a small reduction in the value of the copy, possibly by a table lookup, and if the table stopped at 40 ...).
I'm told that this shouldn't be what is affecting your speeds. So what is, I have no idea sorry  .
My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - Plusnet Value Fibre.
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
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Ummmm. That sounds like the MSIL kicking in with a cap.
Please can you do a tracert to www.bbc.co.uk and post it?
My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - Plusnet Value Fibre.
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
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C:\Users\Chris>tracert bbc.co.uk
Tracing route to bbc.co.uk [212.58.241.131]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms unknown [192.168.1.1]
2 11 ms 11 ms 11 ms lns16.inx.dsl.enta.net [188.39.1.22]
3 11 ms 11 ms 11 ms gi1-6.inx.dist.dsl.enta.net [188.39.1.21]
4 11 ms 11 ms 11 ms te2-2.interxion.dsl.enta.net [78.33.141.89]
5 20 ms 24 ms 11 ms te2-3.interxion.core.enta.net [87.127.236.209]
6 12 ms 11 ms 11 ms te4-2.telehouse-east.core.enta.net [87.127.236.1
37]
7 11 ms 11 ms 11 ms bbc-gw0-linx.prt0.thdoe.bbc.co.uk [195.66.224.10
3]
8 * * * Request timed out.
9 12 ms 12 ms 12 ms ae1.er01.rbsov.bbc.co.uk [132.185.254.46]
10 12 ms 12 ms 12 ms 132.185.255.134
11 12 ms 11 ms 11 ms 212.58.241.131
Trace complete.
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@ both of you .
So that looks as if I'm right in thinking these are Entanet Wholesale. Which MSIL of these you go through I don't know. I believe this checker tells you. Just the wording never got updated from the days of Centrals.
Can't do any harm to try.
My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - Plusnet Value Fibre.
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
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i have also had this like theres a reduction or filter
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on the below even with 40/10
Wolverhampton
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Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Users\Darren>tracert bb.co.uk
Tracing route to bb.co.uk [64.91.253.46]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms DD-WRT [192.168.11.1]
2 11 ms 10 ms 10 ms lns13.inx.dsl.enta.net [188.39.1.10]
3 10 ms 10 ms 10 ms gi1-3.inx.dist.dsl.enta.net [188.39.1.9]
4 11 ms 10 ms 10 ms te2-2.interxion.dsl.enta.net [78.33.141.89]
5 10 ms 10 ms 10 ms te2-3.interxion.core.enta.net [87.127.236.209]
6 11 ms 10 ms 11 ms te5-1.telehouse-metro.core.enta.net [87.127.236.94]
7 11 ms 11 ms 11 ms te3-3.telecity-hex.core.enta.net [87.127.236.106]
8 11 ms 11 ms 11 ms TenGigabitEthernet8-1.ar6.LON3.gblx.net [64.214.147.1]
9 101 ms 101 ms 100 ms GIGLINX.TenGigabitEthernet3-1.ar5.CHI2.gblx.net[208.49.135.162]
10 111 ms 111 ms 111 ms lw-dc2-core3-te9-1.rtr.liquidweb.com [209.59.157.224]
11 114 ms 112 ms 112 ms 209.59.157.36
12 110 ms 110 ms 110 ms fast.chesternet.com [64.91.253.46]
Trace complete.
C:\Users\Darren>
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Wolverhampton here too
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i think they forgot to press the down stream button at wolverhampton lol
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Haha, one can hope it's that simple, but I highly doubt it
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Post deleted by truex360
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Wolverhampton here too
We already dismissed Wolverhampton 4 days back as our 3rd customer reporting this is serviced off Milton Keynes.
The discussions I have had with friends at other ISPs, there is no geographic pattern with reports coming from all corners of the UK.
I can confirm that both your cases have been worked on repeatly over the course of today. I even finished cutting grass/doing gardening at home early to go back into the office 
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cheers martin this is why i picked aquiss over BT its the small personal touch that makes a difference
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I'm surmising it is a general setting in all the Enta MSILs. The two users here being on Wolverhampton is pure coincidence . IP Profiles above 40Mbps would therefore become irrelevant.
I've no doubt you will get to the bottom of it Martin . Just making what I hope are useful suggestions for angles to investigate.
My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - Plusnet Value Fibre.
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
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Wolverhampton here too
We already dismissed Wolverhampton 4 days back as our 3rd customer reporting this is serviced off Milton Keynes.
The discussions I have had with friends at other ISPs, there is no geographic pattern with reports coming from all corners of the UK.
I can confirm that both your cases have been worked on repeatly over the course of today. I even finished cutting grass/doing gardening at home early to go back into the office
And we love you for it!
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Have you seen anu speed increase on your down stream mines still stuck around 40 with my up sitting at 16
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Naw, same old.
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C:\Users\Chris>tracert bbc.co.uk
Tracing route to bbc.co.uk [212.58.241.131]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms unknown [192.168.1.1]
2 11 ms 11 ms 11 ms lns16.inx.dsl.enta.net [188.39.1.22]
3 11 ms 11 ms 11 ms gi1-6.inx.dist.dsl.enta.net [188.39.1.21]
4 11 ms 11 ms 11 ms te2-2.interxion.dsl.enta.net [78.33.141.89]
5 20 ms 24 ms 11 ms te2-3.interxion.core.enta.net [87.127.236.209]
6 12 ms 11 ms 11 ms te4-2.telehouse-east.core.enta.net [87.127.236.1
37]
7 11 ms 11 ms 11 ms bbc-gw0-linx.prt0.thdoe.bbc.co.uk [195.66.224.10
3]
8 * * * Request timed out.
9 12 ms 12 ms 12 ms ae1.er01.rbsov.bbc.co.uk [132.185.254.46]
10 12 ms 12 ms 12 ms 132.185.255.134
11 12 ms 11 ms 11 ms 212.58.241.131
Trace complete.
One of the things I've done in the past - Can you initiate the download for a large file off of the ThinkBroadband page here: http://www.thinkbroadband.com/download.html
and perform another tracert while the download is running?
If your connection is being capped at any place, the tracert 'should' show a stable ping on the hops up to the hop where you are capped. The hop which has a large ping (If any do) will be after the hop which is capping you.
For example; When I'm downloading and maxing out my 24Mb connection, the 1st hop (My router) and the 2nd hop (MSAN) are quite low. On ping from the second hop to the third hop, the ping is sky high indicating where a Speed Profile is being applied.
-------------------------------------------------------------------
Downstream Upstream
Connection Speed: 24184 kbps 1211 kbps
Line Attenuation: 16.5 db 6.4 db
Noise Margin: 0.5 db 6.2 db Edited by chris6273 (Mon 23-Apr-12 15:59:56)
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i have run the 1 gig download whlist runing tracert see below only hop 8 timed out
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Users\Darren>Tracert bbc.co.uk
Tracing route to bbc.co.uk [212.58.241.131]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms DD-WRT [192.168.11.1]
2 12 ms 11 ms 11 ms lns15.inx.dsl.enta.net [188.39.1.18]
3 10 ms 11 ms 12 ms gi1-5.inx.dist.dsl.enta.net [188.39.1.17]
4 11 ms 10 ms 10 ms te2-2.interxion.dsl.enta.net [78.33.141.89]
5 12 ms 12 ms 12 ms te2-3.interxion.core.enta.net [87.127.236.209]
6 11 ms 11 ms 12 ms te4-2.telehouse-east.core.enta.net [87.127.236.137]
7 11 ms 12 ms 12 ms bbc-gw0-linx.prt0.thdoe.bbc.co.uk [195.66.224.103]
8 * * * Request timed out.
9 12 ms 13 ms 12 ms ae1.er01.rbsov.bbc.co.uk [132.185.254.46]
10 14 ms 11 ms 11 ms 132.185.255.134
11 11 ms 11 ms 12 ms 212.58.241.131
Trace complete.
C:\Users\Darren>
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Doesn't really show much, this is downloading at 4.5MB/s steadily
C:\Users\Media>tracert bbc.co.uk
Tracing route to bbc.co.uk [212.58.241.131]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms unknown [192.168.1.1]
2 12 ms 12 ms 12 ms lns16.inx.dsl.enta.net [188.39.1.22]
3 12 ms 12 ms 12 ms gi1-6.inx.dist.dsl.enta.net [188.39.1.21]
4 15 ms 12 ms 12 ms te2-2.interxion.dsl.enta.net [78.33.141.89]
5 13 ms 12 ms 12 ms te2-3.interxion.core.enta.net [87.127.236.209]
6 13 ms 12 ms 12 ms te4-2.telehouse-east.core.enta.net [87.127.236.1
37]
7 12 ms 12 ms 12 ms bbc-gw0-linx.prt0.thdoe.bbc.co.uk [195.66.224.10
3]
8 * * * Request timed out.
9 13 ms 13 ms 13 ms ae1.er01.rbsov.bbc.co.uk [132.185.254.46]
10 12 ms 12 ms 12 ms 132.185.255.134
11 12 ms 12 ms 12 ms 212.58.241.131
Trace complete.
----
This is a normal one:
C:\Users\Media>tracert bbc.co.uk
Tracing route to bbc.co.uk [212.58.241.131]
over a maximum of 30 hops:
1 <1 ms 7 ms 1 ms unknown [192.168.1.1]
2 11 ms 12 ms 11 ms lns16.inx.dsl.enta.net [188.39.1.22]
3 11 ms 11 ms 11 ms gi1-6.inx.dist.dsl.enta.net [188.39.1.21]
4 12 ms 12 ms 11 ms te2-2.interxion.dsl.enta.net [78.33.141.89]
5 11 ms 12 ms 11 ms te2-3.interxion.core.enta.net [87.127.236.209]
6 11 ms 11 ms 11 ms te4-2.telehouse-east.core.enta.net [87.127.236.1
37]
7 11 ms 11 ms 11 ms bbc-gw0-linx.prt0.thdoe.bbc.co.uk [195.66.224.10
3]
8 * * * Request timed out.
9 12 ms 13 ms 11 ms ae1.er01.rbsov.bbc.co.uk [132.185.254.46]
10 12 ms 12 ms 16 ms 132.185.255.134
11 12 ms 11 ms 11 ms 212.58.241.131
Trace complete.
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Very peculiar. If you download two files at the same time from two different sources, do they both go half and half or do they (In total) manage to squeeze more than your current maximum throughput?
-------------------------------------------------------------------
Downstream Upstream
Connection Speed: 24184 kbps 1211 kbps
Line Attenuation: 16.5 db 6.4 db
Noise Margin: 0.5 db 6.2 db |
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Best example is probably usenet that caps out at 4.5MB/s at 20 connections (Same as with 40/10)
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mine start high like 7.5+ but then start to drop back to 4.5 also. i have been reading on other forums BT / Plusnet that people have opted to go back to 40/10 and then revert back to 80/20 and it has worked. people are speculating/convinced that BT are holding different values within their various systems which is causing conflict which result in porr down speeds. Another one i read was router related hardware but i think that wouldnt hold true has it would mean mass problems
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Is there a forum thread on plus net we have access to on the matter?
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h**p://community.plus.net/forum/index.php/topic,102776.1120.html i have read pretty much every page very looks like a common problem as one guy within there thread posted a link to bt forums where there dicussing same issues
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still no change on down stream what about you ? what roouter are you using ?
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I think they know what the problem is, it's now a question of them trying to figure out how to solve it.
Some kind of internal capping / priority / profile problem which keeps the line capped to 40 instead of 80. (BT profile seems fine)
It's basically a sit back and wait it out, or ask the migration question.
Edited by deleted (Fri 27-Apr-12 10:21:27)
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ill give it a couple of more days think this is my 7th or 8th then i will talk to martin again
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its not looking good ! from the response i have had from aquiss there still waiting on BTW but it seems they have no idea whats wrong ! go figure the only company not to understand there own systems lol
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OK, without trawling back through the whole thread ......
I recall that the BT Wholesale speed tester showed the correct 80meg profile, to match the
correct 80meg sync you have. Did you follow the test on through to the part where you change your routers log in details, speedtest@speedtester_domain or some such ?
If so, what were the results then ?
I do wonder, as it would seem that you have the correct sync from the Openreach kit, and that DLM has allocated the correct profile, BTw has cleared routed it's virtual path OK, or else you'd not be connecting ......... What else within their set up could cause such a clear cap ??
The only time I have seen similar, was on a Plusnet FTTC service. Everything OK 'BT's' end, through put, 8 meg, this was down to a profile that Plusnet themselves had set up for the punters original service.
What would happen, I wonder, if your ISP were to rebuild, from scratch, your account on their radius servers (or what ever they are called these days) ??
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If Aquiss use Entanet for their FTTC service, then its likely an issue with Enta's own IP profiling system, as they also run their own on top of BT's.
E.g. even if your line is in SYNC at 80Mb, and your IP profile is 75Mb, it may still be capped on Enta's side at 40Mb, so it may just be a profile they need to update.
James
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i tried to log in as it tells you but everytime i tried to run the 3rd test it kept saying i was logged in as my aquiss username. i have tried everything from my own perspective i have changed firmware in router , tried rebooting modem etc all to no avail. my upload matches the sync speed of the full 80/20 which is coming out at 16/17mb up its just the down profile it starts at would be 75mb then drops steadly to 40 mb. the only thing left to do is try and go back on 40/10 then back to 80/20 as it does not effect my contract last resort would be different isp but i really mean that would be a last ditch effort
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Did you see this, posted a couple of minutes before your reply ? An ISP rep adding weight to my theory.
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As above, call Enta support (If Aquiss still use Enta) and check they dont have you on a 40Mb profile as if your SYNC and BT IP profile are all correct, it is probably something on Enta's side...
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Cheers James I have fired it over to Martin at aquiss to check it out
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Be interesting to see if I was right .... keep us posted.
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What would happen, I wonder, if your ISP were to rebuild, from scratch, your account on their radius servers (or what ever they are called these days) ??
We rebuilt our radius for this customer a number of days ago and have done a couple of times since. As we control our own radius we have also checked everything mirrors working customers, which it does.
This is not a radius or profiling issue.
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James,
I think you will have expected us to have already checked this, which we have done, quite some time ago. We do indeed use Entanet who take and supply from our own radius. They are correctly being supplying a profile of 76Mbps, the same as with working customers on a similar sync rate.
This is not a profiling problem. We have supplied a customer with a test username/password, which points to exactly the same entry in our radius (be it we change the username/password parts). As soon as we do, we get different results.
It's almost as if BT are seeing the @aquiss.com realm (in our case) and instantly applying a limit.
I welcome your input, but the case is well in hand.
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This is not a profiling problem. We have supplied a customer with a test username/password, which points to exactly the same entry in our radius (be it we change the username/password parts). As soon as we do, we get different results.
So as soon as the OP changes username and password to the test account details, the throughput 'cap' goes ?
It's almost as if BT are seeing the @aquiss.com realm (in our case) and instantly applying a limit.
So this must be affecting all your other customers using the 80/20 product ? If not, how can that be an accurate statement ?
Worth a complete rebuild on your side though, new username and password.
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So as soon as the OP changes username and password to the test account details, the throughput 'cap' goes ?
Tests are being done with another customer, not the OP in this case. We have 3 customers, from nearly 100 who have upgraded, reporting this problem.
Worth a complete rebuild on your side though, new username and password. As stated elsewhere this has already been done, along with alot of other testing that your not aware of.
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OK, will be interesting to find out what the answer is.
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Sorry mate, i did not mean you would not have checked, it was just another avenue for the customer to go down so they can get it sorted as soon as possible
I completely knew you would have checked all possibilities.
Definitely a strange one then, let us know of the outcome...
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I can see three potential pinch points on the end to end broadband product-
1 - Entanet LNS
2 - Wholesale BRAS
3 - NGA Access OLT/Cabinet-DSLAM
The first one is not a problem - second one could be a problem but you could ask wholesale to flip-flop line back to a 40/10 product and therefore reset configuration - third one is more complex to debug without proper investigation flip-flop line or change port on DSl modem(cabinet side) could address issues.
Hope it helps!
Mac
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Definitely subscribing to this thread as I am with Aquiss and would like to make the jump to 80/20 as soon as it is "safe" to do so.
Usenet currently reports 39.7Mbps / 5.0MBps on my Aquiss 40/10 package.
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There are funnies reported about the 80/20 upgrade on several ISPs. Also many with no problem on the same ISPs and really pleased.
So it isn't surprising Aquiss are having trouble getting it sorted. But I agree it's probably best to wait a while before upgrading from 40/10.
My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - Plusnet Value Fibre.
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
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any change on your 80/20 issue ?
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I was wondering if there was any change with yours (Unless I missed it?)?
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Naw, still testing, no changes.
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no my down stream is still stuck at 40 but upload is a constant 16-17
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I am being told that the issue is on the Wolverhampton Node with no fix in sight and downgrades back to 40/10 are likely? Looks Like i may have to find a new ISP so i can open my line to its full capability. now my question is i know aquiss use Entanet. Does BT / ADSL24 also use this ?
Cant Fault the service provided by aquiss but the problem lies within they are reseller of someone elses network where the problem does lies
Any Advice around Entanet / BTW networks welcome
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BT use their own network. PlusNet use BT too. ADSL24 are an Entanet reseller. TalkTalk & Sky probably use their own back haul, but I'm not sure.
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ADSL24 stopped reselling Enta a long time ago. Yes, Sky and TT use their own network, which isn't to say some of it isn't rented from BT or anyone else. But in that respect, renting from BT does not mean using the WBC system and backhaul.
BT Retail use the WBC system and backhaul. Not their own backhaul, if you take "own" in the same sense as TT's and Sky's "own".
Plusnet use the WBC system and backhaul. They are completely independent in this respect from BT Broadband.
In fact, I think for fibre every ISP except TT and Sky use the WBC setup. That includes Enta and Daisy. The difference is in the handover from WBC to the ISP/Wholesaler, similar to BT Centrals in the past.
My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - Plusnet Value Fibre.
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
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Please tell me this isn't true
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looks like this more wide spread than they first thought looks like its not just the wolverhampton node cant wait to find out what the answer is still think its the interface between BT & entanet. martin is trying to get the issues resolved
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there still hope and the fact that martin has had our cases put under the spot light at entanet
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i have run several tests and it looks stable what about you ?
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Looks like I'm fixed mate, lets hope the good news sticks on my line!
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Please tell me this isn't true LOL
Which bit?
My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - Plusnet Value Fibre.
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
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It was looking like an isolated issue for me and hutch on the node we connected to but i then got some info from aquiss later on to say it was not just the wolverhampton node
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a big thanks to martin over at aquiss in getting this issue sorted cheers mate
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Which sounds to me like my second suggestion, after I was assured it wasn't the Enta IP Profile limited to 38717kbps. Some setting on Entanet MSILs not upped from a 40Mbps cap. Quite independent of the IP Profile copy.
I was meaning which bit of my post worried Hutchy though .
My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - Plusnet Value Fibre.
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
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Is that everyone fixed then?
Not that I am eager you understand
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me and hutch were both on wolverhampton node and both are fixed as of today i dont know about others but martin from aquiss did say there was others . i would say go for the upgrade martin has been working on our issue for two weeks so its high likely they have identified the issue now. It seems that upgrades either works straight off or you need help to get it working ours being the later. you will be in safe hands with martin either way ..
Edited by deleted (Fri 04-May-12 17:43:43)
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The upgrades were put on hold until the issues were ironed out which hopefully now is the case!
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i didnt realise that they had suspended new upgrades but it did make sense
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So any official explanation ? It's always worth knowing the root cause of these strange type issues .
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Don't think they fully know yet, but I'll let Martin do the honours. 
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Just for interest, in passing, I noticed another VDSL2 band plan in use last night.
The usual band plan "discovered" by a HG612 modem connected to a Huawei cabinet is:-
US: (0,95) (868,1207) (1972,2783)
DS: (32,859) (1216,1963) (2792,3939)
i.e. highest DS tone = 3939
For the first time, I have seen a band plan with up to tone 3959 discovered against the usual 3939 tones:-
US: (0,95) (868,1207) (1972,2783)
DS: (32,859) (1216,1963) (2792,3959)
FWIW, the user is with Aquiss & he was provided with the HG612 modem when FTTC was installed, so the assumption would be a Huawei DSLAM.
I suppose 20 extra available tones wouldn't make that much difference, but it does seem unusual.
The only "other" band plan we have seen to date is from a HG612 modem connected to an ECI DSLAM cabinet where the originally supplied modem was an ECI instead of the more usual HG612:-
US: (0,95) (880,1195) (1984,2771)
DS: (32,859) (1216,1959) (2792,4083)
Band plan details are obtainable via xdslcmd info --pbParams
Edited by deleted (Sat 05-May-12 10:40:30)
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A long shot, but I wonder if it is anything to do with the "Stability Plan" selected for the user? I would have thought that if so, the bands would have been fewer rather than more though.
Ummmm - mine on Plusnet 40/2 US: (0,95) (868,1207) (1972,2783)
DS: (32,859) (1216,1963) (2792,3959)
Medley Phase (Final) Band Plan
US: (0,95) (868,1207) (1972,2783)
DS: (32,859) (1216,1963) (2792,3959)
My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - Plusnet Value Fibre.
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
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I'm not sure that Plusnet have adopted the facility for specifying stability plans for individual users.
Their comments have always been that everything is out of their control as it is all automatically handled by DLM.
Mind you, they do also still keep repeating the 10 day training messages for FTTC connections.
By pure coincidence, my own Plusnet connection re-synced on the fly while I was reading your reply.
I am still seeing only 3939 DS tones at discovery phase. Not that it matters to me as my connection's attenuation is too high to even use all of the middle DS band plan.
Bit-loading stops at around tone 1750 on my connection (& that's on a good day).
| Text | 1
23
45
67
89
1011
1213
1415
1617
1819
2021
22 | # xdslcmd info --pbParams
xdslcmd: ADSL driver and PHY statusStatus: Showtime
Retrain Reason: 2Max: Upstream rate = 5638 Kbps, Downstream rate = 34212 Kbps
Path: 0, Upstream rate = 5627 Kbps, Downstream rate = 29061 Kbps
Discovery Phase (Initial) Band PlanUS: (0,95) (868,1207) (1972,2783)
DS: (32,859) (1216,1963) (2792,3939) Medley Phase (Final) Band Plan
US: (0,95) (868,1207) DS: (32,859) (1216,1963)
VDSL Port Details Upstream DownstreamAttainable Net Data Rate: 5638 kbps 34212 kbps
Actual Aggregate Tx Power: 6.3 dBm 12.2 dBm============================================================================
VDSL Band Status U0 U1 U2 U3 D1 D2 D3 Line Attenuation(dB): 8.3 53.7 64.5 N/A 21.7 63.8 0.1
Signal Attenuation(dB): 9.4 52.9 N/A N/A 21.7 63.8 N/A SNR Margin(dB): 6.1 6.1 N/A N/A 6.3 6.3 N/A
TX Power(dBm): -4.4 5.9 N/A N/A 11.0 6.4 N/A |
It was just a thought that maybe yet another unannounced "tweak" to profiles/band plans by BT may have been an attempt to address the low throughput issue seen on some users' 80/20 connections.
FWIW, it appears that a number of other Plusnet users are also seeing increased DS tones being discovered (1959 again).
Are other ISP users seeing this too?
Edited by deleted (Sat 05-May-12 11:40:16)
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Is this what we spoke about previously Bald_Eagle1 or should I check something else for you?
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Yes D_an_W, sort of
It seems that the band plan change occured for som users around 15th April, possibly earlier.
I wonder if it was introduced in an effort to fix the throughput speed issues for users whose connections can actually achieve the highest speed?
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{ bump} Still no official explanation ? Surely by now ?
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If this was our official support channel or forum, I could understand your concern. However, we engage with our customers via our own mediums.
In summary though, we still consider this an open active investigation.
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Ohh?
ok
better go delete you're forum account then.
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Ohh?
There is an number of reasons for this, without an official ISP Tag, we are just a normal forum user without an official status, even though regular readers know otherwise. Someone reading fresh would have no clarity. For this reason we keep support via our official channels.
Likewise, being an open investigation as mentioned earlier, personal data and information is still being gathered. We still have a couple more users, that we are aware of, that are reporting the problem. The same methods applied has not resolved the new cases.
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From my feedback from support (excellent), I am getting the same message. I know they are working on identifying and solving the problem.
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If this was our official support channel or forum, I could understand your concern.
I too work with broadband. Having an idea of what causes faults, that fall in to the category of WS faults (weird [censored]), is worth knowing.
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I was upgraded to 80/20 overnight and so far so good.
Usenet reported 68.1 mbps (8.5 MBps) download this morning.
Edited by D_an_W (Thu 07-Jun-12 18:31:04)
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What was your upload before?
My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - Plusnet Value Fibre.
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
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The 40/10 upload is shown in my sig, I just realised I linked to an 80/20 speed test instead of my quality monitor thing, correcting now...
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I just can't get a good download speed from the TBB speed tester but there should be a result in my sig now...
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Try THIS tester. it is the only one that shows anything approaching an accurate result for my line. It is a multi-threaded test. The 'usual' single ended variety just won't play ball for me.
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Thanks, thats more like it!
Download = 63.4 Mbps
Upload = 16.9 Mbps
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Party on !
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Try THIS tester. it is the only one that shows anything approaching an accurate result for my line. It is a multi-threaded test. The 'usual' single ended variety just won't play ball for me.
That's interesting, not tried that one before. It only reports a small fraction of the download speeds I get with other testers, although the upload speed is higher.
Kevin
plusnet Extra 80/20 trial
Using OpenDNS
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It's giving you results slower than you usually see ??
Gives me 68.8/12.9
BT wholesale .....
Download speedachieved during the test was - 19.77 Mbps
For your connection, the acceptable range of speedsis 12 Mbps-70.82 Mbps .
Additional Information:
IP Profile for your line is - 70.82 Mbps
Upload speed achieved during the test was - 13.33Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps
TBB ....... oh dear
Speed Down 5283.29 Kbps ( 5.2 Mbps )
Speed Up 2306.65 Kbps ( 2.3 Mbps )
Just noticed as well that my IP profile is down, again................ Have lost 4 meg in the last few months.
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It's giving you results slower than you usually see ??
Yes, much lower, 8Mbps vs. 60+
Kevin
plusnet Extra 80/20 trial
Using OpenDNS
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Speedtest.net seems pretty close too...
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