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Anonymous
(Unregistered)Mon 23-Apr-12 16:37:45
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FTTC while under ADSL contract


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Hi, for over a week now, my O2 Broadband connection has been suffering severe packet loss. This problem also occurred last February. Both times, 02 dragged their feet, and were hesitant to even admit there was any issues.

I have had enough of O2, and would like to change providers, however, FTTC should be available in June. Therefore, if I change ADSL provider, I will still be under contract when FTTC arrives, so I would like to know what my options could be? Can I keep ADSL and have FTTC at the same time? Thanks in advance.
Standard User Ribble
(committed) Mon 23-Apr-12 16:58:30
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Re: FTTC while under ADSL contract


[re: Anonymous] [link to this post]
 
No, you cannot have ADSL and FTTC (on the same line) at the same time, and in order to switch to another ISP and get FTTC you will need a MAC from O2.
The best you can do is contact them , probably in writing, and ask to be released early due to the problems you are experiencing, but you may need to allow them opportunity to resolve them if you have not already raised it with them.
Standard User Alexir
(newbie) Mon 23-Apr-12 17:20:29
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Re: FTTC while under ADSL contract


[re: Anonymous] [link to this post]
 
In reply to a post by Anonymous:
I have had enough of O2, and would like to change providers, however, FTTC should be available in June. Therefore, if I change ADSL provider, I will still be under contract when FTTC arrives, so I would like to know what my options could be? Can I keep ADSL and have FTTC at the same time? Thanks in advance.


If I understand you correctly you aren't currently under contract with O2? If so then there's obviously no issue moving to another ADSL provider - you just need to make sure the one you chose will be offering FTTC when it's available in June. At that point you'll be staying with the same company just switching from their ADSL to FTTC product and they will be more than happy to convert you and start your contract period afresh


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Standard User RobertoS
(sensei) Mon 23-Apr-12 17:41:39
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Re: FTTC while under ADSL contract


[re: Anonymous] [link to this post]
 
Most ISPs offer 1-month contracts for ADSLx. Only BT, Sky, TalkTalk and O2/Be don't that I can recall, though some of the ones that do also have longer ones for LLU services.

So there are many you could move to until FTTC comes along. The June date is likely to slip, if you haven't been keeping in touch with that side of things till now.

It isn't just your exchange that matters either. You need to check whether your cabinet will be enabled, and when. Not all cabinets connected to a particular exchange necessarily get enabled.

Given your postcode, people here may be able to help identify the cabinet.

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - Plusnet Value Fibre.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
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Standard User OCdragon
(experienced) Mon 23-Apr-12 17:41:39
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Re: FTTC while under ADSL contract


[re: Anonymous] [link to this post]
 
Alternatively let your O2 account running into "monthly contract", i.e. not signing new 12-months contract with O2, when your existing O2 broadband contract expires. This way you can simply "migrate" to whoever you're happy with the fibre-broadband with minimum trouble!

Intel E4300 OC with 2GB RAMs,Speedtouch 585 Modem/Router and Windows XP Pro

O2 Standard ADSL2+ Broadband!
Anonymous
(Unregistered)Mon 23-Apr-12 18:58:35
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Re: FTTC while under ADSL contract


[re: Alexir] [link to this post]
 
Thank you all for the replies.

Sorry I was not that clear. I am currently not under contract, but would like to change ADSL providers now, and therefore would be under the new ADSL contract in June, when FTTC hopefully arrives.

Before I place an order for ADSL, I will check they will switch the package to FTTC when available (I was initially thinking that I could just get a cheap ADSL package, and keep that running alongside the FTTC when it arrives, as I thought the copper wires carried two lines).
Standard User RobertoS
(sensei) Mon 23-Apr-12 19:09:42
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Re: FTTC while under ADSL contract


[re: Anonymous] [link to this post]
 
In reply to a post by Anonymous:
was initially thinking that I could just get a cheap ADSL package, and keep that running alongside the FTTC when it arrives, as I thought the copper wires carried two lines.
That's a different question!

The "wire" that comes to your house at the moment has (I think) three pairs. Maybe only two.

A connection requires a pair, which carries both the phone and ADSLx signals.

As has been said, you can't have ADSLx and FTTC down the same pair.

However, there is nothing to stop you having a second line, i.e. a second telephone number and line rental, delivered over the second pair. You could have FTTC on that, and your ADSL stay on the existing one.

As for worrying about choosing an ISP that will upgrade you to FTTC when it comes, as I said before, most will do a monthly contract package. So it doesn't matter. Bear in mind that FTTC from most ISPs is a lot more expensive then ADSLx, so you may not wish to upgrade with the monthly contract ISP.

What you should do is migrate now to a monthly contract, if you are sure that your problems are entirely O2, and no possibility of a line fault. Then when the time comes, you either upgrade or migrate again to FTTC.

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - Plusnet Value Fibre.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
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Edited by RobertoS (Mon 23-Apr-12 19:10:45)

Standard User Alexir
(learned) Mon 23-Apr-12 19:25:04
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Re: FTTC while under ADSL contract


[re: RobertoS] [link to this post]
 
In reply to a post by RobertoS:
What you should do is migrate now to a monthly contract...Then when the time comes, you either upgrade or migrate again to FTTC.


That would just be making hard work for yourself, potentially having to move providers twice, whilst narrowing your options of the ADSL providers you can chose to those that offer one month contracts (which are probably more expensive as well). Can't see any merit in doing this compared to my suggestion above but the choice is of course yours - let us know what you do in the end
Standard User XRaySpeX
(eat-sleep-adslguide) Mon 23-Apr-12 19:54:19
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Re: FTTC while under ADSL contract *DELETED*


[re: Alexir] [link to this post]
 
Post deleted by XRaySpeX
Standard User Alexir
(learned) Mon 23-Apr-12 20:08:43
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Re: FTTC while under ADSL contract


[re: XRaySpeX] [link to this post]
 
In reply to a post by XRaySpeX:
OP already pooh-poohed your suggestion by replying to you:
In reply to a post by Anonymous:
but would like to change ADSL providers now


But that's exactly what my suggestion is advising. Try reading it again. He changes now to another ADSL provider - one that will offer FTTC in June. That way he's already done the hard part of changing providers (and getting away from his hated O2) so that when FTTC is available it's the easy part of upgrading to the new ISP's fibre product
Standard User XRaySpeX
(eat-sleep-adslguide) Mon 23-Apr-12 20:20:46
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Re: FTTC while under ADSL contract


[re: Alexir] [link to this post]
 
Sorry, mixed your suggestion up with another's.

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 19 Meg WBC
Standard User RobertoS
(sensei) Tue 24-Apr-12 00:20:52
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Re: FTTC while under ADSL contract


[re: Anonymous] [link to this post]
 
In reply to a post by Anonymous:
Before I place an order for ADSL, I will check they will switch the package to FTTC when available
smile
Did you register what I said about the date for your exchange possibly, (probably!), slipping, and that even when your exchange is enabled that doesn't mean you will definitely be able to get it?

You need to supply your postcode, so that we can check the cabinets you may be connected to, and whether they are scheduled for enablement. Many exchanges are marked as enabled with lots of cabinets served from them not enabled. The rumour is that 10 cabinets enabled are sufficient to qualify the exchange. That can leave an awful lot not, either for a fair while or even perhaps not in the foreseeable future.

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - Plusnet Value Fibre.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Standard User Michael_Chare
(committed) Tue 24-Apr-12 21:02:04
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Re: FTTC while under ADSL contract


[re: Anonymous] [link to this post]
 
In reply to a post by Anonymous:
I have had enough of O2, and would like to change providers, however, FTTC should be available in June. Therefore, if I change ADSL provider, I will still be under contract when FTTC arrives, so I would like to know what my options could be? Can I keep ADSL and have FTTC at the same time? Thanks in advance.
You need to ask the ISP(s) that you are think of moving to if they would allow an upgrade to FTTC when it becomes available.

Michael Chare
Anonymous
(Unregistered)Wed 25-Apr-12 01:55:45
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Re: FTTC while under ADSL contract


[re: RobertoS] [link to this post]
 
Thank you for the new replies.

My postcode was on the list for March 2012 availability for FTTC, but I understand that this will now be June (hopefully). Two massive Openreach lorries were outside a month ago, but no new cabinet has been installed yet. I am hoping this means they have changed plans to FTTP smile

After a week of websites not loading correctly, O2 have today sorted the problem out, so for simplicities sake, I think I will now wait and change providers when fibre is available.
Standard User greenglide
(member) Wed 25-Apr-12 09:20:32
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Re: FTTC while under ADSL contract


[re: Anonymous] [link to this post]
 
And, of course, the attractive FTTC providers NOW may change when your cab is enabled!

If the fibre CAB has not been installed yet I think that the June date is extremely wishful thinking! If (when) it slips to September even that would look optimistic unless OpenReach start rushing around the area as they are in my town. Lots of fibre cabs appearing, mine is installed within 100 metres and forecast full 80/20 - can't wait!

Ex <n>ildram , been to SKY MAX - 15,225 Download
BE Unlimited - 21,000 Download 1,200 Upload,
Moved house, now BE Unlimited 6,500 Down, 1Mb/s up - gutted!
FTTC Cab installation commenced 12th April - expect full 80 / 20 - bye bye BE, hello BT Infinity soon!
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