Just recently (last week in fact) regraded my account from the 10/40 to 20/80 product and before the upgrade I was getting around 8mbps up and 38mbps down, after the upgrade I'm getting 16mbps up but only just reaching 40mbps down (occassionally).
But when I put in my phone line details on BT's site they say I should get 20mbps up and 56mbps down (within 1 or 2 mbps).
If there is an increase in the upload speed should I not see an increase in the donwload speed as well, and it's nowhere near the BT predicted value so what are the things I should do to try and resolve this (if it can be of course). I'm happy with the upload speed now (VPN to the office is pretty slick) just would like to see the full benefit of the extra cost.
I've unlocked the BT router so I'm going to capture all the stats from there shortly (once I can work out how that is supposed to work), I'm not seeing anything obvious from the commands I've used so far.
Sorry if this has been asked a hundred times already, I have noted users of the 20/80 product getting variable results so is this just a case of my cabinet is one of the less happy ones?
Appreciate any help.