After a little thinking I suspect the issue is this

Sky WLR and broadband elsewere, to Sky full LLU with fibre is a transition too far for their billing system to handle at present.

Yes, that was my conclusion, not a 'true' technical issue at all! To be honest I would wait for Sky to fix this, but have read that cabs have been known to reach capacity - is that true? Thinking about my plan to install a second line, if I wanted Sky FTTC on this it would have to be a Sky line. Unfortunately I have heard Sky will not provision a second line if your first line is with them? Anyone know if this is really the case? Am at a loss now as to which way to turn.

Steve

You can get a second line with sky but you have to have a new account, also different name on the account. And you will also be able to order 80/20 at the same time for a SIM provide. Sky are charging £52.08 in total (£50 for line and £2.08 for router)

So the second account would not carry the requirement of say the minimum TV package?

Steve

The TV package is never mandatory - it just reduces the price.

You say your existing line has Xilo LLU

I THOUGHT that you had Sky LLU broadband, phone, line renatal.

So perhaps the migration from a different ISP to sky fibre is the issue here.

Yes that's probably it.

It's a pity really because there are clearly many people who want the product from Sky and are getting quite cross about being told they can't have it, especially when they know they can have it from a competitor from whom they don't really want it!

I suppose it's the old story of not getting the systems properly sorted out and tested for all the scenarios (or at least all the most likely scenarios) before releasing the product.

Sorry, i did mention Xilo LLU in my second post, sorry for any confusion. Sky LLU was not available in my area originally (is now) and I went with Xilo after a few miserable months on Sky connect. Anyway, I have contacted Sky and they cannot provision a second line if you already have a line with them. So that's out. I have also contacted Xilo and there might be a way forward here. They (Xilo) say they are about to introduce a new range of fibre packages, so I'll wait to see what transpires. I had originally rejected Xilo on cost and usage cap grounds (£41 odd with 80GB cap) yes they do cheaper ones but none were suitable.

Regards

Steve

In reply to a post by greenglide:

The TV package is never mandatory - it just reduces the price.

You don't get a reduction on the fibre product if you take a TV package,it's only the Broadband Unlimited (ADSL) one that has the discount.