BT engineers do tend to come out with conflicting views at times.
Have you put your postcode in this checker Fibre Checker
and have you tried the BT Wholesale checker here
The BT checker will tell you when it is "hoped" to be enabled but is just a guess and if the date is reached it just extends it by 3 months.
If your telephone line is not a BT one (unbundled by SKY or TT) then try inputing a neighbours number within the same street.
Ex <n>ildram , been to SKY MAX - 15,225 Download
BE Unlimited - 21,000 Download 1,200 Upload,
Moved house, now BE Unlimited 6,500 Down, 1Mb/s up - gutted!
FTTC Cab installation commenced 12th April - expect full 80 / 20 - bye bye BE, hello BT Infinity soon!