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Standard User LeJimster
(fountain of knowledge) Mon 28-May-12 11:31:58
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Re: Wow...advice anyone?


[re: Mayuki] [link to this post]
 
The majority of the BT wholesale ISP's are just too expensive for me. Paying £50,£60+ for a VDSL2 connection with a decent amount of bandwidth is just crazy. I may have paid it in the past when I was stupid, but not anymore. Luckily I have much cheaper/better options available to me than BT's fibre. Just happens I'm quite happy on my lowly 6-8Mb connection as it does everything I need.

________________________
Connected with O2 Broadband Standard 8.6Mb/1.2Mb
Standard User Mayuki
(learned) Mon 28-May-12 11:49:05
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Re: Wow...advice anyone?


[re: LeJimster] [link to this post]
 
After emailing the CEO and I did another test.

33.88 Mbps
Max Achievable Speed

Lost 25 down now, at this rate ill have no internets in my pipes!

Phoned support, one lady cut me off, one guy asked "do you really need the speed for games" forgetting thats out of the question too. In the end I went to bt relations or something and was told there are processes in place to allow to to stop the contract without penalty's after 1 more engineer visit if they cant at least get it back to how it was with Aquiss.

Hes coming tomorrow morning.

Last time I had BT was when the 512 trails took place, it took me a long time to trust them again...never again.
Standard User hareng
(regular) Mon 28-May-12 19:48:21
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Re: Wow...advice anyone?


[re: Mayuki] [link to this post]
 
Pretty similar to me promised 58 down, 20 up.

Was with another provider for 14 months always high 30meg in peak times.
http://speedtest.net/result/1334467016.png

Current BT though IP gone to 48meg. Never seen above 7meg upload.
http://www.speedtest.net/result/1976569427.png
Cab is max 300 yards away.


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Standard User gazter
(learned) Mon 28-May-12 20:06:04
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Re: Wow...advice anyone?


[re: LeJimster] [link to this post]
 
In reply to a post by LeJimster:
This is what you get when you outsource customer service. Generally poorer support. Unfortunately smart people in customer service are in short supply, possibly because the smarter ones know to avoid such [censored] work tongue.


Its more than that though. It is deliberate ploy used, first tier customer support is generally quite poor. Overseas customer support even worse.

As I understand the strict division between customer support from tier one to tier two was mandated in the early days by BT to its resellers. This is now institutionalised even for those that are primarily llu.

What i have found is that second tier support tends to be pretty good right across the industry.
Standard User Mayuki
(learned) Tue 29-May-12 09:34:24
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Re: Wow...advice anyone?


[re: gazter] [link to this post]
 
OP here, not sure why it didn't log me in.

Currently have a BT man here checking the points.

Hes replaced the BTOpenreach modem somthing that I asked the first engineer to do but was brushed of.

I ran the speed test quickly while he was on his way to the points..

56mb down 13mb up.... see I wasnt moaning for nothing!

Lets see how this pans out.....

hareng... did you kick up a stink? Bt told me if they cant achieve the same speed as old isp they will let us leave early without penalty, so how comes you didn't move back to your old ISP?
Standard User hoopla
(member) Tue 29-May-12 13:46:36
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Re: Wow...advice anyone?


[re: Anonymous] [link to this post]
 
In reply to a post by Anonymous:
After this "Max achievable speed" shows 47, however on the 10 odd tests ive done, day or night the throughput down isn't going over 25 and up it isn't going above 7.
And now, the final straw, Ive just tried to download star trek online client, after all I cant play the ping essential game anymore with a ping of 120 most of the time, there distribution method? LEGAL torrent, and the speed is 40k/s 10pm.....

And all this, yet just a few weeks ago with my other FTTC isp not one single problem, same line, same cab, I do not understand how simply switching the pair from the old isp to bts has caused all this, and the clearly idiotic traffic management that caps torrents to 14k/s and still leaves poor pings out of peak hours really is the cherry on the cake!!!!


There are probably two separate issues you are combining. The throughput you are seeing doesn't look good, but you haven't identified the reason for it being so slow. You should not be seeing pings to UK servers above 30ms, so something is broken - probably at your end. Are you sure that everything at your end is capably of going as fast as your connection?

As for torrents - well, that's your choice. BT offer "unlimited" but there is no such thing as a free lunch. If you want fast torrent speeds, you need to choose an ISP who does not throttle. And that will mean paying more money for a capped service.

Unless the throttling of torrents is slowing everything else, which it may be doing, I guess.

Who is the other FTTC ISP and why did you not stay with them?
Standard User aquiss
(fountain of knowledge) Wed 30-May-12 19:48:30
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Re: Wow...advice anyone?


[re: hoopla] [link to this post]
 
In reply to a post by hoopla:
Who is the other FTTC ISP and why did you not stay with them?


I believe reading the thread, his previous ISP was Aquiss (ourselves).

Martin Pitt
Aquiss Internet
http://www.aquiss.net

Unlimited Family Broadband Packages : http://www.aquiss.net/broadband-unlimited.php
(free activation or migration + 2 months free)
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