FTTC was installed in my area beginning of April this year and I signed up for it immediately. The BT Openreach site predicted around 32Mbps to my address and when the Openreach engineer installed it it synced at 29Mbps which I was very happy with. Only getting 5Mbps on adsl2+
I am round 650M from the cabinet and about 1.7K from the exchange.
For a week or two I was getting around this figure as I checked constantly quite thrilled with the speed.
However, I soon got bored with daily speedtests so I just used it.
Last week I downloaded a CD image and noted that my speed seemed to stay around 15Mbps. I ran a speedtest at speedtest.net and got about 14Mbps down and 2.5Mbps up.
I checked with the BT test site and my profile was set at 14.52Mbps.
I reported to my ISP, (ADSL24) and they passed it on to their supplier who ran tests and passed it forward to BT who again, ran tests.
The upshot is that no fault could be found and a visit by a BT Openreach engineer is recommended with all the potential for expense that might entail.
Before I go ahead, could some kind soul put my mind at rest as to the likelihood that my domestic setup could be at fault.
The BT supplied Modem is an ECI model. This is plugged directly into the Openreach supplied master socket and I have it attached to a Billion BiPAC 7800N router by a 2 meter ethernet cable. A Panasonic wireless phone is plugged into the Master phone socket. They all sit next to each other on a side table. Various devices are fed from the router by wireless and ethernet.
The speedtest was run from a PC connected to the router by ethernet and also directly into the modem. The test results were broadly the same.
On occasion during the last month or two I have lost the internet and the router has indicated that it could not log on to my ISP. Leaving it to recover by itself did not work.
Apr 24 08:00:35 daemon pppd: Doing disconnect
Apr 24 08:00:38 daemon pppd: PPP: Start to connect ...
Apr 24 08:01:01 daemon pppd: Couldn't get channel number: Transport endpoint is not connected
Apr 24 08:01:01 daemon pppd: PPP: PPP Server No Response !!!
Apr 24 08:01:01 daemon pppd: Doing disconnect
Apr 24 08:01:04 daemon pppd: PPP: Start to connect ...
Apr 24 08:01:27 daemon pppd: Couldn't get channel number: Transport endpoint is not connected
Apr 24 08:01:27 daemon pppd: PPP: PPP Server No Response !!!
in the router log.
Rebooting the router did not help and although the Modem showed a solid DSL light, recycling the power fixed the problem until the next time. Maybe half a dozen times in two months recycling of the modem was required to regain internet connection.
This evening, after reading a post on this forum I tried turning of the modem, unplugging the router and leaving it for half hour. Then I re-powered the modem without connecting the router. The DSL light on the modem began flashing and was still flashing 15 minutes later. Another power cycle fixed that and it steadied. Replugged the router and the speedtest and profile was still around 15Mbps.
Any advice on how I might proceed would be helpful before I risk £130 .