I moved to Woodlands Park 18 months ago and I've been chasing BT (and my ISP, Virgin) for months about the slow (< 2Mb) and unreliable connection.
Developer says it was not their decision to not lay cables, it was BT, BT says it's not them, it's BT OpenReach.
I finally had a reply from BT OpenReach this week which says:-
Unfortunately this address is not scheduled to be upgraded at present.
Openreach do have a website whereby you can check any upgrades in your area and also 'register an interest' - http://www.superfast-openreach.co.uk/where-and-when/
Any service issues you do need to take up with your service provider who in turn should raise them with Openreach on your behalf.
In a modern development such as Woodlands Park, failing to provision a fast broadband connection for the hundreds of residents is a crazy decision,