Ordered Sky Fibre Unlimited Pro on 23rd July, with my install date being today (13th Aug 1-6 PM). Switching from BE unlimited.
Guess what.. BT didn't show up to fit me VDSL modem.
With my existing BE service unplugged this morning. Called Sky at 4:45 with my concerns asking where the heck the guy was, understanding that 2hrs approx is allocated for each install and this would take it to 6:45. Sky replied that its sub contracted and they can work late into the evening.
Now my install would be a rather simple one, require a simple face plate change and to supply VDSL modem, connect and go. no data extensions or moving master sockets required here.
But 10 minutes later receive a text message saying have missed the appointment and may incur a £100 fee. Straight back on the phone to Sky, spoke to their fibre team again who had just had the details come onto their system regarding the missed visit. They understood and looked into it. It appears that cos the BT guy ran out of time today the job will have to be re-booked, anything upto two weeks waiting time. How can this be right?