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Hi all,
I am (hopefully) about to move into a house in the Worksop area, and I have noticed that the previous occupants had BT Infinity installed.
I would like to take Sky Fibre, but when I enter the address and Post Code, it shows as not available. (for info, the house is on cabinet 61, with the fibre two commissioned as I can order from BT).
My sister lives three or four roads away and is on cabinet 65 which also shows BT Infinity is available to order, AND she could order Sky FTTC.
How is it that I am on an enabled cabinet and an enabled exchange, but can't order Sky FTTC?
Any ideas?
Thanks
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Is the telephone line active in the property? It may simply be a database confusion thing.
Postcode checks also add an extra layer of errors, so need to do it via telephone number
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Thanks for the reply Andrew,
In fairness, yes both checks are via postcode.
The complication I have is there is no active phone line at the address, and I don't want a sky phone line if I can't get their fibre for some reason.
The other reason I was looking is that TopCashBack are doing some pretty good cashback deals if you order a line and fibre online!
Is it likely to be a database error then? - I thought they used BT's data, which shows the address as ok (100% of postcodes connected to PCP 61.
Thanks
James
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with Sky you NEED to take their phone line as per their t&c's
Sky fibre also needs to have their kit enabled at the exchange as well as FTTC at your cabinet.
Also the last time I looked a few weeks ago Sky did not have a fibre to fibre migration service. You would need to order a Sky line, get their LLU broadband service and then upgrade to Sky fibre.
It does seem to be a bit backwards and it does mean you need to have space at the exchange for LLU connections and then have the exchange ready for Sky fibre.
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Is there any way to get Sky to *Fix* their database to show the address as serviceable?
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I don't mind ordering their Phone line and Fibre at the same time, what I don't want is to be stuck with a sky phone line if they won't provide the fibre.
The exchange is Sky fibre enabled, my sister lives three streets down on another cab and she can order a phone line and fibre together, but I can't, yet we are on the same (WORKSOP) exchange, ok, two different cabinets but both have their fibre twin and are both enabled (as evidenced by the fact we can both order fibre from BT).
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Is there any way to get Sky to *Fix* their database to show the address as serviceable?
It may be that there is no LLU capacity at the exchange which is generating the error or the lack of phone number at the address which is generating the error.
These online checkers do tend to rely on certain conditions, such as working BT line for them to work properly.
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You would be best to telephone sky and see what they can do.
You would loose cash back but I'm sure they'd resolve things.
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Down to talking to Sky, their order system is more variable than others, and part of this can be to force the more complex situations to order over phone, losing cashback etc
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Thanks all, my real reservation is that Sky with £101 cash back = DEAL
Without the £101 back, I would probably go with Infinity...
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Why not try Plus Net, they've released their new packages this week, 250GB peak usage and 80/20 for £19.99 + line rental. They've apparently relaxed the throttling as well.
Edit: £38 cash back on Quidco
Edited by R0NSKI (Thu 16-Aug-12 15:52:22)
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Not a bad idea, but I had heard that they'd gone downhill recently and that throttling was really bad.
May have been misinformed.
I have a bit of time before we complete on the house to mull it over anyway.
Thanks all
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Not a bad idea, but I had heard that they'd gone downhill recently and that throttling was really bad.
I would say exactly the opposite of that - service improved and throttling much relaxed.
Kevin
plusnet Extra 80/20 trial
Using OpenDNS
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Not a bad idea, but I had heard that they'd gone downhill recently and that throttling was really bad.
May have been misinformed.
I have a bit of time before we complete on the house to mull it over anyway.
Thanks all You may have come across a long-running torrent of abuse about PN emanating from one person, under two (non-concurrent) usernames.
I moved from IDNet fibre to Plusnet, and haven't noticed any significant difference, except that complaints about PN support seem to be handled well by the reps, whereas complaints about IDNet support seem to be on the increase and not handled well.
My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - Plusnet Value Fibre FTTC 80/20 trial.
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
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Thanks all, my real reservation is that Sky with £101 cash back = DEAL
Without the £101 back, I would probably go with Infinity...
http://www.topcashback.co.uk/bt_total_broadband/
BT have £75 cashback or upto 101 if you take tv too.
Problem solved, just go with BT. Then you can get the cashback. With Sky they're not going to update the whole way the website checker works just for you. They would sort something out on the phone probably but you would loose the cash back.
Infinity is cheaper anyway than the equivalent sky package at 76/16
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I tend to think you're right, have just been reading through a topic or two to re-familiarise myself, and I know to whom you are referring.
One thing I will say is that they are pretty open about their throttling / prioritisation or however you want to refer to it, my reservation here is that while I am by no means a high usage user, when I need something, I generally need it fast.
When I work form home I use a VPN and when I occasionally download something via torrent instead of http, it is because I need it there and then.
Torn as the above is only a couple of times a month.
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I don't want to push, as the BT Infinity suggestion is very good. But see this post about the traffic management changes that are soon to be on the website.
For some reason it seems to take an age to update the website. (And then there's often a mistake or a page update missed. So the complainer has a valid point, but rather minor. The thing is the website is hugely comprehensive, so it can't be easy not to miss something).
My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - Plusnet Value Fibre FTTC 80/20 trial.
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
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