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Standard User Squirrel
(knowledge is power) Sun 19-Aug-12 09:35:18
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Re: To fibre or not to fibre - customer care is the question


[re: PhotoFiend] [link to this post]
 
It's posts like these that make me shake my head in dispare.

You run a business which cannot cope with a monthly charge of £41 plus line rental.

I have a tip for you, forget about broadband and find yourself another job. I suppose suggesting a "real" business leased line is out of the question then.

Ian Stirling

BT Infinity

Fastest Download http://speedtest.net/result/2047261184.png
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Standard User dave2150
(experienced) Sun 19-Aug-12 09:39:11
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Re: To fibre or not to fibre - customer care is the question


[re: RobertoS] [link to this post]
 
In reply to a post by RobertoS:
In reply to a post by dave2150:
Avoid Plusnet, 250gb limit is terrible for this day and age, go with sky, they are completely unlimited.
?
My typical usage is under 7GB per month. However, rather than download films I frequently go to classical music concerts, opera, theatre and ballet.

My television viewing averages under 3 hours a week I expect. My Radio 3 and Radio 4 listening is several hours per day. We do not have Sky TV nor feel the need for it, except for my annoyance about the current availability of F1 coverage on "free to view". (Solved with IPTV well within my allowance).

I'd be fairly sure the majority of internet users without kids at home need 10GB or less.

Also note the question the OP is asking and what he says about his usage needs.


My post was written for the OP, not you. I'm fully aware that some just check emails, browse simple websites and do not use their line for anything else. Obviously a 10gb limit or less is fine for that.

To quote the OP , "I used to be with Zen and constantly had it in my mind about exceeding my data allowance...O2 has been great in that respect so any ISP has to be totally unmetered or I think I'd prefer to stay where I am. ''

He is clearly stating that he used to be limited by a monthly download limit with Zen and that he wants to stay with a unlimited provider, hence my sky recommendation.

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Sky ADSL
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Edited by dave2150 (Sun 19-Aug-12 09:39:46)

Standard User simon194
(member) Sun 19-Aug-12 09:41:37
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Re: To fibre or not to fibre - customer care is the question


[re: jchamier] [link to this post]
 
In reply to a post by jchamier:
In reply to a post by RobertoS:
Sky "officially" don't allow business use of their domestic service, and I have no idea of their VOIP facilities.


What is unclear is if they mean business use for a self employed with the office at home, or people home working who are employed by a larger business.

I had this conversation with Sky a while back when my employer decided to stop paying for the broadband service for us that don't work from home permanently.

Basically they define "business use" as anyone who is self-employed running a business or works from home permanently for an employer. They will "tolerate" occasional use, as in my case, although it will be the usual up to 72 hour response to faults. Mind you I doubt if they would terminate your service if you were using it for business use.

VoIP works fine because I use Sipgate for calls outside my domestic calls package and a Cisco setup for work.


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Standard User RobertoS
(sensei) Sun 19-Aug-12 09:56:16
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Re: To fibre or not to fibre - customer care is the question


[re: dave2150] [link to this post]
 
To quote the OP , "I used to be with Zen and constantly had it in my mind about exceeding my data allowance...O2 has been great in that respect so any ISP has to be totally unmetered or I think I'd prefer to stay where I am. ''
Oops! I'd forgotten that bit smile. Just reacting to your sweeping statement.

It might be interesting to know what sort of Zen allowance was a problem and what he thinks his current usage is. It's one thing worrying when using 80 or 90GB on 100GB 24/7 allowance, and another on 250GB with unlimited off-peak.

Ther's also a possibility that he does a lot of uploading. Isn't Sky like BT on that - reportedly severely throttled at times?

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - Plusnet Value Fibre FTTC 80/20 trial.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Standard User jchamier
(knowledge is power) Sun 19-Aug-12 10:34:29
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Re: To fibre or not to fibre - customer care is the question


[re: RobertoS] [link to this post]
 
In reply to a post by RobertoS:
My typical usage is under 7GB per month. However, rather than download films I frequently go to classical music concerts, opera, theatre and ballet.


I rent movies via my Apple TV - blockbuster closed down and lovefilm only has the same titles 4 months later. I saw one movie last night and it used 8 GB of data.

My television viewing averages under 3 hours a week I expect. My Radio 3 and Radio 4 listening is several hours per day. We do not have Sky TV nor feel the need for it, except for my annoyance about the current availability of F1 coverage on "free to view". (Solved with IPTV well within my allowance).


I watch about an hour of TV a week - and a couple of movies at weekends generally.

I'd be fairly sure the majority of internet users without kids at home need 10GB or less.
Also note the question the OP is asking and what he says about his usage needs.


Depends what they do with the internet. Those of us who've been online for 10+ years still think of the internet as a text medium, web pages, email, forums, etc. The younger lot think of the internet as video.

I know a couple with no kids who can easily use 70GB a month on their internet activities just from watching movies and TV show sonline (via LoveFilm and Netflix streaming). They have Virgin cable internet.

The problem I have with saying 10GB is enough is that it limits what people can do. Similarly to AAISP's pricing - the uses of the internet are evolving and without 50GB per month allowance much of these new services won't get used. Thus Sky and BT, and Virgin's services are unmetered.

James be* pro (16.8 / 1.2 sync) - BQM - FTTC cab arrived 18-jun-2012 - active 16-aug-2012
Sky Broadband Unlimited Fibre Pro ordered 16/Aug - estimate 45.6/6.5 mbps - install 4th Sept
Standard User RobertoS
(sensei) Sun 19-Aug-12 11:44:30
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Re: To fibre or not to fibre - customer care is the question


[re: jchamier] [link to this post]
 
Don't forget I was contesting the statement that 250GB peak-time allowance is rubbish smile.

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - Plusnet Value Fibre FTTC 80/20 trial.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Standard User Zarjaz
(knowledge is power) Sun 19-Aug-12 12:01:53
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Re: To fibre or not to fibre - customer care is the question


[re: RobertoS] [link to this post]
 
Dozing off Zarjaz?

We can't all be as good as you Bob ! smile

Standard User Zarjaz
(knowledge is power) Sun 19-Aug-12 12:06:47
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Re: To fibre or not to fibre - customer care is the question


[re: PhotoFiend] [link to this post]
 
Interesting to hear where most of the problems come from...I guess BT is as helpless as anyone else if it's Openreach that's at fault.

TBF, most who come to these forums already have a problem, the majority with no issue simply don't need to seek help/opinion.
If you look through this board specifically, you'll see that most threads are about when the posters cabinet is to be upgraded.
Yes, this is an Openreach issue, but not an actual problem.

Standard User R0NSKI
(committed) Sun 19-Aug-12 12:13:48
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Re: To fibre or not to fibre - customer care is the question


[re: RobertoS] [link to this post]
 
Last month I used 77GB, only 22GB of that was peak usage, the rest was off peak and did not count towards my 60GB allowance.

I schedule my cloud backup to run overnight, thus using the free usage, although it can take many days to back up at the moment, that will be resolved when I switch to fibre tomorrow. If I need to P2P then that is also scheduled overnight, all via my server.

I think the statement that 250GB is simply not enough in this day and age is simply ridiculous! The vast majority of users on Plus Net don't go any where near the limits, my younger brother gets by quite happily on his 10GB allowance whilst enjoying only paying £6.49 a month. I think 250GB is enough for the average punter for at least a few more years now.

Those who believe they need more can go elsewhere, I just renewed my contract for 18 months by applying for fibre smile

Edit:

In reply to a post by Zarjaz:
TBF, most who come to these forums already have a problem, the majority with no issue simply don't need to seek help/opinion.


I think that's true of any support forum, that's why you start to get a negative opinion of any ISP if you're reading their support forums, people very rarely post if they don't have a problem and are happy with the service.

Edited by R0NSKI (Sun 19-Aug-12 12:46:42)

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