Just one of the many idiosyncracies of the BT tester. It may run and give profile (it usually does for me). It may run and not give profile, even on the diagnostics test (sometimes for me). It may hang at 96% (probably a Java problem). It may hang at 100% (because it feels like it). I have heard it may even complete and give you the correct upload speed (it never ever has for me).
The wholesale tester is better, but still a little inconsistent, and still gives low upload speeds (but not as low as retail tester).
Moved (with trepidation) to BT Infinity 2 for upload speed. Happy BE user for several years.
Edited by StephenTodd (Wed 12-Sep-12 10:21:54)