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FTTC install day is here ... along comes a puzzled BT engineer, with a job sheet specifying 'home wiring NOT authorised'. First time he's seen that.
The Entanet end (Vivaciti) tells me the order went in "authorised if required", as always, but that's not what came through to the engineer to install.
(The current NTE5 is in the hallway, inches from where it needs to be for the installation - a few minutes' work, but without the 'home wiring' authorisation, he can't do that.)
Luckily, the engineer had two jobs this afternoon, and has gone to do the second job while we wait and hope something inside BT fixes the order in time to complete this afternoon as planned.
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Update: Engineer phoned back to say his controller says there's nothing they can do today, the job will have to be cancelled and rescheduled later.
Meanwhile, the other end of BT phoned my ISP to say "it's fine, the engineer will be told the job's authorised after all".
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(The current NTE5 is in the hallway, inches from where it needs to be for the installation - a few minutes' work, but without the 'home wiring' authorisation, he can't do that.)
Why does it need to "inches" from where it is?
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If it was me I would have let the install happen and fix the problem with slightly longer cables I bought or made myself, rather than risk having to wait for a new appointment, which after the heavy rain this week might be even further away now
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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FTTC install day is here ... along comes a puzzled BT engineer, with a job sheet specifying 'home wiring NOT authorised'. First time he's seen that.
The Entanet end (Vivaciti) tells me the order went in "authorised if required", as always, but that's not what came through to the engineer to install. "Authorised if required" is incorrect, it should be "Authorised" - see http://www.openreach.co.uk/orpg/home/updates/briefin...
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(The current NTE5 is in the hallway, inches from where it needs to be for the installation - a few minutes' work, but without the 'home wiring' authorisation, he can't do that.)
Why does it need to "inches" from where it is?
Other side of a wall!
Yes, I was tempted to say "go ahead, just install there", but the sole mains socket in the hallway is the far end of the hall, with a radiator in the way too - long term, I'd rather get the socket into the living room where the modem will be.
(Besides, I have a while until the Virgin cable modem is supposed to stop working, so I'm not in that much of a rush.)
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Other side of a wall!
Ah, you didn't mention the wall, fair enough!
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FTTC install day is here ... along comes a puzzled BT engineer, with a job sheet specifying 'home wiring NOT authorised'. First time he's seen that.
The Entanet end (Vivaciti) tells me the order went in "authorised if required", as always, but that's not what came through to the engineer to install. "Authorised if required" is incorrect, it should be "Authorised" - see http://www.openreach.co.uk/orpg/home/updates/briefin...
That makes a lot of sense, thanks BatBoy. Quite why an ISP would want to raise an order of "don't do what our customer wants even if they beg, despite it costing us nothing", I don't know (which would be why my guy had never seen one before) ... does any ISP hate customers that much? Still, I suppose once BT wrote it into the contract that it required ISP authorisation, they have to stick to it until the contract can be updated...
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Other side of a wall!
Ah, you didn't mention the wall, fair enough!
Yep - it's a matter of inches of wire (there's even an existing extension, it's a case of switching the faceplates and re-punching to change which is the master), I just don't want to be stuck with either the VDSL or the Ethernet wire having to run through a doorway.
The disconnect seems to be between the BT Wholesale ordering and Openreach's. The Wholesale end were assuring the ISP it was authorised, Openreach were insisting it wasn't - presumably an old XML schema being used for the order submission, if the "authorised if needed" option has been removed now.
In the end, BT phoned my ISP back to say "it's OK, the engineer will go back and do the install now" - and phoned the engineer and told him there was nothing they could do today, he should close the ticket and go home. It looks like I'll be rescheduled for either Thursday, or Friday morning, and find out which tomorrow.
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Up and over mains extension cable. See it all the time in offices, why not the home 
IanD
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