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Standard User zirhky
(newbie) Fri 05-Oct-12 11:49:03
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Who to believe, Sky Customer Services or Openreach W&W Map?!


[link to this post]
 
Hey everyone.
My area (Washington) is now accepting orders for Fibre broadband, and so I placed mine with Sky a couple weeks ago. However around the same I found the Openreach When and Where map, and to my disappointment I discovered that my cabinet has a yellow pin on it, stating that it is not commercially viable to supply power to this cabinet, being a "very rare occurrence". I emailed Openreach for clarification and the issue was confirmed.
So I assumed my order with Sky would end up being cancelled, and there was now a delayed status on my order. However according to a nice lady from Sky Customer Services, the delay in the order isn't with the Fibre, but with my phone line, and if I was actually unable to get Fibre Broadband my order would have cancelled straight away at their end? She's been keeping me informed on the order over the past couple weeks, and I got a call today from her to say that the order is still going ahead, and that "they" are routing the phone line and will be finished work on the 12th October?! By "they" I'm assuming she means Openreach?
I'm just really confused by the conflicting information from different people. I assumed the Openreach W&W Map would have the most accurate/updated information since it is them doing the work...
Anyone have any input, or a similar situation?
Thanks.
Standard User Ribble
(committed) Fri 05-Oct-12 12:14:21
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Re: Who to believe, Sky Customer Services or Openreach W&W M


[re: zirhky] [link to this post]
 
Lots of Washington cabs are active. Which cab do you believe you are connected to?
Administrator MrSaffron
(staff) Fri 05-Oct-12 12:14:58
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Re: Who to believe, Sky Customer Services or Openreach W&W M


[re: zirhky] [link to this post]
 
Routing phone line sounds very like getting the phone line running through the Sky LLU hardware in the exchange, which is independent of the fibre order.

My money is that Sky discover that once the line is running that the fibre is not available

Andrew Ferguson, [email protected]
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.


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Standard User zirhky
(newbie) Fri 05-Oct-12 12:48:44
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Re: Who to believe, Sky Customer Services or Openreach W&W M


[re: MrSaffron] [link to this post]
 
Ribble - The cabinet I'm connected to is P18 - my postcode is NE38 7JR... Unfortunately I'm currently with TalkTalk so I've been unable to check anything via my phone number, which seems to be deemed the most accurate...

MrSaffron - yeah it's crossed my mind that she could be referring to something Sky-related and when they're done they'll discover it's not actually possible! In fact I'm 90% sure, but there's still that naive/hopeful 10% of me saying "Hey, this could still happen, man!"

Edited by zirhky (Fri 05-Oct-12 12:50:48)

Standard User RobertoS
(sensei) Fri 05-Oct-12 13:03:56
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Re: Who to believe, Sky Customer Services or Openreach W&W M


[re: zirhky] [link to this post]
 
Then they might say you are in a contract for the phone .... frown

My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet Extra Fibre (FTTC). Sync ~ 56.0/13.9Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Standard User izools
(experienced) Fri 05-Oct-12 13:22:32
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Re: Who to believe, Sky Customer Services or Openreach W&W M


[re: zirhky] [link to this post]
 
In reply to a post by zirhky:
Ribble - The cabinet I'm connected to is P18 - my postcode is NE38 7JR... Unfortunately I'm currently with TalkTalk so I've been unable to check anything via my phone number, which seems to be deemed the most accurate...

MrSaffron - yeah it's crossed my mind that she could be referring to something Sky-related and when they're done they'll discover it's not actually possible! In fact I'm 90% sure, but there's still that naive/hopeful 10% of me saying "Hey, this could still happen, man!"


Looks like your cab is indeed in the planned rollout smile

http://fttc-check.alc.im/results.php?postcode=NE387JR

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Standard User BatBoy
(legend) Fri 05-Oct-12 13:24:49
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Re: Who to believe, Sky Customer Services or Openreach W&W M


[re: zirhky] [link to this post]
 
In reply to a post by zirhky:
Ribble - The cabinet I'm connected to is P18 - my postcode is NE38 7JR... Unfortunately I'm currently with TalkTalk so I've been unable to check anything via my phone number, which seems to be deemed the most accurate...
Does the TalkTalk checker say you can get FTTC?


_____________________________________________________________________________________________ this is not usenet __________________
Standard User Ribble
(committed) Fri 05-Oct-12 13:32:19
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Re: Who to believe, Sky Customer Services or Openreach W&W M


[re: izools] [link to this post]
 
I dont believe its in service yet
Standard User izools
(experienced) Fri 05-Oct-12 13:39:25
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Re: Who to believe, Sky Customer Services or Openreach W&W M


[re: Ribble] [link to this post]
 
In reply to a post by Ribble:
I dont believe its in service yet


Perhaps not, but it will be at some point smile

_____________________________________________
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My Broadband Speed Test
Standard User zirhky
(newbie) Fri 05-Oct-12 13:45:26
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Re: Who to believe, Sky Customer Services or Openreach W&W M


[re: BatBoy] [link to this post]
 
The TalkTalk checker says "Great News!" with a date of January 2013 - this was checked via my phone number...

My Sky order was scheduled for 16th October for Installation, and Customer Services are telling me that works will be completed on the 12th.

izools - appreciate you checking on FTTC Check. I'd already done that so was aware my cabinet was in the planned rollout - but what Openreach are saying (according to the W&W Map) is that when it's come to supplying power to the cabinet they've decided it's not commercially viable to do so, and the cabinet has been deferred from the program... I'm assuming the Openreach W&W Map is more up-to-date than FTTC Check as individual cabinet data on there is from December 2011?
Standard User zirhky
(newbie) Fri 05-Oct-12 13:54:32
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Re: Who to believe, Sky Customer Services or Openreach W&W M


[re: RobertoS] [link to this post]
 
In reply to a post by RobertoS:
Then they might say you are in a contract for the phone .... frown


Hah! Now that would be an interesting development....


... So I couldn't just get a 500m extension lead from the cabinet to a power socket at my house? I could run the cable along kerbs/through bushes/etc so to not get in the way of cars/civilians?
Standard User RobertoS
(sensei) Fri 05-Oct-12 14:09:42
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Re: Who to believe, Sky Customer Services or Openreach W&W M


[re: zirhky] [link to this post]
 
In reply to a post by zirhky:
izools - appreciate you checking on FTTC Check. I'd already done that so was aware my cabinet was in the planned rollout - but what Openreach are saying (according to the W&W Map) is that when it's come to supplying power to the cabinet they've decided it's not commercially viable to do so, and the cabinet has been deferred from the program... I'm assuming the Openreach W&W Map is more up-to-date than FTTC Check as individual cabinet data on there is from December 2011?
Exactly. There have been at least three later issues of the spreadsheet. The last I know of was June or July.

My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet Extra Fibre (FTTC). Sync ~ 56.0/13.9Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Standard User RobertoS
(sensei) Fri 05-Oct-12 14:18:33
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Re: Who to believe, Sky Customer Services or Openreach W&W M


[re: zirhky] [link to this post]
 
In reply to a post by zirhky:
In reply to a post by RobertoS:
Then they might say you are in a contract for the phone .... frown


Hah! Now that would be an interesting development....


... So I couldn't just get a 500m extension lead from the cabinet to a power socket at my house? I could run the cable along kerbs/through bushes/etc so to not get in the way of cars/civilians?
LOL.

I assume either you are joking, or you are willing to power the DSLAM and the battery backup in the cabinet 24/7/365? With liability for loss of service to all connected customers should one of your fuses blow.

Nice idea smile.

Seriously, re the phone, that isn't a laughing matter, as your line would be connected to a Sky DSLAM in the exchange and only Sky ADSL2+ would be available on it. Even though fibre may not be available to you. Unless they were willing to move it back to Openreach WLR3.

Whether they would allow other ISPs' WBC broadband on that WLR3 connection would be the next issue. They have done in the past, in the days before they made their phone line compulsory for their own broadband. In fact, quite a few O2 LLU users had their phone on Sky WLR3. May still have.

My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet Extra Fibre (FTTC). Sync ~ 56.0/13.9Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Standard User R0NSKI
(committed) Fri 05-Oct-12 15:49:15
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Re: Who to believe, Sky Customer Services or Openreach W&W M


[re: zirhky] [link to this post]
 
Have you checked to see if your cabinet has its fibre twin installed ?

Standard User zirhky
(newbie) Fri 05-Oct-12 20:20:57
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Re: Who to believe, Sky Customer Services or Openreach W&W M


[re: RobertoS] [link to this post]
 
Haha yeah, was kidding. Regarding the phone though, I thought you meant Sky Customer Services would simply be awkward in saying I'm tied in with their contract now - I hadn't considered the technical implications... Might be worth giving them a call tomorrow to enquire about worst case scenario.

R0NSKI - I haven't checked out the cabinet yet, I actually thought my cabinet was somewhere else until the map pinpointed it! Going to swing by over the weekend and see what's up.

Thanks for everyone's help wink. I'll be disappointed if Fibre is definitely a no-go, but it's not the end of the world. I get a consistent 7mb and I know there are people A LOT worse off with their connections... Still, would be a shame being in an enabled area without it... So close yet so far!
Standard User R0NSKI
(committed) Fri 05-Oct-12 20:24:34
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Re: Who to believe, Sky Customer Services or Openreach W&W M


[re: zirhky] [link to this post]
 
Don't count on the push pin being in the correct place, my works cabinet is shown in the wrong place - down the road and round the corner from where it is.

Standard User mysterym10
(learned) Tue 18-Dec-12 13:11:05
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Re: Who to believe, Sky Customer Services or Openreach W&W M


[re: R0NSKI] [link to this post]
 
Has the tile hill exchange actually been converted to fibre now? I know sam knows has a status of fibre available in certain areas but the openreach twitter shows nothing yet.

Have any of you chaps seen any cabinets on the westwood heath road? I can't see any existing or new cabinets frown

I'm hoping fibre will make it our way (its still served by the tile hill exchange) and they don't do a virgin cable and ignore the westwood heath road completely.
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