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Anonymous
(Unregistered)Wed 10-Oct-12 12:46:15
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why are only bt customers getting fibre?


[link to this post]
 
from this site fttc should be enabled

http://www.samknows.com/broadband/exchange/ESGAL

From this site with my postcode td1 2ds they should be accepting orders, this has been the case for about 3 weeks

http://www.superfast-openreach.co.uk/where-and-when/

But i still can not place an order, when going to any of the websites bt talk talk plusnet it says it is not available yet but i know of BT customers in my area who are being called by BT and having it installed, quite a few are live........

So my question is why are BT able to supply their own customers with fibre but nobody else can order it?
Standard User deleted
(deleted) Wed 10-Oct-12 12:50:19
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Re: why are only bt customers getting fibre?


[re: Anonymous] [link to this post]
 
FTTC is enabled by cabinets, not by exchanges.

The cabinet covering your postcode has not been enabled yet.

Doesn't matter who your ISP is, in your postcode no-one gets it.
Anonymous
(Unregistered)Wed 10-Oct-12 12:53:55
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Re: why are only bt customers getting fibre?


[re: deleted] [link to this post]
 
Thanks, i am pretty sure my cabinet is enabled as they changed it a while ago, how do i find out for sure if my cabinet is enabled?


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Standard User deleted
(deleted) Wed 10-Oct-12 13:06:23
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Re: why are only bt customers getting fibre?


[re: Anonymous] [link to this post]
 
If you're on a BT line, put your telephone number into this checker and see what it says.
Anonymous
(Unregistered)Wed 10-Oct-12 13:13:33
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Re: why are only bt customers getting fibre?


[re: deleted] [link to this post]
 
i tried that link but it only tells me about adsl adsl2+ etc no mention of fibre frown

in the meantime i have found my cabinet number (p23) but not found out if it is enabled yet
Standard User RobertoS
(sensei) Wed 10-Oct-12 13:24:30
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Re: why are only bt customers getting fibre?


[re: Anonymous] [link to this post]
 
In reply to a post by Anonymous:
Thanks, i am pretty sure my cabinet is enabled as they changed it a while ago, how do i find out for sure if my cabinet is enabled?
They don't change the cabinet. They add one, usually within 50 metres. See this page.

It's possible your cabinet has been re-skinned, to add room for the kit to link the two cabinets. Was your cabinet one of the old ones on this page, replaced by the one in the middle of the top row?

The three types of FTTC cabinet are on that page. Two Huawei and one ECI.

My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet Extra Fibre (FTTC). Sync ~ 57.4/14.6Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
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Administrator MrSaffron
(staff) Wed 10-Oct-12 13:32:22
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Re: why are only bt customers getting fibre?


[re: Anonymous] [link to this post]
 
If that checker does not mention fibre then the cabinet is not enabled.

You need two cabinets, the one with the phone lines and the one with the VDSL kit in it. The VDSL one is identifed by some grill slots to allow airflow

Andrew Ferguson, [email protected]
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Anonymous
(Unregistered)Wed 10-Oct-12 13:33:14
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Re: why are only bt customers getting fibre?


[re: RobertoS] [link to this post]
 
Yep they moved it, there used to be a green cabinet at the bottom of the road which disappeared and i now reckon i must be connected to a new massive green cabinet must be 15 foot by 15 foot, which has been installed with a building project for 1000 houses near by.
Anonymous
(Unregistered)Wed 10-Oct-12 13:52:26
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Re: why are only bt customers getting fibre?


[re: MrSaffron] [link to this post]
 
If that checker does not mention fibre then the cabinet is not enabled.

Well i just put in a few shop phone numbers into that checker, one is about 50 yards away from the exchange and it says they can not get it and no mention of fibre.

What a joke BT are this just reminds me why i left them and vowed never to deal with them again!
Administrator MrSaffron
(staff) Wed 10-Oct-12 13:56:31
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Re: why are only bt customers getting fibre?


[re: Anonymous] [link to this post]
 
Given coverage is around the 40% of UK premises then it should be no surprise to find lots of gaps in coverage

50 yards from the exchange it is very likely that they will not get FTTC, as there will be no cabinet between the exchange and them, and should already get 20 Meg or so from ADSL2+

Andrew Ferguson, [email protected]
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User kitcat
(member) Wed 10-Oct-12 14:14:30
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Re: why are only bt customers getting fibre?


[re: Anonymous] [link to this post]
 
That is unlikely to be a BT cabinet, sounds much more like an Electrity sub-station for the new estate.

Look at Roberto's link for the type of cabinets you are looking for.
Standard User deleted
(deleted) Wed 10-Oct-12 14:23:31
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Re: why are only bt customers getting fibre?


[re: Anonymous] [link to this post]
 
Did the old one have "23" stamped on somewhere? Usually white numbers, perhaps 2-3" high, quite visible.
Standard User MHC
(legend) Wed 10-Oct-12 14:41:05
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Re: why are only bt customers getting fibre?


[re: Anonymous] [link to this post]
 
15' x 15' ... that is almost as big as my local exchange which is about 12' x 20'


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Standard User deleted
(deleted) Wed 10-Oct-12 15:21:12
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Re: why are only bt customers getting fibre?


[re: Anonymous] [link to this post]
 
In reply to a post by Anonymous:
Yep they moved it, there used to be a green cabinet at the bottom of the road which disappeared and i now reckon i must be connected to a new massive green cabinet must be 15 foot by 15 foot, which has been installed with a building project for 1000 houses near by.

Ignore that. I think your cabinet is this one, on Google Maps.

The other postcodes that get service from cabinet 23 are all clustered at the junctions of Winston Rd, Kenilworth Ave and Woodstock Ave.

If that's right, you might be around 1000m from the cabinet.
Anonymous
(Unregistered)Wed 10-Oct-12 15:42:15
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Re: why are only bt customers getting fibre?


[re: MHC] [link to this post]
 
I found my cabinet number online.

I have an engineer coming tomorrow to look at a problem so will ask him where my cabinet is and see if i can get some info.

You were right about the bt wholesale page, i managed to find a phone number that is only a few hundred yards away that is activated, looks like i will be on a different cabinet to them frown
Standard User deleted
(deleted) Sun 02-Feb-14 18:48:16
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Re: why are only bt customers getting fibre?


[re: Anonymous] [link to this post]
 
Resurrecting an old post here. I'm a resident at the new housing estate mentioned above. The 15 x 15 building is either one of the 3 substations or the gas mains.

Anyway, if the cabinet linked above is indeed 23, it's being upgraded now. The last few days BT have dug up the pavement and a shiny new Huawei 128 cabinet has landed next to the old copper one.

2 things, one, I'm not even 100% sure it's cab 23, I've been over to it and there's no numbers on either of them. Does anyone know if it is 23? It would certainly make sense and is the closest one to my house that I can find in the area.

The thing is BT wholesale still doesn't mention anything about when my line will be upgraded. The question is, supposing that is cab 23, should it say? Also, what's a typical time that it would take BT to make fttc available from when the cab is installed.

Thanks smile
Standard User Seansmit17
(eat-sleep-adslguide) Sun 02-Feb-14 19:40:43
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Re: why are only bt customers getting fibre?


[re: deleted] [link to this post]
 
AFAIK The new FTTC cabs dont get numbers put on them

As for when you can get FTTC after the cabs gone in.. Its a case of "How longs a piece of string?"

Could be next week, could be next year.

Cabs have gone in round my area and BT are laying fibre this week but could still take months and months before I could order.

TalkTalk 24Mb
Current Line Status

Connection Speed 24272 Kbps 1019 Kbps
Line Attenuation 14.5 dB 5.5 dB
Noise Margin 0.3 dB 11.8 dB
Standard User deleted
(deleted) Sun 02-Feb-14 23:15:54
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Re: why are only bt customers getting fibre?


[re: Seansmit17] [link to this post]
 
Fair enough, sounds like a case of suck it and see.
Cheers!
Standard User deleted
(deleted) Mon 03-Feb-14 09:11:46
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Re: why are only bt customers getting fibre?


[re: Seansmit17] [link to this post]
 
Actually, one last question. If/when I get fttc to my house, where's the first place I'll be likely to hear about it first? I.e if I keep an eye on the BT wholesale checker is it typically the first to be updated with a expected 'go live' date or will my ISP know before I do?
Administrator MrSaffron
(staff) Mon 03-Feb-14 09:13:24
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Re: why are only bt customers getting fibre?


[re: deleted] [link to this post]
 
The checker

Andrew Ferguson, [email protected]
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User Seansmit17
(eat-sleep-adslguide) Mon 03-Feb-14 09:13:35
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Re: why are only bt customers getting fibre?


[re: deleted] [link to this post]
 
Keep checking the BT checker. But it cant hurt to check with your ISP from time to time.

I know I will xD

I want that FTTC goodness as soon as I can get my grubby little mits on it smile

TalkTalk 24Mb
Current Line Status

Connection Speed 24272 Kbps 1019 Kbps
Line Attenuation 14.5 dB 5.5 dB
Noise Margin 0.3 dB 11.8 dB
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