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Standard User lensmann
(newbie) Sat 01-Dec-12 19:25:21
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Re: BT Wholesale Checker and phone numbers


[re: RobertoS] [link to this post]
 
In reply to a post by RobertoS:
There are three entry methods. Phone number, address inc postcode, and postcode. What does the address one say?

Hmm. There seems to have been an update of some sort in the past couple of weeks, and now both the address checker and the phone number checker make no mention at all of FTTC - though the postcode checker still does. I tried a bunch of nearby addresses, and (a) the address checker makes no mention of FTTC for any house in the row of houses in which mine is located, but (b) does mention FTTC for houses across the road and for the houses onto which our row backs.

Is this likely to be a bug in the checker, or should I be worried?
Standard User R0NSKI
(experienced) Sun 02-Dec-12 00:04:49
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Re: BT Wholesale Checker and phone numbers


[re: lensmann] [link to this post]
 
I presuming you previously had an estimated speed, sometimes the checker will stop mentioning FTTC, this can happen just before the cabinet goes live, or it may just start giving estimates again at some point, it's not unusual.

Standard User RobertoS
(sensei) Sun 02-Dec-12 00:06:56
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Re: BT Wholesale Checker and phone numbers


[re: lensmann] [link to this post]
 
You should be worried.

PM me your postcode and I might be able to explain the probable cause.

My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet Extra Fibre (FTTC). Sync ~ 53.7/14.9Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
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Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.


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Standard User JohnP53
(newbie) Sun 02-Dec-12 11:09:57
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Re: BT Wholesale Checker and phone numbers


[re: lensmann] [link to this post]
 
I'm getting the same problem.

postcode=fttc date
phone number= no mention of fttc
address= no mention

There are only 10 house in my postcode according to the fttc address checker some mention fttc , mine and a few others make no mention.

I contacted openreach concerning this (enclosed my address and phone number)and they got back to me saying FTTC should be available feb 2013 barring any problems.
The exchange is ESBAN ( Bannockburn) and the cabinet is p4.

very strange.
Standard User Bob_s2
(committed) Sun 02-Dec-12 11:22:56
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Re: BT Wholesale Checker and phone numbers


[re: JohnP53] [link to this post]
 
THere is a big weakness in the current systems. It is almost imposble to get accurate information as to availability, Checkers are usual incomplet , in accurate and inconsistant. It hardly helps with the take upof HS Broadaband when even getting basic information about it is almost iimpossible to obtain
Standard User Bob_s2
(committed) Sun 02-Dec-12 11:25:12
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Re: BT Wholesale Checker and phone numbers


[re: R0NSKI] [link to this post]
 
Hardly impressive though is it> It is all a big mess when trying to obtain information and most posters on here will be better informed than most. Imagine the nightmare itis for everyone else. THe current information needs to be seriously improved
Standard User Gal12
(newbie) Sat 08-Dec-12 16:47:42
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Re: BT Wholesale Checker and phone numbers


[re: lensmann] [link to this post]
 
In reply to a post by lensmann:
Hmm. There seems to have been an update of some sort in the past couple of weeks, and now both the address checker and the phone number checker make no mention at all of FTTC


My sister is in a similar situation - for months her number has been reported as being ready for fibre, confirmed by an earlier phone call with BT to request information only two weeks ago.

However during another call to try and buy it yesterday, the adviser told her that it was not available and that the previous adviser had been wrong. The wholesale checker now makes no mention of FTTC at all, not even the usual pretend prospective date for implementation.

Has anyone else experienced this?
Standard User R0NSKI
(experienced) Sat 08-Dec-12 16:56:00
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Re: BT Wholesale Checker and phone numbers


[re: Gal12] [link to this post]
 
It's possible the cabinet is full, they may need to add more connections, or possibly even another cabinet. Or there could be a database problem, try checking neighbouring addresses via the address checker. Ideally you should use addresses that you know are on the same cabinet, but that gets a bit complicated.

Standard User Chrysalis
(eat-sleep-adslguide) Sat 08-Dec-12 17:23:18
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Re: BT Wholesale Checker and phone numbers


[re: Gal12] [link to this post]
 
I think cabinet is full, ext time ask her to not take her time smile
Standard User Gal12
(newbie) Sat 08-Dec-12 21:15:26
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Re: BT Wholesale Checker and phone numbers


[re: R0NSKI] [link to this post]
 
In reply to a post by R0NSKI:
It's possible the cabinet is full, they may need to add more connections, or possibly even another cabinet. Or there could be a database problem, try checking neighbouring addresses via the address checker. Ideally you should use addresses that you know are on the same cabinet, but that gets a bit complicated.


In reply to a post by Chrysalis:
I think cabinet is full, ext time ask her to not take her time smile


Thanks for the replies - I'll check this now and see what it finds, ronski

@chrysalis: Never a truer comment - herding cats might be easier though!
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