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Standard User Memphis
(member) Fri 02-Nov-12 19:50:01
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Delay between cabinet install and order acceptance?


[link to this post]
 
Hi, my local exchange in Chislehurst has been fibre enabled for some time but the install rate for cabs was v. slow due to it being a conservation area and Openreach not doing too well with the local planning department.

About a month or so ago, an FTTC cab appeared at the corner of our road with the sticker proclaiming "Faster broadband here" or something similar (powered from cab P25 where our line goes). However, the wholesale checker is still claiming an availability date of 31st December 2012.

Is it normal for a significant delay between cab installation and it going live for order acceptance, or have OpenReach just not updated their system yet? The relevant postcode is BR7 5ES if that's any help.

Any and all suggestions would be welcome.

--
"All that we see or seem, is but a dream within a dream" - Propaganda

Edited by Memphis (Fri 02-Nov-12 19:53:06)

Standard User simon194
(committed) Fri 02-Nov-12 21:31:10
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Re: Delay between cabinet install and order acceptance?


[re: Memphis] [link to this post]
 
Round my way there are a couple of cabinets that were installed back in July that still aren't live although one of them is having the power connected next week apparently.

Annoyingly the other one is the one that supplies the house I'm moving to in a couple of weeks time and BT phone number checker doesn't even give a date for FTTC availability yet.
Standard User benbird7
(fountain of knowledge) Sat 03-Nov-12 15:52:43
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Re: Delay between cabinet install and order acceptance?


[re: Memphis] [link to this post]
 
When the new fttc cabs first went in, it was about 6 months until I could order it. Just a waiting game I did speak to an openreach engineer working in one of the cabs for a heads up when it would be going live, fortunately within a week or two, he was right.


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Standard User Memphis
(member) Wed 21-Nov-12 22:45:05
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Re: Delay between cabinet install and order acceptance?


[re: simon194] [link to this post]
 
So within the last fortnight or so, the cab has had some more work going on, this time the "contact us" boards around it implied that power was being connected to the cab. Yay! smile

However, the checker on this page tells me that:

We're sorry that the work we are doing to bring fibre broadband to your area is taking longer than first planned. This can be for many reasons that include blocked underground cable routes, issues with providing electrical power to the cabinet and issues with the cabinetís location. Please bear with us while we work to resolve this which may take some time. We will continue to work on this and apologise for any inconvenience this has caused.


Aside from the fact that the checker shows the cab location in the wrong street (always impressed by how a company can get something so basic wrong), if the power has already been hooked up, what would be left for them to do? Would the fibre already have been run or is it likely that this still has to be done and the cab fully comissioned?

--
"All that we see or seem, is but a dream within a dream" - Propaganda
Standard User Bob_s2
(committed) Wed 21-Nov-12 22:57:41
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Re: Delay between cabinet install and order acceptance?


[re: Memphis] [link to this post]
 
The cabinets are staged at the Factory so there should be very little commisioning to do just some basic checks to ensure it has survived the journey and the power is connected etc. Half a days work at most
Standard User RobertoS
(sensei) Wed 21-Nov-12 23:00:37
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Re: Delay between cabinet install and order acceptance?


[re: Bob_s2] [link to this post]
 
I've asked before for a link to some official documentation saying that, but you didn't produce. Are you sure it isn't just an idea that seems logical to you?

It certainly took more than half a day to commission every cabinet I saw being installed here.

My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet Extra Fibre (FTTC). Sync ~ 53.5/15.2Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.

Edited by RobertoS (Wed 21-Nov-12 23:01:01)

Standard User Ribble
(committed) Thu 22-Nov-12 08:46:20
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Re: Delay between cabinet install and order acceptance?


[re: Memphis] [link to this post]
 
I believe there is an issue with the power installation at this cabinet, which i understand is an earthing issue, which is delaying its integration.

Edited by Ribble (Thu 22-Nov-12 08:49:59)

Standard User WWWombat
(experienced) Fri 23-Nov-12 15:25:25
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Re: Delay between cabinet install and order acceptance?


[re: Ribble] [link to this post]
 
That was an issue I saw recently too - It could have been that an area that was mainly granite was hard to get a good earth from, conductivity-wise.

I think that was a reason for having the conductive cement for the base - it gives a much larger contact area.
Standard User R0NSKI
(experienced) Fri 23-Nov-12 15:46:00
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Re: Delay between cabinet install and order acceptance?


[re: WWWombat] [link to this post]
 
Loads of our cabinets have required extra earth rods according to the work permits, we're just soil and chalk around here, perhaps the odd patch of Clay.

Administrator MrSaffron
(staff) Fri 23-Nov-12 16:16:28
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Re: Delay between cabinet install and order acceptance?


[re: RobertoS] [link to this post]
 
I thought it was just crane off lorry, 3 bolts and a couple of wires and it would be ready to provide 100's of FTTC connections?



BTW it is a Friday

Andrew Ferguson, [email protected]
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User RobertoS
(sensei) Fri 23-Nov-12 16:31:41
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Re: Delay between cabinet install and order acceptance?


[re: MrSaffron] [link to this post]
 
In reply to a post by MrSaffron:
BTW it is a Friday
Indeed it is. Poets day! You are forgiven for being poetic.

Even better if it had been the first Friday in April 2016.

My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet Extra Fibre (FTTC). Sync ~ 53.5/15.2Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Standard User boxst
(fountain of knowledge) Fri 23-Nov-12 16:31:42
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Re: Delay between cabinet install and order acceptance?


[re: RobertoS] [link to this post]
 
Isn't it more that it requires multiple people?

All told it probably doesn't take more than half a day to secure the cabinet, connect the electricity, connect the fibre and then test.

But one group fit the cabinet, another runs the fibre, another attaches the fibre, yet another runs the electricity (and certainly in my cabinet another group connected the electricity to the cabinet) and then someone comes and tests (this is currently taking in excess of two weeks for this person to turn up).

Steve
Standard User tommy45
(knowledge is power) Fri 23-Nov-12 16:35:12
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Re: Delay between cabinet install and order acceptance?


[re: Memphis] [link to this post]
 
The FFTC cab that will someday supply the street that live in was installed during July/August along with quite a few more,

Then sometime in September the exchange was marked as accepting orders (before it's 3rd placeholder date elapsed 31/09/12)
To date there are only 3 FTTC cabs accepting orders that are connected to the same exchange, these are situated in areas where VM cable is also available
The rest of those FTTC cabs are like the one in this street ,waiting the fibre optic spine to be installed ,
And have been given a placeholder date for 31/12/12
Currently there is next to no BT openreach work listed on the local councils streetworks site,
But i have noticed that they have announced a smaller exchange in the local area as accepting orders ,and again at least 1 FTTC cab in a VM cable area, whilst others who don't have the luxury of choice of VM cable or get particularly great speeds are left out in the cold so to speak,
And then they will whine about a slow ar near non existant take up ,

Standard User RobertoS
(sensei) Fri 23-Nov-12 16:40:18
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Re: Delay between cabinet install and order acceptance?


[re: boxst] [link to this post]
 
You forget we are having to deal with a superb project manager making a huge number of posts about Openreach's ineptness, who for some unaccountable reason is not getting a 6-figure salary from Openreach for saving them millions of pounds from the costs incurred by poor installation planning.

Said project manager also knows for a fact and repeatedly tells us that OR are getting further and further behind their FTTC roll-out schedule, despite their bringing forward the completion date at regular intervals.

You, like the rest of us, seem fully aware of the steps and possible snag areas smile.

My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet Extra Fibre (FTTC). Sync ~ 53.5/15.2Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Standard User boxst
(fountain of knowledge) Fri 23-Nov-12 16:51:08
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Re: Delay between cabinet install and order acceptance?


[re: RobertoS] [link to this post]
 
Ah okay wink
Standard User Chrysalis
(eat-sleep-adslguide) Sun 25-Nov-12 14:47:42
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Re: Delay between cabinet install and order acceptance?


[re: RobertoS] [link to this post]
 
I cant remember the exact date my cabinet went in but I did post on here about it, however either friday or saturday orders were enabled for infinity which I think is 1-2 months after cabiner first went in.
Standard User Memphis
(member) Sun 25-Nov-12 23:59:13
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Re: Delay between cabinet install and order acceptance?


[re: Ribble] [link to this post]
 
In reply to a post by Ribble:
I believe there is an issue with the power installation at this cabinet, which i understand is an earthing issue, which is delaying its integration.


Thanks for the feedback. Is this information that's available somewhere in an Openreach system of some description? Just curious to know how you managed to find this out.

--
"All that we see or seem, is but a dream within a dream" - Propaganda
Standard User underzone
(member) Mon 26-Nov-12 14:09:08
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Re: Delay between cabinet install and order acceptance?


[re: Memphis] [link to this post]
 
My cab was about from 5 weeks from being installed to available to order FTTC.

________________________________
BT Infinity 80/20... Getting 74/17 over 600m
http://www.speedtest.net/result/2304483192.png
Standard User Memphis
(member) Fri 11-Jan-13 23:28:25
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Re: Delay between cabinet install and order acceptance?


[re: underzone] [link to this post]
 
So by way of an update, I'd been exchanging emails with Openreach over the last month or two (the responses take a fair time to come back).

The last email I had from them was earlier in the week and it stated that the cabinet should have completed the commissioning process within 10 working days from the email.

Imagine my pleasant surprise when I went onto the BT site earlier today and the line checker told me that I could order Fibre now and was predicted a downstream rate of 71.1 vs 20 for the upload.

At last!

--
"All that we see or seem, is but a dream within a dream" - Propaganda
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