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Standard User dibdab
(experienced) Mon 05-Nov-12 10:25:52
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Engineer unable to access cabinet


[link to this post]
 
I had an installation booked for this afternoon, engineer called this morning to visit this morning but he was unable to access the cabinet as it was double locked apparently. Anyone know how long i'll have to wait for OR to visit. The guy that came was a contractor.

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http://www.thinkbroadband.com/speedtest/results/id/1...

Eclipse/F2S/Zen/IDnet/O2/ Plusnet//Sky Unlimited
Standard User FRS_Plunderer
(fountain of knowledge) Mon 05-Nov-12 10:31:40
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Re: Engineer unable to access cabinet


[re: dibdab] [link to this post]
 
Some cabinets have an additional security lock - usually fitted in areas where there have been cabinate break ins...

Local engineers/coaches/managers carry the keys - normally would the engineer would have made contact with whoever runs that patch but contractors may work to different rules.

I guess thats the downside to engineers working out of area... in any case Openreach control should be looking to re-allocate your job to another engineer so hopefully today since you have an appointment.

My Broadband Speed Test
Standard User RobertoS
(sensei) Mon 05-Nov-12 10:32:30
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Re: Engineer unable to access cabinet


[re: dibdab] [link to this post]
 
The guy that came was a contractor.
?Doing an installation?

My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet Extra Fibre (FTTC). Sync ~ 52.9/14.2Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.


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Standard User dibdab
(experienced) Mon 05-Nov-12 10:38:31
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Re: Engineer unable to access cabinet


[re: RobertoS] [link to this post]
 
Yes he wasn't bt open reach and he mentioned not getting paid.

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http://www.thinkbroadband.com/speedtest/results/id/1...

Eclipse/F2S/Zen/IDnet/O2/ Plusnet//Sky Unlimited
Standard User aquiss
(fountain of knowledge) Mon 05-Nov-12 10:39:43
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Re: Engineer unable to access cabinet


[re: dibdab] [link to this post]
 
In reply to a post by dibdab:
I had an installation booked for this afternoon, engineer called this morning to visit this morning but he was unable to access the cabinet as it was double locked apparently. Anyone know how long i'll have to wait for OR to visit. The guy that came was a contractor.


Sounds like Kelly Communications. If so, they are worse than useless and I would not be surprised if his reasons were nonsense.

They been walking away from all our recent installs (FTTC, WLR etc), making claims they can't do things. The past 60 days, only 1 install has gone as planned with Kellys and that was after the customer begged for it to be installed (she been waiting 6 weeks for phone install).

Pinch of salt comes to mind!

Martin Pitt
Aquiss Limited
http://www.aquiss.net

Unlimited Family Broadband Packages : http://www.aquiss.net/broadband-unlimited.php
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Standard User dibdab
(experienced) Mon 05-Nov-12 10:43:17
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Re: Engineer unable to access cabinet


[re: FRS_Plunderer] [link to this post]
 
Just got off the phone with sky and she has contacted openreach and said that they will open the cabinet for him today.

Here's hoping.

I was unaware that they had contractors working for them, as i was hoping to be one of the lucky ones who got the drop wire changed as it's all really old and my connection has never been that stable, but i knew that was a long shot anyway.

---------

http://www.thinkbroadband.com/speedtest/results/id/1...

Eclipse/F2S/Zen/IDnet/O2/ Plusnet//Sky Unlimited
Standard User Chrysalis
(eat-sleep-adslguide) Mon 05-Nov-12 10:47:25
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Re: Engineer unable to access cabinet


[re: aquiss] [link to this post]
 
In reply to a post by aquiss:
In reply to a post by dibdab:
I had an installation booked for this afternoon, engineer called this morning to visit this morning but he was unable to access the cabinet as it was double locked apparently. Anyone know how long i'll have to wait for OR to visit. The guy that came was a contractor.


Sounds like Kelly Communications. If so, they are worse than useless and I would not be surprised if his reasons were nonsense.

They been walking away from all our recent installs (FTTC, WLR etc), making claims they can't do things. The past 60 days, only 1 install has gone as planned with Kellys and that was after the customer begged for it to be installed (she been waiting 6 weeks for phone install).

Pinch of salt comes to mind!


whats the % of installs done via kelly's vs openreach staff?

This I found alarming as already I am aware of long waits for installs but if waiting weeks only for it to be cancelled I would be fuming.

Seems like openreach need a massive recruit drive.
Standard User RobertoS
(sensei) Mon 05-Nov-12 11:07:05
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Re: Engineer unable to access cabinet


[re: Chrysalis] [link to this post]
 
In reply to a post by Chrysalis:
Seems like openreach need a massive recruit drive.
You been training as an ostrich ? tongue smile

My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet Extra Fibre (FTTC). Sync ~ 52.9/14.2Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Standard User dibdab
(experienced) Mon 05-Nov-12 11:23:08
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Re: Engineer unable to access cabinet


[re: aquiss] [link to this post]
 
In reply to a post by aquiss:
In reply to a post by dibdab:
I had an installation booked for this afternoon, engineer called this morning to visit this morning but he was unable to access the cabinet as it was double locked apparently. Anyone know how long i'll have to wait for OR to visit. The guy that came was a contractor.


Sounds like Kelly Communications. If so, they are worse than useless and I would not be surprised if his reasons were nonsense.

They been walking away from all our recent installs (FTTC, WLR etc), making claims they can't do things. The past 60 days, only 1 install has gone as planned with Kellys and that was after the customer begged for it to be installed (she been waiting 6 weeks for phone install).

Pinch of salt comes to mind!


Hi, it wasn't kelly communications, the name escapes me now though. I guess this is the downside to having lots of work, having to get contractors in for some of it as the customers will get a varied installation. He seemed reluctant to put a data extention under the stairs for me so i can finally hid all the kit away, it's a couple of metres away from the master socket so not a big job really.

---------

http://www.thinkbroadband.com/speedtest/results/id/1...

Eclipse/F2S/Zen/IDnet/O2/ Plusnet//Sky Unlimited
Standard User RobertoS
(sensei) Mon 05-Nov-12 12:03:13
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Re: Engineer unable to access cabinet


[re: dibdab] [link to this post]
 
If the ISP has ordered it, which most do, (just in case), then he has to install it on request.

My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet Extra Fibre (FTTC). Sync ~ 52.9/14.2Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Standard User Chrysalis
(eat-sleep-adslguide) Mon 05-Nov-12 13:57:49
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Re: Engineer unable to access cabinet


[re: RobertoS] [link to this post]
 
In reply to a post by RobertoS:
In reply to a post by Chrysalis:
Seems like openreach need a massive recruit drive.
You been training as an ostrich ? tongue smile


?
Standard User RobertoS
(sensei) Mon 05-Nov-12 14:06:24
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Re: Engineer unable to access cabinet


[re: Chrysalis] [link to this post]
 
There has been lots of mention in the forums and in the News Articles on the Main Site of at least two major recruitment drives by Openreach, basically pulling in ex-servicemen with telecomms training. Also covered in the BT Group press releases that Andrew links to in the News Articles.

Plus many posts here about the minimal training these recruits have had in FTTC installing, and the botched jobs they tend to make as a result.

My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet Extra Fibre (FTTC). Sync ~ 52.9/14.2Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Standard User partial
(regular) Mon 05-Nov-12 17:39:00
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Re: Engineer unable to access cabinet


[re: dibdab] [link to this post]
 
>>Hi, it wasn't kelly communications, the name escapes me now though.

MJ Quinns.
Standard User dibdab
(experienced) Tue 06-Nov-12 14:50:48
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Re: Engineer unable to access cabinet


[re: partial] [link to this post]
 
In reply to a post by partial:
>>Hi, it wasn't kelly communications, the name escapes me now though.

MJ Quinns.


Yes thats the one, I now have an install date of the 27th Nov, hope it's someone who has the key to do the job this time. I put my order in on the 13th Oct.

---------

http://www.thinkbroadband.com/speedtest/results/id/1...

Eclipse/F2S/Zen/IDnet/O2/ Plusnet//Sky Unlimited
Standard User uno
(knowledge is power) Tue 06-Nov-12 14:54:54
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Re: Engineer unable to access cabinet


[re: dibdab] [link to this post]
 
I'd be asking them to expedite that FoC - it's their fault, not yours.

Matt

uno Broadband
t: 0808 221 8642
Official Maidenhead, Milton Keynes & Sheffield Speedtest.net Host
Standard User Chrysalis
(eat-sleep-adslguide) Tue 06-Nov-12 16:06:59
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Re: Engineer unable to access cabinet


[re: RobertoS] [link to this post]
 
In reply to a post by RobertoS:
There has been lots of mention in the forums and in the News Articles on the Main Site of at least two major recruitment drives by Openreach, basically pulling in ex-servicemen with telecomms training. Also covered in the BT Group press releases that Andrew links to in the News Articles.

Plus many posts here about the minimal training these recruits have had in FTTC installing, and the botched jobs they tend to make as a result.


yep but is it enough? doesnt seem to be if people are still waiting many weeks and then getting ousourced engineers.
Standard User RobertoS
(sensei) Tue 06-Nov-12 16:13:54
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Re: Engineer unable to access cabinet


[re: Chrysalis] [link to this post]
 
And then sack them all when the rollout is complete? That might be difficult.

My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet Extra Fibre (FTTC). Sync ~ 52.9/14.2Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Standard User tommy45
(knowledge is power) Tue 06-Nov-12 17:12:33
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Re: Engineer unable to access cabinet


[re: RobertoS] [link to this post]
 
Not if they laid them off, they don't have to find a reason to dismiss staff, Just push them gently instead, Once they become surplus to demand, then they will see their hours cut,(which cuts pay too) and even simply laid off, they maybe employed on a short term contract anyway

Edited by tommy45 (Tue 06-Nov-12 17:13:11)

Standard User RobertoS
(sensei) Tue 06-Nov-12 18:21:12
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Re: Engineer unable to access cabinet


[re: tommy45] [link to this post]
 
Gawd.

Another barrack-room lawyer. Amoral to boot!

Have you ever heard of "Constructive dismissal"?

My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet Extra Fibre (FTTC). Sync ~ 52.9/14.2Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.

Edited by RobertoS (Tue 06-Nov-12 18:21:40)

Administrator MrSaffron
(staff) Tue 06-Nov-12 18:27:11
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Re: Engineer unable to access cabinet


[re: RobertoS] [link to this post]
 
As things stand openreach is not likely to be downsizing this side of 2015, and work will continue into 2017 as many projects have longer term goals to meet too.

The complaints are currently about the same as when the old openreach engineers started FTTC, in short as experience builds people get better.

Anyone looking at redundancy and the prospect of a couple of relatively stable years would most likely be happy at this time.

Andrew Ferguson, [email protected]
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User RobertoS
(sensei) Tue 06-Nov-12 18:35:36
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Re: Engineer unable to access cabinet


[re: MrSaffron] [link to this post]
 
Don't forget where we started was the suggestion that OR need a massive recruitment drive, on top of the two (at least) they have just done.

My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet Extra Fibre (FTTC). Sync ~ 52.9/14.2Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Standard User Chrysalis
(eat-sleep-adslguide) Tue 06-Nov-12 22:19:49
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Re: Engineer unable to access cabinet


[re: RobertoS] [link to this post]
 
In reply to a post by RobertoS:
And then sack them all when the rollout is complete? That might be difficult.


employ them on rolling annual contracts.

rollout work is probably at least another 2 years more of work, then is FTTP installs which I expect to build up as well as we have no idea when FTTC demand will die down either.
Standard User RobertoS
(sensei) Tue 06-Nov-12 23:02:23
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Re: Engineer unable to access cabinet


[re: Chrysalis] [link to this post]
 
Let's get back to dibdab.

I think he/she should do as uno suggested and strongly request an expedited install for no extra charge. Openreach are at fault.

My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet Extra Fibre (FTTC). Sync ~ 52.9/14.2Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Standard User dibdab
(experienced) Thu 08-Nov-12 14:33:30
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Re: Engineer unable to access cabinet


[re: uno] [link to this post]
 
In reply to a post by uno:
I'd be asking them to expedite that FoC - it's their fault, not yours.

Matt


Hi Matt,

Thanks very much for the info, just called sky and have had the install date bought forward to tuesday morning, hope it goes to plan this time.

---------

http://www.thinkbroadband.com/speedtest/results/id/1...

Eclipse/F2S/Zen/IDnet/O2/ Plusnet//Sky Unlimited
Standard User RobertoS
(sensei) Thu 08-Nov-12 17:11:21
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Re: Engineer unable to access cabinet


[re: dibdab] [link to this post]
 
That's an improvement of a fortnight! Well done smile.

My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet Extra Fibre (FTTC). Sync ~ 53.5/15.2Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
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