Today, the engineer came by, said he "couldn't find my line" and left with a "sorry".
My initial understanding was that he "doesn't have authorisation to go in the ducts", because, for whatever reason the line was not active. He said "somebody may show up later today to check it out". Which was so vague and infuriating. I didn't know what else to tell him to make him stay and figure it out. No element of persuasion worked. All I got was "I have other jobs to attend to, people are waiting". Well, I was and am waiting. He couldn't even leave the modem with me, so what, now I have to wait two weeks for another one of these lazy imbeciles to come along and do something?
Well, why couldn't he just sort this out here and now and avoid me being tortured? I have to wait for nobody knows what!
Having spoken to Sky Fibre support team, they said that a fault is reported on the line and some engineer will have to come by today or tomorrow, but not to my premises and that I don't have to be present. I'm staying just in case on the off-chance they show up.
I'm confused and angry. I've got to cancel my VM contract because it's still within the cooling off period, but I can't get Sky either because of BT Openreach screw ups? Absurd!
It's 2pm, one hour after the installation time frame and no phone or internet was installed or activated.
Edit: I have submitted a complaint for unhelpful engineer behaviour on the Openreach website.
Edited by Saltank (Wed 28-Nov-12 20:05:25)