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Standard User techno179
(newbie) Wed 12-Dec-12 16:34:46
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Re: User credentials for fibre broadband


[re: Chrysalis] [link to this post] 		 
In reply to a post by Chrysalis:
so the openreach engineer didnt leave with it online, he just plugged in the modem and went?


Yes but he ran line tests and said from his perspective it was all up and running. If the cause of it not working does end up being because of log on credentials from the ISP then that's outside of the engineer's remit.
Standard User StephenTodd
(committed) Wed 12-Dec-12 17:42:49
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Re: User credentials for fibre broadband


[re: techno179] [link to this post] 		 
Might be different for ADSL24 than for BT Infinity. As BT provide the router in advance with correct login etc ready installed, the Openreach installer can usually connect it and check out 'real' internet use.

I think ADSL24 don't provide a router, but leave it the the user to provide one (or do PC pppoe connection). Setting that up is probably beyond the installer's remit (and beyond their capability for many of the outsourced contractors).

--
Moved (with trepidation) to BT Infinity 2 for upload speed. Happy BE user for several years.
Standard User BatBoy
(legend) Wed 12-Dec-12 17:54:44
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Re: User credentials for fibre broadband


[re: techno179] [link to this post] 		 
This is from the faq http://adsl24.co.uk/support/fttc/guide/1/


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Standard User Zarjaz
(knowledge is power) Wed 12-Dec-12 19:43:24
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Re: User credentials for fibre broadband


[re: Chrysalis] [link to this post] 		 
Yes, some installs are 'modem only' so that's what is done. `you fit the modem and go. Only if the ISP has ordered a managed install does the engineer then connect a CP supplied router and hook it all up.

Zarjaz
Standard User Chrysalis
(eat-sleep-adslguide) Wed 12-Dec-12 21:30:04
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Re: User credentials for fibre broadband


[re: Zarjaz] [link to this post] 		 
ok thanks for clearing that up.
Standard User jchamier
(knowledge is power) Wed 12-Dec-12 22:22:02
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Re: User credentials for fibre broadband


[re: Chrysalis] [link to this post] 		 
In reply to a post by Chrysalis:
ok thanks for clearing that up.

BT Infinity always includes the extra service, Sky for example don't and their router even comes with accurate colour pictures on how to connect the ethernet cable to the Openreach modem. smile

James BT Infinity 2 19/09/2012 - Estimate 44.6/6.5 - Install 52/12 - Actual 46 / 8 Mbps
13 years of broadband - 1999 ntl:(512k/1M)/BTbusiness(2M)/Metronet(2M)/Bulldog(8M/16M)/BE(19M/16M)/BT FTTC(46M)
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