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Standard User Stoo
(member) Sat 15-Dec-12 12:49:06
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Looking like two engineer no-shows in a week...


[link to this post]
 
So, it looks like two engineer no-shows for my fibre install inside of a week...

First missed appointment was on Monday 10th, AM slot.

Second is this morning, also an AM slot.

Monday's missed appointment was a running joke of excuses from Openreach, first that the engineer was running late, next was that he was too busy to complete the job, and after that it was apparently because they had no VDSL modems left... (What a crock of £$%$!)

So now, again, it's 12:45 as I type this, and it looks like yet another engineer no-show.

Zen are trying to chase, but unfortunately I can only contact the tech support team on a weekend, who don't have access to all the systems (they're doing their best though).

Whose backside do I need to kick hard and repeatedly to get a damned engineer to turn up and do their job I wonder?

Seriously unimpressed.

Edit: Yup, as I thought - second no-show.

Time to email the CEO I think.

Edited by Stoo (Sat 15-Dec-12 13:10:42)

Standard User Chrysalis
(eat-sleep-adslguide) Sat 15-Dec-12 18:13:15
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Re: Looking like two engineer no-shows in a week...


[re: Stoo] [link to this post]
 
you are in leics right?
Standard User Stoo
(member) Sat 15-Dec-12 18:35:09
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Re: Looking like two engineer no-shows in a week...


[re: Chrysalis] [link to this post]
 
Nope, North Suffolk..


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Standard User Chrysalis
(eat-sleep-adslguide) Sat 15-Dec-12 21:23:45
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Re: Looking like two engineer no-shows in a week...


[re: Stoo] [link to this post]
 
ok sorry I thought you was as you replied on my other thread.
Standard User zebedee
(knowledge is power) Sun 16-Dec-12 16:57:58
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Re: Looking like two engineer no-shows in a week...


[re: Stoo] [link to this post]
 
Hi Stoo

I am just down the road from you (4JL).

When I had my installation done in late October (Infinity 2) the O/R engineer was on secondment from Canterbury!

Wanted to say thanks for all the info you posted back in June about the ducting problems etc in our area - helped me to understand what the delay was with the roll out (and to be patient).

I get 51 Down, 11 Up (other end of the street from the cabinet - but I'm not complaining wink ) and it is as stable as can be.

Hope you get it sorted soon smile

The original Zebedee since 2001
Standard User Stoo
(member) Mon 17-Dec-12 08:39:46
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Re: Looking like two engineer no-shows in a week...


[re: zebedee] [link to this post]
 
Thanks for the kind words Zeb!

I'm just waiting to hear back from Zen again on the situation - hopefully there will be a flag raised in the system somewhere which means the high level complaints team can get involved now..

*fingers crossed*
Standard User zebedee
(knowledge is power) Mon 17-Dec-12 19:35:34
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Re: Looking like two engineer no-shows in a week...


[re: Stoo] [link to this post]
 
I have a friend just down the road from us (4JP area) due to have Infinity 2 installed on Wednesday (the router arrived today by RM Tracked)

I'll let you know if the engineer shows - could be a useful bit of information for Zen to throw at Openreach wink

The original Zebedee since 2001
Standard User Yaz
(experienced) Mon 17-Dec-12 21:03:13
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Re: Looking like two engineer no-shows in a week...


[re: zebedee] [link to this post]
 
In reply to a post by zebedee:
the O/R engineer was on secondment from Canterbury!


Send him back!! He's needed back in Canterbury!! laugh

vFast Ltd
Downstream ~24336.33 kbit/s - ~2970.74 KB/s
Upstream ~10224.86 kbit/s - ~1248.15 KB/s
Standard User Stoo
(member) Mon 17-Dec-12 23:47:11
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Re: Looking like two engineer no-shows in a week...


[re: zebedee] [link to this post]
 
I've had confirmation today that it's been re-booked for Wednesday AM too - fingers crossed!
Standard User RobertoS
(sensei) Mon 17-Dec-12 23:57:00
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Re: Looking like two engineer no-shows in a week...


[re: Stoo] [link to this post]
 
In reply to a post by Stoo:
I've had confirmation today that it's been re-booked for Wednesday AM too - fingers crossed!
And if he doesn't turn up, "too two - fingers uncrossed?

My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet Extra Fibre (FTTC). Sync ~ 54.0/14.9Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Standard User Uilebheist
(legend) Tue 18-Dec-12 09:13:25
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Re: Looking like two engineer no-shows in a week...


[re: Stoo] [link to this post]
 
In reply to a post by Stoo:
I've had confirmation today that it's been re-booked for Wednesday AM too - fingers crossed!

Did they say Wednesday which week?
Standard User Stoo
(member) Wed 19-Dec-12 09:14:23
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Re: Looking like two engineer no-shows in a week...


[re: RobertoS] [link to this post]
 
In reply to a post by RobertoS:
And if he doesn't turn up, "too two - fingers uncrossed?


Indeed!
Standard User Stoo
(member) Wed 19-Dec-12 09:16:57
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Re: Looking like two engineer no-shows in a week...


[re: Uilebheist] [link to this post]
 
In reply to a post by Uilebheist:
Did they say Wednesday which week?


Heh, yes, today!

These wide time slots are next to useless though, 8am-1pm means I can't really do anything for a big chunk of the day, and when the engineer doesn't turn up, it's pretty much the entire day wasted once I've reported it etc frown
Standard User Stoo
(member) Wed 19-Dec-12 10:50:53
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Re: Looking like two engineer no-shows in a week...


[re: RobertoS] [link to this post]
 
Hurrah!

http://www.speedtest.net/result/2381978103.png

Kelly Communications chap down from Huddersfield...

It sounds like the FTTC rollout is a right [censored] muddle - he had a 15 minute crash course yesterday in how to set up an FTTC connection...
Standard User zebedee
(knowledge is power) Wed 19-Dec-12 11:22:38
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Re: Looking like two engineer no-shows in a week...


[re: Stoo] [link to this post]
 
Great news Stoo

Enjoy it!

Round my friends now. No show yet. If it's the same engineer perhaps I better stay and show him how to do it wink

The original Zebedee since 2001
Standard User zebedee
(knowledge is power) Wed 19-Dec-12 15:21:21
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Re: Looking like two engineer no-shows in a week...


[re: zebedee] [link to this post]
 
Engineer finally showed at 13.15. Had been at previous calll, just round the corner off same cabinet as my friend, for 2 hours as no fibre connection coming through. Same at my friends so having to wait now for engineer to come out to the fibre cabinet. Phone side all working fine and we set the Hub up beforehand so hopefully it will all just start working later!

Was another Kelly Communications chap, crash course yesterday same as yours. Said there are a few of them in the town today.

The original Zebedee since 2001
Standard User zebedee
(knowledge is power) Wed 19-Dec-12 15:22:37
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Re: Looking like two engineer no-shows in a week...


[re: Yaz] [link to this post]
 
In reply to a post by Yaz:
In reply to a post by zebedee:
the O/R engineer was on secondment from Canterbury!


Send him back!! He's needed back in Canterbury!! laugh



He was only up for that week smile

The original Zebedee since 2001
Standard User zebedee
(knowledge is power) Wed 19-Dec-12 19:34:09
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Re: Looking like two engineer no-shows in a week...


[re: zebedee] [link to this post]
 
In reply to a post by zebedee:
Engineer finally showed at 13.15. Had been at previous calll, just round the corner off same cabinet as my friend, for 2 hours as no fibre connection coming through. Same at my friends so having to wait now for engineer to come out to the fibre cabinet. Phone side all working fine and we set the Hub up beforehand so hopefully it will all just start working later!

Was another Kelly Communications chap, crash course yesterday same as yours. Said there are a few of them in the town today.


Just spoke to my mate again. After I left the engineer went further up his road to do a third installation and rang my mate to say he had the same lack of throughput again and had reported it to Openreach.

10 mins later my mate got a phone call on his mobile from an irate Openreach manager or engineer who was asking him if he had ever worked inside a cabinet before, how much training he had had etc. After pointing out he was talking to the customer not the engineer he gave a muttered "sorry mate - wrong number" and hung up!

Me thinks Kelly Communications might be going back up to Huddersfield quicker than they expected wink

In the meantime of course there are now three people off that cabinet with no internet access whatsoever frown

Friend will being going ballistic with BT tomorrow if it hasn't been sorted overnight laugh

The original Zebedee since 2001
Standard User Stoo
(member) Wed 19-Dec-12 19:45:33
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Re: Looking like two engineer no-shows in a week...


[re: zebedee] [link to this post]
 
Eeek!

I could have had it a lot worse then!

Oddly enough, the engineer stated that he didn't have to replace the NTE5 faceplate, but could if I wanted him to, but there had been issues where customers then lost the phone lines when that had happened...

The Openreach VDSL modem is an ECI one if anyone is interested.

I'm going to let my line be for a while on the modem to let the DLM settle down, but perhaps next week, I'll get my fritzbox set up for VDSL and cut out the modem part..
Standard User ccxo
(experienced) Wed 19-Dec-12 20:10:41
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Re: Looking like two engineer no-shows in a week...


[re: zebedee] [link to this post]
 
I wonder if customers would be happy to wait longer for a fully trained Openeach engineer, likely to be a long wait for a slot.

My Broadband Speed Test
Standard User Stoo
(member) Wed 19-Dec-12 20:12:08
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Re: Looking like two engineer no-shows in a week...


[re: ccxo] [link to this post]
 
I had a month wait from the order being accepted to the first missed appointment...
Standard User BatBoy
(legend) Wed 19-Dec-12 20:21:44
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Re: Looking like two engineer no-shows in a week...


[re: Stoo] [link to this post]
 
In reply to a post by Stoo:
Eeek!

I could have had it a lot worse then!

Oddly enough, the engineer stated that he didn't have to replace the NTE5 faceplate
Not much worse then. You will probably need a real Openreach engineer to fix the install soon.


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Standard User Bob_s2
(committed) Wed 19-Dec-12 20:55:04
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Re: Looking like two engineer no-shows in a week...


[re: ccxo] [link to this post]
 
BT are in a right mess at present. THey are starting to have to pick up the BDUK work and as that has penalty clauses attached that work is getting priority. It will get far worse by the look of it. BT have not been coping with the commercial rollout and the BDUK work is small at present but ramps up quickly next year
Standard User btbert
(member) Wed 19-Dec-12 21:05:57
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Re: Looking like two engineer no-shows in a week...


[re: Stoo] [link to this post]
 
ref stoo's post and " Oddly enough, the engineer stated that he didn't have to replace the NTE5 faceplate"

well i hope for you he did !

as for the 15 min crash training i fear it may well crash !

to tell the truth the "training" the kelly guys get is some sort of sick joke but it may not be so funny for the poor end user.

these comments are my own and in no way represent any company that i may or may not be linked too.
Standard User zebedee
(knowledge is power) Wed 19-Dec-12 23:10:41
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Re: Looking like two engineer no-shows in a week...


[re: Stoo] [link to this post]
 
Is it, like mine, one of the original BT engineer fitted NTE5 faceplates (V 1.0) back in the days where you had no DIY option?

They work fine indeed with FTTC, well mine has since October 23rd! (and my speeds are exactly as the estimation)

You can buy replacements through Amazon. The filter in mine went duff a couple of years ago (originally fitted in 2001). The replacement I got from Amazon was the same make that BT fit (and had an instruction leaflet headed BT!)

The original Zebedee since 2001
Standard User simon194
(committed) Wed 19-Dec-12 23:54:02
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Re: Looking like two engineer no-shows in a week...


[re: btbert] [link to this post]
 
In reply to a post by btbert:
to tell the truth the "training" the kelly guys get is some sort of sick joke but it may not be so funny for the poor end user.

I've seen a few KC vans driving round Hastings over the past few weeks, I'm glad I had an OR engineer do my install yesterday.
Standard User Stoo
(member) Thu 20-Dec-12 02:09:37
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Re: Looking like two engineer no-shows in a week...


[re: zebedee] [link to this post]
 
In reply to a post by zebedee:
Is it, like mine, one of the original BT engineer fitted NTE5 faceplates (V 1.0) back in the days where you had no DIY option?

They work fine indeed with FTTC, well mine has since October 23rd! (and my speeds are exactly as the estimation)

You can buy replacements through Amazon. The filter in mine went duff a couple of years ago (originally fitted in 2001). The replacement I got from Amazon was the same make that BT fit (and had an instruction leaflet headed BT!)


Yeah, a BT engineer fitted a whole new NTE5 as part of a fault-finding exercise a couple of years back, we've also got some sort of inline filter before the master socket too.

Speed is perfectly fine at the moment - getting a rock-solid 75/18 on nearly every test.

I'll keep an eye on it though and see if it degrades as more lines are brought online.
Standard User WWWombat
(experienced) Thu 20-Dec-12 03:52:23
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Re: Looking like two engineer no-shows in a week...


[re: Bob_s2] [link to this post]
 
Whether true or not, it doesn't make much difference to the installation work going on at people's homes.

The kind of engineers out installing the cabinets, and installing the fibre handover nodes in the exchanges aren't generally the same guys who do home visits.
Standard User WWWombat
(experienced) Thu 20-Dec-12 03:53:53
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Re: Looking like two engineer no-shows in a week...


[re: simon194] [link to this post]
 
In reply to a post by simon194:
I've seen a few KC vans driving round Hastings over the past few weeks


That got me for a moment. I was wondering why BT were outsourcing to Hull Telephones crazy
ISP Representative Azzaka
(isp) Thu 20-Dec-12 08:01:14
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Re: Looking like two engineer no-shows in a week...


[re: Stoo] [link to this post]
 
Can you PM the details please Stooo. I'll see what I can do.

Leo Goile
---
ZeN Internet
Technical Support
ZeN are recruiting! Click here to view the opportunities available.

I Sync', I Auth', therefore I am.
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The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User simon194
(committed) Thu 20-Dec-12 09:08:36
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Re: Looking like two engineer no-shows in a week...


[re: WWWombat] [link to this post]
 
In reply to a post by WWWombat:
In reply to a post by simon194:
I've seen a few KC vans driving round Hastings over the past few weeks


That got me for a moment. I was wondering why BT were outsourcing to Hull Telephones crazy

Sorry, me being a bit lazy. smile smile
Standard User Stoo
(member) Thu 20-Dec-12 09:56:41
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Re: Looking like two engineer no-shows in a week...


[re: Azzaka] [link to this post]
 
In reply to a post by Azzaka:
Can you PM the details please Stooo. I'll see what I can do.


PM sent smile
Standard User BatBoy
(legend) Thu 20-Dec-12 10:17:29
Print Post

Re: Looking like two engineer no-shows in a week...


[re: Stoo] [link to this post]
 
In reply to a post by Stoo:
we've also got some sort of inline filter before the master socket too.
I wonder what effect that has?!


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Standard User Stoo
(member) Thu 20-Dec-12 10:20:33
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Re: Looking like two engineer no-shows in a week...


[re: BatBoy] [link to this post]
 
At the time we were seeing a lot of reflections back up the line from a dodgy joint on one of the d-side pairs, a special faults guy installed it to see if it would cure the issue.

I've not actually looked to see what it is yet - I'll have a look.
Standard User zebedee
(knowledge is power) Thu 20-Dec-12 10:33:05
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Re: Looking like two engineer no-shows in a week...


[re: Stoo] [link to this post]
 
In reply to a post by Stoo:
At the time we were seeing a lot of reflections back up the line from a dodgy joint on one of the d-side pairs, a special faults guy installed it to see if it would cure the issue.

I've not actually looked to see what it is yet - I'll have a look.


The NTE5 is your actual Master Socket and the filter is before that? Or you have something else as your Master Socket then the NTE5, which is what your previous message implied. Or am I reading that wrong?

My master socket is the NTE5.

The original Zebedee since 2001
Standard User Bob_s2
(committed) Thu 20-Dec-12 10:45:10
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Re: Looking like two engineer no-shows in a week...


[re: WWWombat] [link to this post]
 
THe two things though are linked. I doubt the BDUK work is having much impact at present unless BT are doing some advance work at risk,
Standard User Stoo
(member) Thu 20-Dec-12 10:55:24
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Re: Looking like two engineer no-shows in a week...


[re: zebedee] [link to this post]
 
In reply to a post by zebedee:
The NTE5 is your actual Master Socket and the filter is before that? Or you have something else as your Master Socket then the NTE5, which is what your previous message implied. Or am I reading that wrong?

My master socket is the NTE5.


Yeah, the NTE5 is the master, but there's an inline filter before the NTE5, I've taken some pictures:

The filter exterior
The black wire is the incoming from the DP, the white goes off to the NTE5 Master.

Filter interior
Orange/white pair going into the coil, then to the blue/brown pair to NTE5.

NTE5 with V1 ADSL faceplate
Engineer install master socket and NTE5

ECI Modem
I had to mount this, thankfully the template was accurate smile

ECI Box Label
In case anyone is bothered laugh
Standard User BatBoy
(legend) Thu 20-Dec-12 11:02:20
Print Post

Re: Looking like two engineer no-shows in a week...


[re: Stoo] [link to this post]
 
In reply to a post by Stoo:
Filter interior
Orange/white pair going into the coil, then to the blue/brown pair to NTE5.
I wonder what the code number is underneath the green, black, etc, wires?


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Standard User zebedee
(knowledge is power) Thu 20-Dec-12 11:06:29
Print Post

Re: Looking like two engineer no-shows in a week...


[re: BatBoy] [link to this post]
 
In reply to a post by BatBoy:
In reply to a post by Stoo:
Eeek!

I could have had it a lot worse then!

Oddly enough, the engineer stated that he didn't have to replace the NTE5 faceplate
Not much worse then. You will probably need a real Openreach engineer to fix the install soon.


We are talking about this type of NTE5 Faceplate

http://www.clarity.it/telecoms/adsl_faceplate.htm

The original Zebedee since 2001
Standard User zebedee
(knowledge is power) Thu 20-Dec-12 11:13:17
Print Post

Re: Looking like two engineer no-shows in a week...


[re: Stoo] [link to this post]
 
In reply to a post by Stoo:
In reply to a post by zebedee:
The NTE5 is your actual Master Socket and the filter is before that? Or you have something else as your Master Socket then the NTE5, which is what your previous message implied. Or am I reading that wrong?

My master socket is the NTE5.


Yeah, the NTE5 is the master, but there's an inline filter before the NTE5, I've taken some pictures:

The filter exterior
The black wire is the incoming from the DP, the white goes off to the NTE5 Master.

Filter interior
Orange/white pair going into the coil, then to the blue/brown pair to NTE5.

NTE5 with V1 ADSL faceplate
Engineer install master socket and NTE5

ECI Modem
I had to mount this, thankfully the template was accurate smile

ECI Box Label
In case anyone is bothered laugh


Interesting smile

Have same ECI modem as you.

The original Zebedee since 2001
Standard User Stoo
(member) Thu 20-Dec-12 11:13:37
Print Post

Re: Looking like two engineer no-shows in a week...


[re: BatBoy] [link to this post]
 
In reply to a post by BatBoy:
I wonder what the code number is underneath the green, black, etc, wires?


UYZL2951/1
BT80B-RF3

Bingo, it's one of these: REIN filter

Edited by Stoo (Thu 20-Dec-12 11:16:00)

Standard User RobertoS
(sensei) Thu 20-Dec-12 12:15:36
Print Post

Re: Looking like two engineer no-shows in a week...


[re: Stoo] [link to this post]
 
In reply to a post by Stoo:
Oddly enough, the engineer stated that he didn't have to replace the NTE5 faceplate, but could if I wanted him to, but there had been issues where customers then lost the phone lines when that had happened...
Is it a filtered faceplate, or do you mean he just used the existing normal faceplate and fitted an interstitial filter, ending up looking like the pic on this page?

Re losing the phone lines, I wonder if he meant the extension connections, and messing up the reconnections of those tongue. Being a Kelly man.

My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet Extra Fibre (FTTC). Sync ~ 54.0/14.9Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Standard User stevo69
(learned) Thu 20-Dec-12 12:41:00
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Re: Looking like two engineer no-shows in a week...


[re: Stoo] [link to this post]
 
REIN filter, thats the same filter as i have in my loft,i was also wondering if these could any negative effect on fibre speedes?
Standard User Stoo
(member) Thu 20-Dec-12 13:17:18
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Re: Looking like two engineer no-shows in a week...


[re: RobertoS] [link to this post]
 
In reply to a post by RobertoS:
Is it a filtered faceplate, or do you mean he just used the existing normal faceplate and fitted an interstitial filter, ending up looking like the pic on this page?

Re losing the phone lines, I wonder if he meant the extension connections, and messing up the reconnections of those tongue. Being a Kelly man.


It's an engineer fitted master + adsl faceplate (Either NTE2000 or NTE2005 - can't tell from the front) - there a link to a picture a bit further up of it.
Standard User Stoo
(member) Thu 20-Dec-12 13:17:44
Print Post

Re: Looking like two engineer no-shows in a week...


[re: stevo69] [link to this post]
 
In reply to a post by stevo69:
REIN filter, thats the same filter as i have in my loft,i was also wondering if these could any negative effect on fibre speedes?


It doesn't appear to be affecting anything at the moment..
Standard User R0NSKI
(experienced) Thu 20-Dec-12 13:26:19
Print Post

Re: Looking like two engineer no-shows in a week...


[re: stevo69] [link to this post]
 
In reply to a post by stevo69:
REIN filter, thats the same filter as i have in my loft,i was also wondering if these could any negative effect on fibre speedes?


I'm wondering if it could have a positive affect on my installation?

Especially as I think I have a bad connection somewhere, and stoo stated it had been fitted due to reflections caused by a bad connection.

Edited by R0NSKI (Thu 20-Dec-12 13:28:13)

Standard User BatBoy
(legend) Thu 20-Dec-12 13:39:33
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Re: Looking like two engineer no-shows in a week...


[re: R0NSKI] [link to this post]
 
Sounds like the same filtering is done by the i-plate. Does the BT FTTC interstitial master socket also include similar filters?


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Standard User Andrue
(knowledge is power) Thu 20-Dec-12 13:51:09
Print Post

Re: Looking like two engineer no-shows in a week...


[re: zebedee] [link to this post]
 
In reply to a post by zebedee:
Is it, like mine, one of the original BT engineer fitted NTE5 faceplates (V 1.0) back in the days where you had no DIY option?
Yup, same here. Ah those were the days. I actually went for an EI because it was the only way to get a free return to Home Highway if your line wasn't good enough for ADSL.

Turned out my line could support 14Mb/s on ADSL2+ and now supports over 70Mb/s smile

---
Andrue Cope
Brackley, UK

Just because he could. RIP.

Edited by Andrue (Thu 20-Dec-12 13:51:23)

Standard User Stoo
(member) Thu 20-Dec-12 14:15:29
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Re: Looking like two engineer no-shows in a week...


[re: BatBoy] [link to this post]
 
In reply to a post by BatBoy:
Sounds like the same filtering is done by the i-plate. Does the BT FTTC interstitial master socket also include similar filters?

According to the blurb on the website selling the filters, it's the same circuit/functionality that's in the i-plate smile
Standard User RobertoS
(sensei) Thu 20-Dec-12 14:20:51
Print Post

Re: Looking like two engineer no-shows in a week...


[re: Stoo] [link to this post]
 
In reply to a post by Stoo:
It's an engineer fitted master + adsl faceplate (Either NTE2000 or NTE2005 - can't tell from the front) - there a link to a picture a bit further up of it.
Sorry, I missed the pic earlier as I thought it was all about the RF filter and stopped reading tongue. That one should be fine, and is accepted by a lot of the OR engineers, though there has recently been a comment by a fairly clued-up poster that it might not be perfect wrt stuff originating on the user side of it getting back onto the line.

No big deal to replace if necessary I wouldn't have thought.

My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet Extra Fibre (FTTC). Sync ~ 54.0/14.9Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Standard User BatBoy
(legend) Thu 20-Dec-12 14:22:43
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Re: Looking like two engineer no-shows in a week...


[re: Stoo] [link to this post]
 
Yes, although the reason I mentioned the FTTC interstitial master socket is because you should have had one fitted as part of the install, but I guess your Kelly man couldn't be bothered to do the proper job.


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Standard User Stoo
(member) Thu 20-Dec-12 14:56:00
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Re: Looking like two engineer no-shows in a week...


[re: RobertoS] [link to this post]
 
In reply to a post by RobertoS:
No big deal to replace if necessary I wouldn't have thought.


Yeah, like I said, I'll keep an eye on it, and if I start getting signal degradation, I'll give Zen a call and get an engineer out to change the faceplate.
Standard User Stoo
(member) Thu 20-Dec-12 14:59:13
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Re: Looking like two engineer no-shows in a week...


[re: BatBoy] [link to this post]
 
In reply to a post by BatBoy:
Yes, although the reason I mentioned the FTTC interstitial master socket is because you should have had one fitted as part of the install, but I guess your Kelly man couldn't be bothered to do the proper job.


TBH, given how harassed he seemed, it doesn't surprise me - he had at least 10 installs to do that morning apparently.

Even if the speed halved from what it is now, it's considerably better than what I had before, and it'd do until a real openreach engineer turned out to fix it.
Standard User RobertoS
(sensei) Thu 20-Dec-12 18:29:43
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Re: Looking like two engineer no-shows in a week...


[re: Stoo] [link to this post]
 
If it does turn out to need replacing, I suggest you just play dumb. Say you've just discovered it should have a normal faceplate with the Openreach VDSL interstitial filter, but the Kelly engineer didn't fit it ....

But it won't. Unless it fails, just like any filter can.

My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet Extra Fibre (FTTC). Sync ~ 54.0/14.9Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.

Edited by RobertoS (Thu 20-Dec-12 18:30:31)

Standard User zebedee
(knowledge is power) Fri 21-Dec-12 14:26:54
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Re: Looking like two engineer no-shows in a week...


[re: Stoo] [link to this post]
 
My friend spoke to BT yesterday, 3 different departments. Eventually he found someone who checked and said that it appeared that a fault had been found at the fibre cabinet.

She then claimed that the KC engineer had gone back and put the three houses back on the adsl cabinet. Yeah, that will be why when he took the ECI modem out of the equation, and re-connected the hub directly, the dsl light was out!

Earliest they can get another engineer out is first week in January frown She is supposed to be phoning him back today with an update but I haven't heard from him yet.

This is all they needed. They had an elderly relative pass away last weekend and they are trying to sort out funeral arrangements etc as well as being executors of his estate.

The original Zebedee since 2001
Standard User MHC
(sensei) Fri 21-Dec-12 15:40:12
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Re: Looking like two engineer no-shows in a week...


[re: zebedee] [link to this post]
 
Just seen your images ...

On the filter interior there does not appear to be any ty-wraps fitted. Can I suggest you put a couple on to stop the wires being pulled out accidentally.


And the label - 5 years (and 3 months) of warranty from supply date, that is confidence!


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

M H C


taurus excreta cerebrum vincit

Edited by MHC (Fri 21-Dec-12 15:41:00)

Standard User Stoo
(member) Fri 21-Dec-12 17:19:31
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Re: Looking like two engineer no-shows in a week...


[re: MHC] [link to this post]
 
In reply to a post by MHC:
Just seen your images ...

On the filter interior there does not appear to be any ty-wraps fitted. Can I suggest you put a couple on to stop the wires being pulled out accidentally.


And the label - 5 years (and 3 months) of warranty from supply date, that is confidence!


No need to worry about accidental pullage, it's all in the loft well out of the way of anything wink

and yep, that's one loooong warranty period!

Edited by Stoo (Fri 21-Dec-12 17:19:57)

Standard User RobertoS
(sensei) Fri 21-Dec-12 17:21:04
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Re: Looking like two engineer no-shows in a week...


[re: MHC] [link to this post]
 
I wondered what you were on about tongue. You posted in reply to zebedee smile. Now Stoo makes it clear.

Edit - but the flattened white cable implies a grip of some sort there.

My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet Extra Fibre (FTTC). Sync ~ 54.0/14.9Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.

Edited by RobertoS (Fri 21-Dec-12 17:22:44)

Standard User RobertoS
(sensei) Fri 21-Dec-12 17:26:49
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Re: Looking like two engineer no-shows in a week...


[re: MHC] [link to this post]
 
Hmmm.

Surely the filter is mounted the wrong way round? Shouldn't the incoming cable enter close to the screw connectors and the user side near the IDC connectors?

Whether or not it makes any difference to its function, I wouldn't have thought it was good to have the two sets of wires tangled up together.

My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet Extra Fibre (FTTC). Sync ~ 54.0/14.9Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Standard User Stoo
(member) Fri 21-Dec-12 17:41:19
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Re: Looking like two engineer no-shows in a week...


[re: RobertoS] [link to this post]
 
They're just the spare pairs in the cables - green/black from the DP, the other two from the cable to the NTE5. Given the short cable lengths, I doubt they'd be picking up any interference etc.
Standard User RobertoS
(sensei) Fri 21-Dec-12 17:46:51
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Re: Looking like two engineer no-shows in a week...


[re: Stoo] [link to this post]
 
Well, I'll grant you they cross almost at right-angles, but the two inputs and two ouputs cross twice. (The "at" right-angles" probably doesn't matter as the power levels are tiny). The whole design implies to me it should be the other way.

My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet Extra Fibre (FTTC). Sync ~ 54.0/14.9Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.

Edited by RobertoS (Fri 21-Dec-12 17:47:54)

Standard User partial
(member) Fri 21-Dec-12 17:51:50
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Re: Looking like two engineer no-shows in a week...


[re: Stoo] [link to this post]
 
You got split legs from the rf filter block terminal to the socket. Should be Blue / Orange not Blue / Brown.
Standard User MHC
(sensei) Fri 21-Dec-12 18:24:51
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Re: Looking like two engineer no-shows in a week...


[re: RobertoS] [link to this post]
 
No, it is the right way round. If the incoming cable was close to te screw terminals there would be some nasty tight bends. The Tech that installed it has even run the cable the right side of the fixing screw.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

M H C


taurus excreta cerebrum vincit
Standard User RobertoS
(sensei) Fri 21-Dec-12 21:16:14
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Re: Looking like two engineer no-shows in a week...


[re: MHC] [link to this post]
 
Accepted smile. I think the comment about the split pair may be valid though? Assuming we are seeing the colours accurately.

My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet Extra Fibre (FTTC). Sync ~ 54.0/14.9Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Standard User MHC
(sensei) Fri 21-Dec-12 23:17:03
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Re: Looking like two engineer no-shows in a week...


[re: RobertoS] [link to this post]
 
Don't know ...

In two pair drop wire it would be Or/Wh & Gn/Bk

In four pair Or/Wh, R/Gy, Bl/Bn, Gn/Bk - so it could be correct.

But that is probably internal cable - hopefully to a BT CWxxxx spec.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

M H C


taurus excreta cerebrum vincit
Standard User zebedee
(knowledge is power) Mon 24-Dec-12 12:21:05
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Re: Looking like two engineer no-shows in a week...


[re: zebedee] [link to this post]
 
KC man definitely didn't reconnect the adsl connection - just been round to double check.

Mate spoke to BT, explained his personal circumstances and asked for his MAC. Immediate escalation up the system. Tried to get him an engineer appointment to sort it all out on Thursday or Friday, but earliest could guarantee was next Monday so he agreed to that, with discussion about compensation to follow after it is sorted smile

The original Zebedee since 2001
Standard User zebedee
(knowledge is power) Sat 29-Dec-12 23:34:38
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Re: Looking like two engineer no-shows in a week...


[re: zebedee] [link to this post]
 
The saga continues......

Appointment for second engineer had to be put back from Monday to Saturday (5th) as "no one available to come in on overtime until then". Has been promised it will be a fully trained Openreach engineer this time smile.

Mate was passing the fibre cabinet yesterday and saw an Openreach engineer with his head in the box so jumped out the car and had a friendly chat with him. He was also having trouble with an FTTC connection!

Upshot was that he checked whether my mate had indeed been re-connected back to the adsl side (as supposedly reported back to BT by the FC chap). He hadn't of course, so the BT chap did it there and then, so at least he has net access again in the interim. Mate was appreciative wink

Fingers crossed BT will have sorted out whatever it is that is proving troublesome with this cabinet by next week (and which partially vindicates the FC chap as far as that is concerned, though not the way he handled the rest of it).

The original Zebedee since 2001

Edited by zebedee (Sat 29-Dec-12 23:37:32)

Standard User Stoo
(member) Sun 30-Dec-12 11:40:17
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Re: Looking like two engineer no-shows in a week...


[re: zebedee] [link to this post]
 
In reply to a post by zebedee:
The saga continues......

Appointment for second engineer had to be put back from Monday to Saturday (5th) as "no one available to come in on overtime until then". Has been promised it will be a fully trained Openreach engineer this time smile.

Mate was passing the fibre cabinet yesterday and saw an Openreach engineer with his head in the box so jumped out the car and had a friendly chat with him. He was also having trouble with an FTTC connection!

Upshot was that he checked whether my mate had indeed been re-connected back to the adsl side (as supposedly reported back to BT by the FC chap). He hadn't of course, so the BT chap did it there and then, so at least he has net access again in the interim. Mate was appreciative wink

Fingers crossed BT will have sorted out whatever it is that is proving troublesome with this cabinet by next week (and which partially vindicates the FC chap as far as that is concerned, though not the way he handled the rest of it).


Good luck getting it sorted!

Mine has been rock-solid so far *crosses fingers* - sync is at the full 80/20 and hasn't budged at all smile
Standard User zebedee
(knowledge is power) Sun 30-Dec-12 14:14:16
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Re: Looking like two engineer no-shows in a week...


[re: Stoo] [link to this post]
 
If you are going into town this week, and you see OR vans parked up by a green object just past G. St. P. Ave, you'll know why wink

The original Zebedee since 2001

Edited by zebedee (Sun 30-Dec-12 14:16:40)

Standard User zebedee
(knowledge is power) Sun 06-Jan-13 13:28:51
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Re: Looking like two engineer no-shows in a week...


[re: zebedee] [link to this post]
 
Finally sorted!

Good engineer yesterday. OR trained this time smile

Threw the blame back on Kelly Communications and their lack of training. Said if the KC engineer had just used the OR helpline when at the cabinet they could have told him where he had gone wrong immediately!

Friends are on the capped option and getting the full 40 Meg speed, could be over 50 but they are happy with that smile

They will be talking to BT retail again on Monday to 'discuss' compensation wink

The original Zebedee since 2001
Standard User Uilebheist
(legend) Sun 06-Jan-13 13:34:52
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Re: Looking like two engineer no-shows in a week...


[re: zebedee] [link to this post]
 
In reply to a post by zebedee:
Threw the blame back on Kelly Communications and their lack of training. Said if the KC engineer had just used the OR helpline when at the cabinet they could have told him where he had gone wrong immediately!

I'm sure this is true, but if OR is using contractors to do the job it's surely their responsibility to verify that the contractors are qualified for it? "Phone the helpline" doesn't really inspire much confidence.
Standard User zebedee
(knowledge is power) Sun 06-Jan-13 21:08:48
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Re: Looking like two engineer no-shows in a week...


[re: Uilebheist] [link to this post]
 
In reply to a post by Uilebheist:
In reply to a post by zebedee:
Threw the blame back on Kelly Communications and their lack of training. Said if the KC engineer had just used the OR helpline when at the cabinet they could have told him where he had gone wrong immediately!

I'm sure this is true, but if OR is using contractors to do the job it's surely their responsibility to verify that the contractors are qualified for it? "Phone the helpline" doesn't really inspire much confidence.


Agree with the first point, however the helpline (for staff not customers) is there for all engineers, OR or contractors, should they come across a problem on a job, whether that be something outside their experience or a fault with the equipment.

I don't see anything wrong with that. Any reputable company should have support available to their staff in the field

The original Zebedee since 2001
Standard User Uilebheist
(legend) Sun 06-Jan-13 21:22:00
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Re: Looking like two engineer no-shows in a week...


[re: zebedee] [link to this post]
 
Yes, you are right. I'll retract the comment about the helpline.
But I'll leave that they are responsible for their choice of contractors.
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