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I migrated from BT Infinity to Plusnet Value Fibre in November for 2 reasons 1) To save money and 2) Local call centre rather than the problems associated with BT's India based call centres.
I found the BT service reliable and enjoyed uninterrupted speeds of 35+mbps D/L and 2+mbps U/L over the 18 months of usage.
On the changeover to Plusnet Value Fibre my D/L speed remained the same and U/L speed increased to 7+mbps, both these speeds were maintained throughout the first month of usage.
At the end of this first month I upgraded to Plusnet Fibre Unlimited and after receiving confirmation from Plusnet that my service had been upgraded to Plusnet Fibre Unlimited I was diappointed to find my D/l and U/L speeds remained unchanged.
I contacted Plusnet through the online question system and was told that everything looked fine at their end showing a D/L speed of 78mbps and to do all the usual equipment checks then report the problem again.
My set up has not changed whatsoever so I am certain their are no faults with my equipment. I then contacted Plusnet by telephone to report the problem,the advisor told me to switch off my router then switch it on again.
After the router rebooted and connected to the Internet she told me to give it 72 hours to stabilise. Since this reconnection the D/L speed has varied up and down between 4mbps and 26mbps nowhere near the estimated 66mbps.Has anyone else had a similar problem with Plusnet?
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Please can you run the BT Performance Tester and copy/paste the full contents of the two results text boxes  .
My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet Extra Fibre (FTTC). Sync ~ 54.0/14.9Mbps @ 600m. - BQM
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
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Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
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It won't let me cut or copy but the results are
Download Speed (mbps) 30.95
Upload Speed (mbps) 15.02
Ping Latency (ms) 20.75
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Register (or login) on our website and you will not see this ad.
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I think you ran the quick and dirty. Sorry, I should have said we need the "Diagnostic" one - the left-hand button. That let's you copy and paste. (I doubt if it lets you "cut").
My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet Extra Fibre (FTTC). Sync ~ 54.0/14.9Mbps @ 600m. - BQM
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
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Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
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Sorry I needed to update java to enable the full tester
FAQ
1. Best Effort Test: -provides background information.
Download Speed
32.54 Mbps
0 Mbps 0 Mbps
Max Achievable Speed
Download speedachieved during the test was - 32.54 Mbps
For your connection, the acceptable range of speeds is 12 Mbps-0 Mbps.
IP Profile for your line is - 76.63 Mbps
2. Upstream Test: -provides background information.
Upload Speed
16.67 Mbps
0 Mbps 20 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 16.67Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps
We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.
Please visit the FAQ if you are unable to understand the test results.
Notes:
The Download Speed is the average rate that was achieved during this test.
Notes:
Your line is configured to the maximum rate that it can support or at your chosen fixed rate, this is known as the line rate and would be viewed through your CPE software or in your router configuration.
Your IP profile is always less than the line rate and is normal on any network.
The Upstream Test rate figure quoted will always be smaller than the assured rate profile. This is because in order for the throughput to reach its destination, it requires an overhead which explains the difference between the two.
Notes:
If your download speed lies in this range then your connection seems to be working fine.
Notes:
The Download Speed is the average rate that was achieved during this test.
Notes:
Your line is configured to the maximum rate that it can support or at your chosen fixed rate, this is known as the line rate and would be viewed through your CPE software or in your router configuration.
Your IP profile is always less than the line rate and is normal on any network.
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IP Profile for your line is - 76.63 Mbps indicates you are connected at over 79Mbps, but a fraction short of the full 80Mbps.
Have you checked your Current line speed in your Member Centre? From the earlier posts I expect PN have checked that, but it's worth a look yourself.
Then, are you testing connected wired or wirelessly to your router? Those wild speed swings are wierd. If wireless, what is the wireless connection speed? (Shown in Status of the connection).
My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet Extra Fibre (FTTC). Sync ~ 54.0/14.9Mbps @ 600m. - BQM
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
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Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
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This all sounds a bit familiar (different ISP of course):
http://forums.thinkbroadband.com/fibre/t/4172503-how...
I'm not familiar with Plusnet packages but has the OP just been moved from 40/10 to 80/20? That's what I currently suspect caused my problem. If (big if perhaps) it's the same problem the OP should find that turning their router off for 20 minutes a few days later (seems to be half a week after my problem starts) will cure it. For a while at least.
Edited by Andrue (Sat 29-Dec-12 18:17:35)
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All I can find in my Member Centre to check my line speed is the BT wholesale link that you advised and Mybroadbandspeedtest.co.uk
I am testing wirelessly with my Router and Modem next to my PC
Here are the results of the Thinkbroadband tests
Date
Day
Downstream
Upstream
IP Address
Connection
29/12/12 17:41
Sat
30739 Kbps
7279 Kbps
91.125.66.233
Home DSL
Home DSL
29/12/12 16:28
Sat
28626 Kbps
7340 Kbps
91.125.66.233
Home DSL
29/12/12 14:33
Sat
15400 Kbps
6672 Kbps
91.125.66.233
29/12/12 10:01
Sat
12087 Kbps
7150 Kbps
87.114.21.195
29/12/12 08:26
Sat
18492 Kbps
7135 Kbps
87.114.21.195
Home DSL
28/12/12 23:53
Fri
18305 Kbps
7003 Kbps
87.114.21.195
Home DSL
28/12/12 20:59
Fri
26282 Kbps
6936 Kbps
87.114.21.195
28/12/12 20:49
Fri
4810 Kbps
6860 Kbps
87.114.21.195
28/12/12 15:20
Fri
14659 Kbps
7086 Kbps
87.114.21.195
Home DSL
28/12/12 14:44
Fri
26619 Kbps
7137 Kbps
87.114.21.195
Home DSL
28/12/12 13:47
Fri
4363 Kbps
7093 Kbps
87.114.21.195
Home DSL
28/12/12 13:42
Fri
7806 Kbps
7113 Kbps
87.114.21.195
Home DSL
28/12/12 12:35
Fri
35695 Kbps
7339 Kbps
87.112.158.224
28/12/12 09:26
Fri
36300 Kbps
7394 Kbps
87.112.158.224
Home DSL
27/12/12 23:14
Thu
36284 Kbps
7436 Kbps
91.125.215.242
Home DSL
21/12/12 08:04
Fri
36638 Kbps
7472 Kbps
46.208.120.208
Home DSL
04/12/12 08:15
Tue
35143 Kbps
7685 Kbps
87.113.96.116
Home DSL
28/11/12 14:20
Wed
34614 Kbps
7640 Kbps
87.113.96.116
Home DSL
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I am testing wirelessly with my Router and Modem next to my PC Ah. Bad idea. Unless you live in an isolated house in the middle of the countryside chances are there isn't enough wifi bandwidth available. All your neighbours will be competing with you. Try a wired connection - it's the only valid way to test throughput as it's the only way to get reliable throughput. Wifi is fine for convenience but if raw speed is what you want you have to go wired.
Also you should probably remove the IP address starting '91' from your post. It's a minor security risk.
Edited by Andrue (Sat 29-Dec-12 18:31:31)
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All I can find in my Member Centre to check my line speed is the BT wholesale link that you advised and Mybroadbandspeedtest.co.uk Member Centre >> left-hand menu >> Connection settings >> High speed broadband (in the centre panel). As in Telephone number:xxxxxxxxxxxx
Phone exchange:STEPPING HILL
Estimated line speed:51Mb (Accurate to within +/- 1Mbit) - Checked on 2012-12-21 14:20:57
Current line speed: 52.2 Mb
My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet Extra Fibre (FTTC). Sync ~ 54.0/14.9Mbps @ 600m. - BQM
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
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