Plusnet Fibre Unlimited Speed Problem

I migrated from BT Infinity to Plusnet Value Fibre in November for 2 reasons 1) To save money and 2) Local call centre rather than the problems associated with BT's India based call centres.
I found the BT service reliable and enjoyed uninterrupted speeds of 35+mbps D/L and 2+mbps U/L over the 18 months of usage.
On the changeover to Plusnet Value Fibre my D/L speed remained the same and U/L speed increased to 7+mbps, both these speeds were maintained throughout the first month of usage.
At the end of this first month I upgraded to Plusnet Fibre Unlimited and after receiving confirmation from Plusnet that my service had been upgraded to Plusnet Fibre Unlimited I was diappointed to find my D/l and U/L speeds remained unchanged.
I contacted Plusnet through the online question system and was told that everything looked fine at their end showing a D/L speed of 78mbps and to do all the usual equipment checks then report the problem again.
My set up has not changed whatsoever so I am certain their are no faults with my equipment. I then contacted Plusnet by telephone to report the problem,the advisor told me to switch off my router then switch it on again.
After the router rebooted and connected to the Internet she told me to give it 72 hours to stabilise. Since this reconnection the D/L speed has varied up and down between 4mbps and 26mbps nowhere near the estimated 66mbps.Has anyone else had a similar problem with Plusnet?

Please can you run the BT Performance Tester and copy/paste the full contents of the two results text boxes .

It won't let me cut or copy but the results are

Download Speed (mbps) 30.95

Upload Speed (mbps) 15.02

Ping Latency (ms) 20.75

I think you ran the quick and dirty. Sorry, I should have said we need the "Diagnostic" one - the left-hand button. That let's you copy and paste. (I doubt if it lets you "cut").

Sorry I needed to update java to enable the full tester








FAQ




1. Best Effort Test: -provides background information.

Download Speed
32.54 Mbps

0 Mbps 0 Mbps
Max Achievable Speed

Download speedachieved during the test was - 32.54 Mbps
For your connection, the acceptable range of speeds is 12 Mbps-0 Mbps.
IP Profile for your line is - 76.63 Mbps

2. Upstream Test: -provides background information.

Upload Speed
16.67 Mbps

0 Mbps 20 Mbps
Max Achievable Speed

Upload speed achieved during the test was - 16.67Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps


We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.



Please visit the FAQ if you are unable to understand the test results.






Notes:
The Download Speed is the average rate that was achieved during this test.

Notes:
Your line is configured to the maximum rate that it can support or at your chosen fixed rate, this is known as the line rate and would be viewed through your CPE software or in your router configuration.

Your IP profile is always less than the line rate and is normal on any network.

The Upstream Test rate figure quoted will always be smaller than the assured rate profile. This is because in order for the throughput to reach its destination, it requires an overhead which explains the difference between the two.


Notes:
If your download speed lies in this range then your connection seems to be working fine.

Notes:
The Download Speed is the average rate that was achieved during this test.

Notes:
Your line is configured to the maximum rate that it can support or at your chosen fixed rate, this is known as the line rate and would be viewed through your CPE software or in your router configuration.

Your IP profile is always less than the line rate and is normal on any network.

IP Profile for your line is - 76.63 Mbps

indicates you are connected at over 79Mbps, but a fraction short of the full 80Mbps.

Have you checked your Current line speed in your Member Centre? From the earlier posts I expect PN have checked that, but it's worth a look yourself.

Then, are you testing connected wired or wirelessly to your router? Those wild speed swings are wierd. If wireless, what is the wireless connection speed? (Shown in Status of the connection).

This all sounds a bit familiar (different ISP of course):

http://forums.thinkbroadband.com/fibre/t/4172503-how...

I'm not familiar with Plusnet packages but has the OP just been moved from 40/10 to 80/20? That's what I currently suspect caused my problem. If (big if perhaps) it's the same problem the OP should find that turning their router off for 20 minutes a few days later (seems to be half a week after my problem starts) will cure it. For a while at least.

Edited by Andrue (Sat 29-Dec-12 18:17:35)

All I can find in my Member Centre to check my line speed is the BT wholesale link that you advised and Mybroadbandspeedtest.co.uk

I am testing wirelessly with my Router and Modem next to my PC

Here are the results of the Thinkbroadband tests



Date

Day

Downstream

Upstream

IP Address

Connection











29/12/12 17:41

Sat

30739 Kbps

7279 Kbps

91.125.66.233

Home DSL






Home DSL





29/12/12 16:28

Sat

28626 Kbps

7340 Kbps

91.125.66.233

Home DSL






29/12/12 14:33

Sat

15400 Kbps

6672 Kbps

91.125.66.233







29/12/12 10:01

Sat

12087 Kbps

7150 Kbps

87.114.21.195







29/12/12 08:26

Sat

18492 Kbps

7135 Kbps

87.114.21.195

Home DSL





28/12/12 23:53

Fri

18305 Kbps

7003 Kbps

87.114.21.195

Home DSL





28/12/12 20:59

Fri

26282 Kbps

6936 Kbps

87.114.21.195







28/12/12 20:49

Fri

4810 Kbps

6860 Kbps

87.114.21.195







28/12/12 15:20

Fri

14659 Kbps

7086 Kbps

87.114.21.195

Home DSL





28/12/12 14:44

Fri

26619 Kbps

7137 Kbps

87.114.21.195

Home DSL





28/12/12 13:47

Fri

4363 Kbps

7093 Kbps

87.114.21.195

Home DSL





28/12/12 13:42

Fri

7806 Kbps

7113 Kbps

87.114.21.195

Home DSL





28/12/12 12:35

Fri

35695 Kbps

7339 Kbps

87.112.158.224







28/12/12 09:26

Fri

36300 Kbps

7394 Kbps

87.112.158.224

Home DSL





27/12/12 23:14

Thu

36284 Kbps

7436 Kbps

91.125.215.242

Home DSL





21/12/12 08:04

Fri

36638 Kbps

7472 Kbps

46.208.120.208

Home DSL





04/12/12 08:15

Tue

35143 Kbps

7685 Kbps

87.113.96.116

Home DSL





28/11/12 14:20

Wed

34614 Kbps

7640 Kbps

87.113.96.116

Home DSL

In reply to a post by lawty:

I am testing wirelessly with my Router and Modem next to my PC

Ah. Bad idea. Unless you live in an isolated house in the middle of the countryside chances are there isn't enough wifi bandwidth available. All your neighbours will be competing with you. Try a wired connection - it's the only valid way to test throughput as it's the only way to get reliable throughput. Wifi is fine for convenience but if raw speed is what you want you have to go wired.

Also you should probably remove the IP address starting '91' from your post. It's a minor security risk.

Edited by Andrue (Sat 29-Dec-12 18:31:31)

In reply to a post by lawty:

All I can find in my Member Centre to check my line speed is the BT wholesale link that you advised and Mybroadbandspeedtest.co.uk

Member Centre >> left-hand menu >> Connection settings >> High speed broadband (in the centre panel). As in

Telephone number:xxxxxxxxxxxx
Phone exchange:STEPPING HILL
Estimated line speed:51Mb (Accurate to within +/- 1Mbit) - Checked on 2012-12-21 14:20:57
Current line speed: 52.2 Mb