We went FTTC back in Sept 2012. Fine at first, 3 times the speed of ADSL2+, but subject to random disconnects.
Complained to ISP and went through the usual routine with a visit from Openreach to check things out. Nothing found.
Problem re-occurs and we have another visit. Nothing found but speed, when connected, is dropping off. I say when connected but that is 99% of the time, just random disconnects.
We have another visit and Openreach technician goes down the road for half an hour or so and comes back saying,"fixed a fault at the box???"
In the meantime Plusnet are running diagnostics. I'm not sure I can post the screen grabs here but the first shows on line no problems for 12 days then a disconnect at 13:00, then 17:00, then 18:30.
Next day disconnect at 15:45. Then OK for 3 days but off at 15:00. Then OK for one day but off at 13:00 back on and then off again at 16:00. Then OK for one day but off 5 times between 01:00 and 08:00. Next day off again at 01:00.
Now I can accept that something in the house is triggering these disconnects during the day, maybe? But in the early hours of the morning when we are well asleep, I assure you, and everything is turned off? Maybe power cuts, which would not be unusual in this rural area but they would cause the backup to cut in and the phone to reset. Neither happened.
I wonder if anybody has seen this pattern, or lack of pattern? We are on the Cranleigh exchange, about 700 metres from the cabinet and more than double that from the exchange.
I should emphasise that this is not a slag-off of the ISP, which is why I haven't mentioned their name. I think we are all mystified.