Openreach modem question

Just a small question about the Openreach modem supplied with FTTC connections. Is yours to keep after a set while, or say if cancelled after your fibre contract was up would you have to give it back?

Depends on the ISP. With BT Infinity, it's yours to keep.

Plusnet

Edited by Timalay (Sat 05-Jan-13 19:01:04)

In reply to a post by BatBoy:

Depends on the ISP. With BT Infinity, it's yours to keep.

That hasn't been my understanding- Infinity is sold by BT Retail and the modem is supplied by BT Openreach, whoever the ISP happens to be.

But my understanding could be wrong- do you have a link?

Edited by billford (Sat 05-Jan-13 17:15:00)

I asked Openreach and that was the answer I got. I had to ask because there was no other way of getting a definitive answer after I had searched and searched.

edited to clarify.

Edited by BatBoy (Sat 05-Jan-13 17:23:57)

Hmm, interesting... cheers.

When I asked about this when I was going to move house, BT told me to leave it installed (wall mounted) and they would install a new one at the new house, but I was told to take the HH3 which I don't use anyway.

The modem remains property of BT.

In reference to www.productsandservices.bt.com/consumerOrders/control/termsandcondi...:

The service we agree to give you includes:

1. a high-speed fibre broadband service. Your speed will be estimated at the time of placing the order and will be the fastest speed your line can support. For further information please go to www.bt.com/help/infinityspeed.
helpdesk services;
other applications and features as described at www.bt.com/infinity ; and
installation of network equipment required to enable you to use the service.


2. The equipment we agree to give you includes a:

BT Infinity Home Hub; and
Data Extension Kit (required only if there is no double power socket near your telephone master socket). If required, the engineer will ask for your agreement to install during his installation visit.

It does not include BT giving you a modem. They provide a service and equipment to enable you to use the service.


The Business Ts & Cs are more specific:

In reference to www2.bt.com/static/i/btretail/panretail/terms/pdfs/bt1130a.pdf:

1.4 For any equipment supplied under the Contract:
(a) risk passes and acceptance takes place at the time of delivery;
(b) title in equipment passes to the Customer on payment of the charges as detailed in the Charges Schedule at which point the equipment becomes Customer Equipment, however title in any equipment supplied without charge remains with BT as BT Equipment;

That is fairly specific and there will be a similar document on the residential side.

In reply to a post by lockyatlrg:

When I asked about this when I was going to move house, BT told me to leave it installed (wall mounted) and they would install a new one at the new house, but I was told to take the HH3 which I don't use anyway.

Mine isn't wall mounted. It's sitting under my router.

There's no such document on the BT Infinity Residential side. This is all there is

In reference to www.productsandservices.bt.com/products/broadband/getting-ready-for...:

Your new equipment

You'll need two pieces of equipment. You'll get your new BT Home Hub two days before your installation date and your engineer will bring your BT Infinity modem and install both for you.