The guy paid to do the job of answering queries, obviously. Everyone has an opinion, but that guy's job is to represent the company to customers.

Or the way I look at it, when I move into a house anything already in there gets binned.

In reply to a post by Ignitionnet:

Not really, that's the end of the Openreach access network as it says, doesn't mean that Openreach don't consider the active NTE their property. The document specifically states that any extension wiring is the customers' property so the access network has to end there for obvious reasons.

I'll update once I've heard back.

Just to be clear on demarcations, have a look at this booklet for Openreach Techs

http://www.openreach.co.uk/orpg/home/aboutus/equival...

In reply to a post by MHC:

The document which states: The first variant is an Openreach supplied and maintained VDSL2 modem. which suggests the OR retain ownership of the modem. If they do not own it, why would they want to have responsibility for maintenance?

I don't have an opinion about who owns the modem.

However, I think your logic is faulty. If I went to the local garage and bought a car from them, it would be garage supplied and maintained. I'm pretty sure the car would still be my property.

Once you have bought the car the garage does not have an obligation to maintain it (warranty excepted). Each time you go back you specifically ask them to undertake maintenance and you are charged.

If you lease or rent a car - you do not own it. But the garage/supplier will maintain it at their cost

With the Modem, OR will maintain it at their cost.

In this instance it seems he was misinformed.

Carl,

Yes – you are right - we own the Active NTE and will replace it if it goes faulty. If it is damaged then we would charge the EU/CP.

Edited by Ignitionnet (Mon 07-Jan-13 17:20:23)

Oh, well that proves it then... except I was told the opposite

If I bought a car with a monthly fee for ongoing maintenance (which is more or less what fttc is: the electricity costs roughly nothing) it would be fixed for free and still my property.

All depends on the terms of the contract you signed. I presume people do read lease agreements when spending money on a car. Some are such that if you default in the first half of the lease they take the car back and you lose everything.

Also cars have a lot more legal paperwork associated with them e.g. the V5 alongside the lease/hp/loan agreement.

I've only bought cars outright. Never used HP or lease.