When I had a line fault which brought my speeds down from 80Mbps to 30Mbps I had lots of disconnections as line management kicked in.
When the line was fixed the modem was changing sync sometimes 3 times a day. This kind of behaviour continued for around a week when it settled back at a full 80Mbps down. Now no further drop outs.
In the past I have had sky investigating just one or two drop outs per day.
It should be stable though. Mine doesn't drop out at all now the line fault's resolved.
I would definitely get them onto this. I had a fault Sky Hub initially which dropped the connection even when the modem wasn't dropping out.
Do you often see the "oops your connection has dropped ?" It looks just like this.
Edited by ukhardy07 (Thu 24-Jan-13 04:35:57)