BT home Infinity at a work address?

I'm a small business and have been at my work address (we rent office space) for almost 6 years. We've had a single BT phone line in that time. It's a business account line. We have FTTC via a third party supplier (fast.co.uk) who don't discriminate between home and business customers. I would like to explore the possibility of switching to BT Infinity but it looks like their home packages are much more attractive than their business ones. I don't need a fixed IP address or the 'extra' support provided for business customers. But will BT play ball? Has anyone else here any experience regarding ordering home products for business addresses?

The terms & conditions for BT Infinity say...

You must not use the service for any commercial or business purpose whatsoever unless we have given you permission to do so. If we find that you are using the service in for business or commercial purposes we reserve the right to limit or terminate the service immediately.

Yarwell,

Do you know if that applies to 'home working' as well? I would imagine a lot of people work from home at least some of the time. Does that mean they can't use a Home Infinity package? Or do BT not consider that a 'commercial or business purpose'?

Thanks for any insight!

that would be one for a Court to decide I guess. "any commercial or business purpose whatsoever" is a fairly robust expression but in the end it's down to interpretation.

I doubt anyone would get hassle for homeworking, but hosting the UK equivalent of megaupload on Infinity may not be acceptable. Running a business from home, or from an office using a residential connection, is the sort of thing it's aimed at, not an employee working from home. But that's just my opinion.

The only caveat is if you are using a residential service for home working is the potential downtime if there is a problem. With a business service it's usually up to a 4 hour response but for residential services it's up to 72 hours depending on the ISP.

Hmmm.... I'm currently with TTB and recently had a problem that caused me to lose my ADSL connection for hours at a time. It took them over a month to sort this out despite me telling them that the problem must be in the exchange right from the beginning. I didn't even get any compensation. I don't really know what I am getting for my 'business' line

"Stuffed"?

In reply to a post by RobertoS:

"Stuffed"?

Like a turkey - LOL! It was a long shot I suppose. But BT ought to be aware that there are quite a few small businesses like us who baulk at their business tariffs.

As always it is read the contract and find out if the business service is really just the consumer service with invoicing or carries a meaningful SLA or at least automatic compensation for downtime.

In reply to a post by yarwell:

that would be one for a Court to decide I guess. "any commercial or business purpose whatsoever" is a fairly robust expression but in the end it's down to interpretation.

I doubt anyone would get hassle for homeworking, but hosting the UK equivalent of megaupload on Infinity may not be acceptable. Running a business from home, or from an office using a residential connection, is the sort of thing it's aimed at, not an employee working from home. But that's just my opinion.

The general rule run by here is that if it's your place of work, as in there's no business premise where you would be nominally based, it's commercial or business purposes.