When looking to upgrade from copper to FTTC for my broadband connection I noted that the provider I had selected indicated "download speeds of upto 40Mbps with upload speeds of upto 2Mbps" for home broadband
I then used the same providers speed checker and this indicated an expected speed od 28.9Mbps down and 5.7Mbps up.
When the installation was completed I checked with speedtest.net and found that the actual speed was around 20.65 Mbps down and 1.7Mbps up. the latency shown on speedtest was around 13 and 14 milliseconds.
This has since dropped to around 15Mbps down and 1.7 up with a latency normally around 22 milliseconds.
Sync speed shown on my providers control panel was originally 21438 and has now dropped to 15728.
I have complained about the current speed but they tell me that it is within reasonable limits.
Do you think it is reasonable, or are they trying to get out of providing the service they advertise? The speed test they provide is still showing that 28.9Mbps down and 5.7 up is possible.