I wonder if there's any way of forcing BT to divulge the number of appointments broken by their staff.
Quite franklly I'm surprised that ISPs haven't started putting penalty clauses in their OR contracts for noshows, given that OR will more than happily bill ISPs if the endusers aren't there when they're supposed to be - small claims have repeatedly upheld consumer rights to claim loss of leave or paying work, etc when this occurs.
Andrew: how about a forum to allow collation of stats on this issue?
Do you want to stop spam, or do you just want to stop receiving it?