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Standard User HiPing
(learned) Fri 08-Mar-13 19:01:23
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Re: Fibre to fibre


[re: MrSaffron] [link to this post]
 
Just got off the phone with Plusnet. They said there is a problem (going on two weeks), trying to get people over from any Fibre LLU service. BT are aware of this and admit there is a "bug" which is causing the "incompatible product" info to show up.
Plusnet said that BT are working on a fix but dont know a timescale for completion.
If this is the case, surely this must be happening all over the network, regardless of provider.

Never rains but it pours.

Edited by HiPing (Fri 08-Mar-13 19:11:19)

Standard User simon194
(committed) Fri 08-Mar-13 21:28:33
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Re: Fibre to fibre


[re: HiPing] [link to this post]
 
I've found the best way to switch ISP's when LLU is involved is to have a new line installed. Costs a bit more but you have backup in case anything goes wrong.
Standard User HiPing
(learned) Fri 08-Mar-13 21:39:12
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Re: Fibre to fibre


[re: simon194] [link to this post]
 
If I had the spare cash I would.


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Standard User HiPing
(learned) Fri 08-Mar-13 21:57:03
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Re: Fibre to fibre *DELETED*


[re: MrSaffron] [link to this post]
 
Post deleted by HiPing
Standard User HiPing
(learned) Fri 08-Mar-13 22:00:34
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Re: Fibre to fibre


[re: HiPing] [link to this post]
 
Well here is the info from the Plusnet Support horses mouth:

We are currently having difficulties transferring customers across to us when their line in in the LLU network and the customer currently has fibre services.

I advised that we and our suppliers are aware of this issue are we are working with our suppliers for a resolution.

I advised that I cannot provide you any set time scales as to when this issue will be rectified. You may wish to cancel because of this and I provided the number for our customer options team and the opening times.

We appreciate your patience throughout this process. Once we have any updates we shall be in contact to advise


It would be interesting to know how many TB users who are in the same situation whoever the provider.
Standard User Chrysalis
(legend) Sat 09-Mar-13 05:44:06
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Re: Fibre to fibre


[re: HiPing] [link to this post]
 
I agree with mrsaffron.

It may well be the case either plusnet or BT systems have script errors that block the order progressing.

But there is the likelyhood of a manual overide process that will be possible which I assume could be done if plusnet manually escalated it within BTw, I be surprised if someone like aaisp got stopped by this.

BT Infinity 2 Since Dec 2012 - Estimate 65.9/20 - Attainable peak 110/36 - Current Sync 71/20
Standard User yarwell
(sensei) Sat 09-Mar-13 12:09:05
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Re: Fibre to fibre


[re: Chrysalis] [link to this post]
 
i did post a link to an Openreach process update on this, it requires a few orders to be placed in a particular order and then linked together within a time period of the first one being placed.

It was something like :-

LLU MPF return to donor
FTTC cease
Sim provide WLR and FTTC

from memory, and it was scattered with permutations of 1,2 or 3 CPs.

--

Phil

MaxDSL - goes as fast as it can and doesn't read the line checker first.

MaxDSL diagnostics
Standard User simon194
(committed) Sat 09-Mar-13 21:58:47
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Re: Fibre to fibre


[re: HiPing] [link to this post]
 
If you went with BT I think a new line is still free.
Standard User RobertoS
(sensei) Sun 10-Mar-13 22:15:06
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Re: Fibre to fibre


[re: HiPing] [link to this post]
 
In reply to a post by HiPing:
Well here is the info from the Plusnet Support horses mouth: ....
All very odd. See this thread, with three successful transfers.

My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 541/15.2Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Standard User HiPing
(learned) Sun 10-Mar-13 23:34:38
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Re: Fibre to fibre


[re: RobertoS] [link to this post]
 
Looking at that thread, I don't see any mention of them moving from a Sky Fibre product, just Sky LLU, which I may wrongly assume to be plain old ADSL2/2+. If indeed they are moving from Fibre, yes indeed, all very odd.

Edited by HiPing (Mon 11-Mar-13 09:47:26)

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