Just got off the phone with Plusnet. They said there is a problem (going on two weeks), trying to get people over from any Fibre LLU service. BT are aware of this and admit there is a "bug" which is causing the "incompatible product" info to show up.
Plusnet said that BT are working on a fix but dont know a timescale for completion.
If this is the case, surely this must be happening all over the network, regardless of provider.
Never rains but it pours.
Edited by HiPing (Fri 08-Mar-13 19:11:19)