agreed, they need to do better than the "best efforts" policy in place now.
My opinion is either day 1 sync needs to be guarantueed for contract duration, or estimated speed should be. I would also agree with the idea of a mean average been used.
No chance of this tho as openreach will be well aware of huge variances on cable diameter, type, twists per inch, quality etc.
My line continues to decline, for large parts of the day now I hover around 68 attainable. The occasional respites where it shoots up to nearly 90mbit are very rare, that one I posted earlier was the first one after the previous one about 2 weeks ago.
Last time my attainable went up by a fair bit I went to the cabinet and a engineer was there telling me he had disconnected a line following 3 complaints, I was the 4th, yet he refused to keep it disconnected or move that user to a less obstructive pair. I asked him if he had checked joints etc. he said policy is to check end user's modem, cabinet and if nothing found then thats it. After that point he sent me on my way refusing to say anything else.
My install engineer continues to tell me I have it good and apparently some guy who started off with a 14mbit sync now has no service, due to crosstalk wiping it all out, and another who started around 40 is now getting under 20mbit.
BT Infinity 2 Since Dec 2012 - Estimate 65.9/20 - Attainable peak 110/36 - Current Sync 71/20
Edited by Chrysalis (Thu 14-Mar-13 08:58:10)