has anyone changed from one fibre provider to another?
(there are no contract issues blocking it)
the reason I ask is I am trying to change from Sky Fibre to PlusNet Fibre but not getting anywhere, this has been going on since 6th March and nothing is happening, I received the message below from a PlusNet Representative today...
let me know your thoughts on how I might get things moving..
Unfortunately this is a major problem with our suppliers that's affecting all ISPs. Basically the ordering system doesn't work as far as migrating existing fibre services from MPF providers like sky goes, and the actual code needs to be rewritten.
Our suppliers do have this in hand though we're not sure when the fix will be rolled and applied. At present though while it's ongoing there's only two ways round it, neither of which are ideal.
1) Cancel the existing service and then have us place an order for a new fibre install
2) Get a new line installed with fibre
Really sorry about that, we are chasing the problem (as are other ISPs) but at present that's where we are.
Hope that explains, though I understand it's not a good message.
Thanks for reading and I will look forward to the replies