Stats needed/how to obtain for assistance?

Hi all,

I have concerns about the quality / reliability of my FTTC connection

How do I go about obtaining the stats you require to assess if I actually have a problem or it's all in my head?

Thanks for your time

for starters you could tell us what the BT speed test says is going on, including the additional diagnostics. http://speedtest.btwholesale.com/

If you have a static IP the Broadband quality monitor may help.

Let's see where that gets us. Tell us how far away the cabinet is and what symptoms you're seeing. Who's your ISP

Is your Openreach modem a Huawei HG612 or an ECI model?

Hi,

very sorry for the delay in responding

Latest speed test with diags from BTW:

http://i47.photobucket.com/albums/f174/ncf355/Fibre/...

That answers one of yarwell's questions, but not mine nor which ISP it is . Mine was to do with getting line stats.

That's a pretty poor speed test result though. Was it wired or wireless to the router, and was nothing else using the connection at the time?

Edited by RobertoS (Fri 10-May-13 21:43:32)

Hi Robertos,

That was a wired connection with nothing else running (turned off wireless on the router)

It's Plusnet, Openreach modem is the HG612

Thanks

I've now setup BQM on my I.P

In reply to a post by ncf355:

That was a wired connection with nothing else running (turned off wireless on the router)

It's Plusnet, Openreach modem is the HG612

The HG612 can be unlocked & freely downloadable monitoring programs set up to take snapshot or every minute 24/7 connection data & graph it in a human understandable manner.

It may be advisable to obtain a cheap spare HG612 via ebay for unlocking purposes & thus retaining your existing HG612 in 'as supplied' condition.

Plusnet operate their own throughput profile a.k.a. 'Current Line Speed'.
This is supposed to update to be just below BT's IP Profile each time the connection resyncs.

However, it can occasionally lag by a day or so.
In which case, you can end up with a reasonable sync speed & IP Profile, but Plusnet is still restricting throughput based on when sync speed was lower.

Additionally, if your connection regularly resyncs 'on the fly' (indicating some sort of 'fault'), it often happens too quickly for BT's & Plusnet's systems to notice & the PPP session is maintained.
As a new PPP session is required to update BT's IP Profile, again, you may end up with a reasonably high sync speed restricted by a previous IP Profile & Plusnet Current Line Speed.

Disconnecting/reconnecting via the ROUTER (not the HG612 modem) forces a new PPP session that updates IP Profile without the risk of DLM seeing it as an unstable connection.


Unlocking details can be found here:-

Unlocking & Monitoring Details

along with a link to the Windows monitoring programs download site:-

HG612 Modem Stats 1.0



Do you know your distance from the cabinet as that has a bearing on sync speeds/stability.

Edited by deleted (Sat 11-May-13 07:50:30)

Hi,

Thanks for the info

Engineers estimate was 1150m, which I appreciate is quite high!

In reply to a post by ncf355:

I've now setup BQM on my I.P

Did you get a static IP address first? (One-off £5 from Plusnet). It's a pain for you; thinkbroadband; and later users if you didn't, as you lose the BQM when you reconnect because your IP address changes. tbb continue pinging it and later some other user wonders what is going on.

I assume you also enabled pings on your router? We could do with a link to the "ongoing" BQM, like the one in my sig. (That's the best place to put it).