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Standard User Dinnerty
(newbie) Fri 17-May-13 17:20:47
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30.9Mb estimated, worth going for bt infinity 2?


[link to this post]
 
Hey all

bt infinty estimate

30.9Mb download / 5.9 mb upload on bt infinity 1

Is it worth going for bt infinity 2 (up to 76mb), if I choose that would my download speed increase more?.

Anyone else upgraded to bt infinty 2 with a similar estimate and had a speed increase?.
Standard User StephenTodd
(experienced) Fri 17-May-13 17:23:32
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Re: 30.9Mb estimated, worth going for bt infinity 2?


[re: Dinnerty] [link to this post]
 
People often get a little more than their estimate to start with.
You might just get over the 40Mbps with Infinity 2 on that estimate, but only by a very small amount.
If you start with Infinity 1 and it looks as if you are right at the top of its speed range, you can recontract then.

--
Moved (with trepidation turned relief) to BT Infinity 2 for upload speed. Happy BE user for several years.
Standard User Dinnerty
(newbie) Fri 17-May-13 17:28:23
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Re: 30.9Mb estimated, worth going for bt infinity 2?


[re: StephenTodd] [link to this post]
 
Cheers, yeah that make sense. Will look into bt infinity 1 for now then


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Standard User MHC
(sensei) Fri 17-May-13 17:51:58
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Re: 30.9Mb estimated, worth going for bt infinity 2?


[re: Dinnerty] [link to this post]
 
If you go for a 40/2 or 40/10 product to start and then get an unlocked HG612 modem you will be able to see what you Max Attainable rate is. Then, if is well above 40 you could decide to move to 80/10 or 80/20.

With BT if you select a product and use it for a couple of week before deciding to upgrade you can do so easily as your old contract will be cancelled and a new one started from that date - there will be no penalty.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

M H C


taurus excreta cerebrum vincit
Standard User Dinnerty
(newbie) Fri 17-May-13 18:08:04
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Re: 30.9Mb estimated, worth going for bt infinity 2?


[re: MHC] [link to this post]
 
Cheers, tempted to just order infinity 2 (seems people getting higher than anticipated and it's only a £3 price difference between infinity 1 per month) and see how it goes.

Whats the process of MAC codes when migrating to BT infinity from Be unlimited LLU?, hearing loads of stuff saying a MAC is required and some say it's not required?
Standard User StephenTodd
(experienced) Fri 17-May-13 20:23:41
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Re: 30.9Mb estimated, worth going for bt infinity 2?


[re: Dinnerty] [link to this post]
 
Get the Mac from BE just in case: I'm pretty sure BT ignored mine though.

Make sure you explicitly cancel from BE as well as getting the Mac; getting a Mac and using it is not equivalent to cancelling.

You might want a quite bit of overlap between ending BE and starting Infinity in case the Infinity install gets mucked up; fairly rare but not nearly as rare as it should be.

If you have your phone with BE it is a little more complicated: double-check the details. BT contracts seem to get very confused when it involves change of phone and change to Infinity at the same time; they often lose the change to Infinity bit and you end up with a spell of BT ADSL.

Make sure BE don't charge a cancellation fee at the end even though they shouldn't. You will see lots of cases where they do (including mine) in this forum and BE forum. They are very good at apologizing and giving you your money back, but ....

Check for good special offers of Sainsbury voucher and/or cashback; often extra reason to choose Infinity 2

--
Moved (with trepidation turned relief) to BT Infinity 2 for upload speed. Happy BE user for several years.
Standard User ryant704
(member) Fri 17-May-13 20:42:25
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Re: 30.9Mb estimated, worth going for bt infinity 2?


[re: StephenTodd] [link to this post]
 
I believe a MAC Code isn't required when swapping from a LLU provider to BTW but the easiest thing would be to get the Mac code off BE anyway.
Standard User Dinnerty
(newbie) Fri 17-May-13 23:30:13
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Re: 30.9Mb estimated, worth going for bt infinity 2?


[re: StephenTodd] [link to this post]
 
That's interesting, so theoretically you could have BE unlimited and BT infinity?, will get my MAC from BE on Monday, (closed all weekend).

Once ordered, how long does it usually take for the BT engineer to come out and install it?. Can they come out on weekends?. Think I might order infinity tomorrow laugh

It's funny you said that StephenTodd, went on BE forums earlier and seen many threads about the cancellation fee!
Standard User StephenTodd
(experienced) Sat 18-May-13 08:09:19
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Re: 30.9Mb estimated, worth going for bt infinity 2?


[re: Dinnerty] [link to this post]
 
You can't have BE and Infinity at the same time.

But sometimes you order Infinity and get an install date; but the installer doesn't turn up. (See lots on the BT forums)
They then reschedule, often for a couple of weeks later or more.
If you have arranged for your BE contract to end exactly on the Infinity install date, you can end up with no broadband for a while.
You might be able to arrange BT ADSL pretty sharpish in that case; but with complications because the BE LLU might mean work at the exchange to arrange that.
Also, BE are apparently helpful about short extensions to end of contract, but there can be details (line cease or ???) which can mean they can't help even if they want to.
Luckily, this sort of problem is fairly rare, but as I said, not as rare as it should be ....

I think my Infinity install was around 3 weeks after order: I can't remember now.
They do sometimes install at weekends; I don't know how difficult it is to get a weekend appointment, and whether it might mean a longer wait.

--
Moved (with trepidation turned relief) to BT Infinity 2 for upload speed. Happy BE user for several years.
Standard User Chrysalis
(legend) Sat 18-May-13 11:45:58
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Re: 30.9Mb estimated, worth going for bt infinity 2?


[re: StephenTodd] [link to this post]
 
I would suggest to the OP dont tell BE cancel, as they then cease the line which can cause issues. I would only cancel after new service is live.

BT Infinity 2 Since Dec 2012
Standard User StephenTodd
(experienced) Sat 18-May-13 11:52:12
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Re: 30.9Mb estimated, worth going for bt infinity 2?


[re: Chrysalis] [link to this post]
 
I would suggest to the OP dont tell BE cancel That should reduce the risk of being without broadband if there were problems.

Isn't there a risk that will create a 'forced cancellation' which would mean that BE was within its rights to make the cancellation charge. (The charge they so often make anyway and then admit they were wrong.) It would certainly increase the cost to the OP because of maximum overlap period where he has paying for both.

--
Moved (with trepidation turned relief) to BT Infinity 2 for upload speed. Happy BE user for several years.
Standard User Chrysalis
(legend) Sat 18-May-13 11:58:27
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Re: 30.9Mb estimated, worth going for bt infinity 2?


[re: StephenTodd] [link to this post]
 
charge better then the hassle I seen on the plusnet forum, someone now has no internet and lost their phone number.

To me its simple, never ever ever cancel old isp until new one is online. If you pay extra month subs or whatever during that period so be it.

BT Infinity 2 Since Dec 2012
Standard User BatBoy
(legend) Sat 18-May-13 12:07:46
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Re: 30.9Mb estimated, worth going for bt infinity 2?


[re: Chrysalis] [link to this post]
 
What seems to have happened is that the poster got a MAC without agreeing a cancellation date so that when the MAC was used, this initiated the Express cancellation.


__________________________________________________________________________The back pedalling starts here__________________
Standard User Dinnerty
(newbie) Sat 18-May-13 12:17:15
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Re: 30.9Mb estimated, worth going for bt infinity 2?


[re: StephenTodd] [link to this post]
 
In reply to a post by StephenTodd:
You can't have BE and Infinity at the same time.

But sometimes you order Infinity and get an install date; but the installer doesn't turn up. (See lots on the BT forums)
They then reschedule, often for a couple of weeks later or more.
If you have arranged for your BE contract to end exactly on the Infinity install date, you can end up with no broadband for a while.
You might be able to arrange BT ADSL pretty sharpish in that case; but with complications because the BE LLU might mean work at the exchange to arrange that.
Also, BE are apparently helpful about short extensions to end of contract, but there can be details (line cease or ???) which can mean they can't help even if they want to.
Luckily, this sort of problem is fairly rare, but as I said, not as rare as it should be ....

I think my Infinity install was around 3 weeks after order: I can't remember now.
They do sometimes install at weekends; I don't know how difficult it is to get a weekend appointment, and whether it might mean a longer wait.


Cheers everyone, espically you StephenTodd, been very helpful indeed
Standard User RobertoS
(sensei) Sat 18-May-13 14:44:24
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Re: 30.9Mb estimated, worth going for bt infinity 2?


[re: Chrysalis] [link to this post]
 
In reply to a post by Chrysalis:
I would suggest to the OP dont tell BE cancel, as they then cease the line which can cause issues. I would only cancel after new service is live.
This cannot happen if the line rental is not with Be. So far as I now we don't know about the OP's.

My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 54.2/15.2Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Standard User XRaySpeX
(eat-sleep-adslguide) Sat 18-May-13 16:38:01
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Re: 30.9Mb estimated, worth going for bt infinity 2?


[re: ryant704] [link to this post]
 
In reply to a post by ryant704:
I believe a MAC Code isn't required when swapping from a LLU provider to BTW.
A MAC is always required, to be requested from old ISP and then presented to new ISP, if you want to avoid hassle and charges when you migrate any BB, ADSL or Fibre, which is hosted over a BTw WLR phone line.

Be is a Partial LLU ISP so the line is WLR, whether OP has rental with Be or someone else.

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC - BQM
Administrator MrSaffron
(staff) Sat 18-May-13 16:53:07
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Re: 30.9Mb estimated, worth going for bt infinity 2?


[re: XRaySpeX] [link to this post]
 
And to add with Full LLU providers (the majority of TalkTalk and Sky customers (and some Tesco ones)) there is no need for a MAC, and one cannot be generated.

Andrew Ferguson, [email protected]
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User XRaySpeX
(eat-sleep-adslguide) Sat 18-May-13 17:01:47
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Re: 30.9Mb estimated, worth going for bt infinity 2?


[re: MrSaffron] [link to this post]
 
And to add when migrating to Full LLU providers a MAC can't be accepted just as when migrating from Full LLU providers a MAC can't be generated.

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC - BQM
Standard User Chrysalis
(legend) Sat 18-May-13 17:05:29
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Re: 30.9Mb estimated, worth going for bt infinity 2?


[re: RobertoS] [link to this post]
 
BE can still cease broadband, cancelling before new service is live is too big a risk as far as I am concerned.

BT Infinity 2 Since Dec 2012
Standard User RobertoS
(sensei) Sat 18-May-13 17:14:46
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Re: 30.9Mb estimated, worth going for bt infinity 2?


[re: Chrysalis] [link to this post]
 
I agree there is that risk, though not many people would want to pay a full month after migration. That wasn't what you said though.

My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 54.2/15.2Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Standard User timl
(member) Sat 18-May-13 17:44:39
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Re: 30.9Mb estimated, worth going for bt infinity 2?


[re: RobertoS] [link to this post]
 
I'm a former BE customer who had their phone line with them before migrating to Plusnet last year.

I micro-managed my migration and kept in almost weekly communication with both the loosing and gaining ISP.

I was very upfront on what I wanted. I asked for 30 days cancellation and agreed a termination date with BE. When that the migration failed (3 weeks late) I rang up BE and asked for a later termination date. And it all worked out fine. But I paid for about 45 days service instead of 30.

It'd be nice if migration was as straightforward as ISP blurb would have us believe.

Plusnet unlimited FTTC
Standard User Dinnerty
(newbie) Sat 18-May-13 18:54:57
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Re: 30.9Mb estimated, worth going for bt infinity 2?


[re: timl] [link to this post]
 
I can confirm that only my internet is with BE unlimited, not my landline (This is with BT)
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