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Standard User majika2007
(regular) Wed 22-May-13 21:31:35
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BTW Diag. IP Profile slower than PN my current profile


[link to this post]
 
RE: IP Profile for new PN connection is different from BT Wholesale diagnostics

Download speed achieved during the test was - 37.38 Mbps
For your connection, the acceptable range of speeds is 16 Mbps-73.15 Mbps .
Additional Information:
IP Profile for your line is - 73.15 Mbps

OK so whats the crack ?

Am I being ripped off or what?
Are my speeds being capped?
How can I hack the ECI modem so I can take a look myself at what's going on?

Cheers

Plusnet Waiting for FTTC - My Router has arrived today ! smile
Standard User R0NSKI
(experienced) Wed 22-May-13 22:06:01
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Re: BTW Diag. IP Profile slower than PN my current profile


[re: majika2007] [link to this post]
 
Easiest way is to get an HG612 off ebay, that can be unlocked by just updating the firmware. ECI needs opening up, and doing the hard way and the results are no where near as good.

Are you carrying out speed tests by a wired connection or via wireless?

Standard User RobertoS
(sensei) Wed 22-May-13 22:32:09
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Re: BTW Diag. IP Profile slower than PN my current profile


[re: majika2007] [link to this post]
 
You haven't shown us the Plusnet copy of the IP Profile, so we'll just have to take your word for it. It's held in your account details under High Speed Broadband - and is labelled Current line speed.

What was your upload speed?

The problem is likely to be that you have erroneously been placed on a 40/2 or 40/10 product. A quick phone call to support should get it fixed within minutes.

My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 54.2/15.2Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.


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Standard User majika2007
(regular) Thu 23-May-13 00:57:20
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Re: BTW Diag. IP Profile slower than PN my current profile


[re: R0NSKI] [link to this post]
 
In reply to a post by R0NSKI:
Are you carrying out speed tests by a wired connection or via wireless?


I am connecting at the moment directly into my BTO modem via PPPoE Connection (Ethernet) Directly into my server - This is a temp. measure until a replacement router is sent out as the original PN Router which was sent out was RMA and new one is being sent out to me ASAP.

In reply to a post by RobertoS:
You haven't shown us the Plusnet copy of the IP Profile, so we'll just have to take your word for it. It's held in your account details under High Speed Broadband - and is labelled Current line speed.


High-speed Broadband

Postcode:
Phone exchange:
LLANELLI
Estimated line speed:
32Mb (Accurate to within +/- 1Mbit) - Checked on 2013-05-07 20:54:16
Current line speed:
37 Mb <--- This is half of what is reported in the BTW diagnostic checker results.

[EDIT]

See screen grabs (Proof):

As captured from BT Wholesale Diagnostics tests results:
BTW IP Profile Results

As presented under PN Account IP Profile Results:
PlusNet IP Profile

Plusnet Waiting for FTTC - My Router has arrived today ! smile

Edited by majika2007 (Thu 23-May-13 01:20:14)

Standard User majika2007
(regular) Thu 23-May-13 01:47:57
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Re: BTW Diag. IP Profile slower than PN my current profile


[re: RobertoS] [link to this post]
 
Sound advise there RobertoS,

I Just spoke to PN BB support team and queried my concerns about the discrepancy between the PN IP Profile and the BT Wholesale Diagnostics IP profiles results and a nice guy on the phone said obviously someone has put you onto the incorrect profile and we will get the profile revised within the next 24 hours (approx)

He also stated that as he didn't have the correct authorization to do change to another profile himself at that time, which at 1:30 GMT time is quite understandable.So instead he said he will send a ticket off to the provisioning dept. now to get this matter escalated.

I just like to get what I pay for and if something this blatant has occurred it kind of makes me a bit annoyed. Just think of all the other poor PN (and other ISP) customers who haven't got a clue about this kind of thing. They must be saving a mint by automatically under-setting their customers profiles.

But I guess in a world of "free markets" where profits prevail and end of quarter bottom lines is what it all boils down to what can one expect.

This is probably one of many tactics used in order to stay competitive I guess. Can't blame them really..

Lets just see how things go. But so far I'm overall impressed with Plusnet support service and response times.

Keep you posted smile

Plusnet Awaiting a new router PN Also PN IP Profile Half
Standard User yarwell
(sensei) Thu 23-May-13 08:19:09
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Re: BTW Diag. IP Profile slower than PN my current profile


[re: majika2007] [link to this post]
 
in your profile it says Connection FTTC 40/20

is that what you thought you were buying ?

Seems like Wholesale and Plusnet have different views of what product you're on.

--

Phil

MaxDSL - goes as fast as it can and doesn't read the line checker first.

MaxDSL diagnostics
Standard User WWWombat
(fountain of knowledge) Thu 23-May-13 09:34:56
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Re: BTW Diag. IP Profile slower than PN my current profile


[re: majika2007] [link to this post]
 
In reply to a post by majika2007:
Sound advise there RobertoS,

I think he was advising that PN may have ordered the 40/10 product for you, rather than having the wrong value stored in their database.

But if that were true, your sync speed wouldn't be in the 70's and the IP Profile in a BT speedtest wouldn't be in the 70's. They'd both be around 40 or just below.

But it was indeed sound advice to get in touch with the support guys by phone.

In reply to a post by majika2007:
They must be saving a mint by automatically under-setting their customers profiles.

The profile value kept by Plusnet isn't a value set by them once and kept forever.

It is meant to be dynamically updated based on the actual speed of your line, reported by BT, using BT's automatic updates. That value is normally updated when your router connects through your modem or (like you are currently doing) your PC connects direct to the modem.

Plusnet have to put some initial value there, so that things keep working even if BT never send an update. Normally, they'd put a value of, I think, 77.4Mbps there.

If it has gone wrong, it is because PN put the wrong initial value in there, which will get updated later, or BT has sent the wrong value.

The bottom line is that it should change automatically for you.

So - if you aren't yet sorted out, you could try disconnecting your PC, waiting a minute, then reconnecting.

If that doesn't do it, you can disconnect the PC and power down the modem. Wait a minute, power up the modem, wait a minute, connect the PC (Only power down the modem once, so we don't trip DLM).

Or, of course, wait for PN's support team.
Standard User R0NSKI
(experienced) Thu 23-May-13 10:22:57
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Re: BTW Diag. IP Profile slower than PN my current profile


[re: WWWombat] [link to this post]
 
I tried resetting my PN profile the other week, by first rebooting the router, and then turning the router off for a while. Neither caused the profile to be reset, had to post on the forum and it was sorted quickly.

Standard User majika2007
(regular) Thu 23-May-13 11:40:46
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Re: BTW Diag. IP Profile slower than PN my current profile


[re: R0NSKI] [link to this post]
 
R0NSKI - Sound advise will head over to PN forums to introduce myself and see what's up.
WWWombat - I thought DLM is already running on my line for the first couple of days anyway?

However, I think I know what you mean not to produce an unforced error from the DLM side of things as to not kick in to slow me down..

I can see a support ticket has been raised under my account regarding this matter now it seems i'm just waiting for it to be answered: tick-tick-tick !...

Cheers guys smile

Plusnet Awaiting a new router PN Also PN IP Profile Half
Standard User RobertoS
(sensei) Thu 23-May-13 14:03:31
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Re: BTW Diag. IP Profile slower than PN my current profile


[re: majika2007] [link to this post]
 
Ooops!

WWWombat is right, you are clearly on the 80/20 product. It's just that Plusnet line speed that has been set wrong somehow.

My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 54.2/15.2Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Standard User majika2007
(regular) Thu 23-May-13 14:38:40
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Re: BTW Diag. IP Profile slower than PN my current profile


[re: RobertoS] [link to this post]
 
update:

I posted a new thread on the PN members forum to outline the above situation.

I have checked if the actual support ticket raised regarding this issue has changed status - Nothing there yet.

Considering that its nearly been 14hrs since my initial support concern shall I attempt to power down my connection to see if I can force a change in my IP profile without triggering DLM (as WWWombat suggested)

Or just hang tight a little longer.. ?

Plusnet Awaiting a new router PN Also PN IP Profile Half
Standard User ryant704
(member) Thu 23-May-13 16:18:22
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Re: BTW Diag. IP Profile slower than PN my current profile


[re: majika2007] [link to this post]
 
Personally I would just wait for a reply from PN, then if they're no use do as Wombat Suggested.
Standard User WWWombat
(fountain of knowledge) Thu 23-May-13 16:32:48
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Re: BTW Diag. IP Profile slower than PN my current profile


[re: majika2007] [link to this post]
 
DLM will be monitoring all the time - it usually stays quiet for the first 2 days, and then intervenes (if it is going to) overnight after that.

With FTTC, it seems that it mainly responds to the errors on the line (that you can't see while the modem is locked), and very infrequently on the number of re-syncs.

It is also probably smart enough to identify a power-related resync from a quality-related resync. Probably...

All in all, it is probably reasonable to power down the modem once, without ill-effect (I did mine a couple of days ago, but that is a different story). There's no certainty, but you are probably OK.

[Aside: If you want to be sure you haven't had any resyncs, the best tool (without having an unlocked modem) is to run the BT speedtest, and check the downstream IP profile hasn't changed. If the line is getting resyncs, this value is likely to change each time.]

OR...

Ring Plusnet again. There's likely to be someone who can do the change within minutes.

Note your post on the PN forum doesn't show the "current line speed" value from PN's portal - and your mention of being on a 40/10 profile might be confusing - that makes it look like a problem with the order on the BT side of things, whereas your problem is definitely on the PN side.

So, just mention that the PN portal says your "current line speed" is 38 (or whatever) while BT says it is 76 (or whatever) - either on the phone, or on an extra post on the forum thread - and that will clarify things.
Standard User majika2007
(regular) Thu 23-May-13 17:21:12
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Re: BTW Diag. IP Profile slower than PN my current profile


[re: ryant704] [link to this post]
 
Update:

PN have just bumped up my IP Profile to 80/20.

- My PPPoE Session dropped out.
- Modem lights flashed but no activity my side on the line.
- Modem lights stopped flashing then solid Green.
- PPPoE Dial-up window popped up but wouldn't let me sign back in immediately so I waited for 6mins
** As I read somewhere on the PN forums this is how long PN have configured their systems to hold on to PPP sessions. ***
- There was No Reboot of Server required, kept power to modem (no modem power-down)
- I just got my PPPoE session 'kicked' off
- Reconnected after short waiting time just to be sure it was PN re-configuring my Profile.
(which it was, lol makes sense)
- Re authenticated
- Authenticated first time (unlike the old 56k dial-up days)
- IP profile 80/20 (or there about)

Plus net have sorted things out - Fair play smile smile

According to BTW Tests results now show:
Download speed achieved during the test was - 66.48 Mbps
For your connection, the acceptable range of speedsis 16 Mbps-73.15 Mbps .
Additional Information:
IP Profile for your line is - 73.15 Mbps

Upload speed achieved during the test was - 15.07Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps


I think this is a job well done.

From one VERY happy little bunny...

What do you guys think ?

P.S. What is the MTU size for PPPoE Sessions 1500 or 1440 or 1480

Plusnet Awaiting a new router PN Also PN IP Profile Half
Standard User ryant704
(member) Thu 23-May-13 17:39:53
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Re: BTW Diag. IP Profile slower than PN my current profile


[re: majika2007] [link to this post]
 
1500 (1492) 8 for overheads.
Standard User majika2007
(regular) Thu 23-May-13 18:20:46
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Re: BTW Diag. IP Profile slower than PN my current profile


[re: ryant704] [link to this post]
 
MTU 1500 Thought so..
Thanks.

As you can imagine I am well chuffed.
See my speedtest results: http://www.speedtest.net/result/2727143598.png

plusnet FTTC 80/20
speedtest Result

Edited by majika2007 (Thu 23-May-13 18:49:48)

Standard User WWWombat
(fountain of knowledge) Thu 23-May-13 18:52:49
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Re: BTW Diag. IP Profile slower than PN my current profile


[re: majika2007] [link to this post]
 
Definitely gives you a buzz when it gets sorted wink
Standard User StephenTodd
(experienced) Thu 23-May-13 19:31:03
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Re: BTW Diag. IP Profile slower than PN my current profile


[re: majika2007] [link to this post]
 
Excellent. Just for a little more, if your use the Thinkbroadband speed test you will probably find your upload is really 17Mbps; the BT speedtesters tend to underestimate a little. If in future you feel like unlocking the modem and removing QoS, it may go to around 18.5.

--
Moved (with trepidation turned relief) to BT Infinity 2 for upload speed. Happy BE user for several years.
Standard User R0NSKI
(fountain of knowledge) Thu 23-May-13 20:05:26
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Re: BTW Diag. IP Profile slower than PN my current profile


[re: majika2007] [link to this post]
 
Those speed test results are making me jealous, glad it's sorted wink

Standard User majika2007
(regular) Fri 24-May-13 10:02:09
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Re: BTW Diag. IP Profile slower than PN my current profile


[re: R0NSKI] [link to this post]
 
Yeah,
cheers guys it a definite buzz..
like I said over on the PN Forum if I were to ask my old ISP to reprofile my line it would have been like getting blood out of a stone.!

If in future you feel like unlocking the modem and removing QoS, it may go to around 18.5.


I was in fact checking out the Kitz forum thread by RONSKI (and others) about their experience unlocking the ECI FOCuS v-2FUB/r Rev.2 also the ECI Modem Plotter Project looks promising.

Its seems a task I am willing to keep until another day.. I am happy for a while now. Keeping in mind I haven't even got my PN Router yet. Connection is PC > Modem (PPPoE Session)

Lol, You never know, I may get that "itch" to just take a little peek inside the ECI and crack that sucker open.. wink

P.S As I was just about to post this what just dropped on my matt... drum roll please.
My router has arrived.!
no wonder my first router was RMA'ed the Postman just dropped it through my letter box. landed like a brick.
I just asked him "Umm.. Why not give me a knock before posting it and then if no answer dont just chuck it through (in a friendly kind of way) ?

He laughed and said to me "hey mate you want to see how they throw them around in the office".

Dear Postman, I know is Friday and the bank holiday is here but come on. show me some love..

Cheers all smile
Majika

Standard User R0NSKI
(fountain of knowledge) Fri 24-May-13 10:13:41
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Re: BTW Diag. IP Profile slower than PN my current profile


[re: majika2007] [link to this post]
 
Just get yourself an HG612 off ebay, I wouldn't want to open up my only modem.

Standard User majika2007
(regular) Fri 24-May-13 10:33:21
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Re: BTW Diag. IP Profile slower than PN my current profile


[re: R0NSKI] [link to this post]
 
Hi RONSKI, I'm one step ahead of you on this one.
I am debating over the HG612 or the HG622 Im going to checkout the china ebay to see what's what, whether that will make any difference or what I don't know. I have seen the HG216 on ebay atm, I do fancy the 4 LAN ports that the HG622 has to offer though so I in two minds.

I think I read somewhere that ChinaTel are using it for their CPE.

I'm going hunting, let me get my head around a couple of things then I will decide on either trying to brick (i mean crack) the ECI or just buy a HG6126/HG622 (if available)

smile

Standard User StephenTodd
(experienced) Fri 24-May-13 11:03:41
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Re: BTW Diag. IP Profile slower than PN my current profile


[re: majika2007] [link to this post]
 
I'd follow Ronski's advice and get a 612 off ebay. They are a doddle to unlock, and you've still got the original if anything goes wrong.

I tried an HG622. It was good having a single box, but for me it gave considerably lower speeds than the HG612 due to a much higher DSCorr rate. Also, the wireless did not behave as well as the HH3B; though that may have been because it was inconvenient to place the HG622 in the place I normally put the HH3B, so the HG622 was much nearer the floor.

I may have been unlucky with my unit, though Bald_Eagle also saw a decrease. See various comments on http://forums.thinkbroadband.com/fibre/f/4233951-hua...

--
Moved (with trepidation turned relief) to BT Infinity 2 for upload speed. Happy BE user for several years.
Standard User asbokid
(member) Fri 24-May-13 13:52:24
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Re: BTW Diag. IP Profile slower than PN my current profile


[re: StephenTodd] [link to this post]
 
I'm very happy to change the HG622, or refund your money in full, including P&P to and fro.

It would be interesting to have it back to see how it performs under "lab conditions". There is enough equipment here to study a range of possibilities, including the full effects of line noise on the device.

could be wrong, but I think Bald_Eagle (Paul) later checked his voluminous logs and discovered that the downwards re-profiling of his line, in fact, took place before he started using the HG622. And so the two events were unrelated, at least for him. Hopefully he will be along shortly to confirm that.

My guess is yours was just a spontaneous line fault, unconnected to the HG622. These simultaneous happenings do happen.

Whatever the cause, you're very welcome to return it for a full refund. Just so I can get my hands on it!

Cheers, a
Standard User StephenTodd
(experienced) Fri 24-May-13 14:12:34
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Re: BTW Diag. IP Profile slower than PN my current profile


[re: asbokid] [link to this post]
 
Thanks for the offer, asbokid. I am very happy to return it for you to look at, because it would be good to see for sure what the issues are. We can then amicably discuss whether I'd rather have it back again or have a refund. (I'm happy to pay my parts of P&P as well; I think we are both more interested in the technical facts than the cost of postage, anyway.)

I'm pretty sure mine wasn't a spontaneous line fault; partly because the speed went down in stages, and partly because of the consistently high RSCorr rate I was seeing throughout. I've got some stats collected by Bald_Eagle's program (a bit less than a day's worth) which I'm happy to send you first in case it helps sort things out without the time/money waste of posting.

It is also possible that I misconfigured it in some way; is there anything you can think of in configuration that could let it work but cause high RSCorr rate?

We can continue discussion here so others can see the conversation, or by PM/email if you would rather.

--
Moved (with trepidation turned relief) to BT Infinity 2 for upload speed. Happy BE user for several years.

Edited by StephenTodd (Fri 24-May-13 14:15:01)

Standard User asbokid
(member) Fri 24-May-13 14:57:12
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Re: BTW Diag. IP Profile slower than PN my current profile


[re: StephenTodd] [link to this post]
 
Hi, there's no point you having a defective device, if that's what it is, so please drop me a line. Best through ebay, and I'll sort it from there smile

cheers, a
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