Do you mean ADSLx >> FTTC, if so - Yes. If you mean FTTC >> FTTC then - No.
Except possibly when moving to Infinity as on ADSLx >> Infinity it is a "managed install" where the engineer is supposed to install and test that the Home Hub works as expected, so maybe the same applies on an FTTC >> Infinity migration.
So far as I know, no other ISP does a managed install. The router connection is the user's responsibility.
My broadband basic info/help site - www.robertos.me.uk
| Domains,website and mail hosting - Tsohost
Connection - Plusnet
UnLim Fibre (FTTC). Sync ~ 54.2/15.2Mbps @ 600m. - BQM
"Where talent is a dwarf, self-esteem is a giant."
- Jean-Antoine Petit-Senn.
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.