Migrating to Sky FTTC

I am trying to migrate from ADSL24 (FTTC + phone) to Sky (FTTC + phone). I naively went through the Sky ordering process online and hoped that it would work seamlessly without a MAC or any cancellation of my existing service.
I received some texts from Sky the next day telling me that they have a problem fulfilling the order and to call them.
When I called them, the provisioning team tried to explain that the provisioning failed because there is no capacity available to provide a fibre connection. The explanation did not sound very convincing.
Is it realistic to be able to expect to migrate in this way as I tried to do? Has anyone else managed it?
thanks

If there is no capacity then it isn't related to how you did it rather than just lack of capacity. Not sure which capacity it is but as Sky have their own connections to exchanges it could well be the capacity on the Sky side in which case they may not be accepting any new orders on your exchange at present. You may find that it would be OK with other ISPs though.

Means the CAB is full I suspect.

Post deleted by ukhardy07

Surprised they haven't implemented port reservation yet... would be a lot easier for both Openreach and the ISP. Even the consumer...

Capacity really shouldn't be an issue migrating FTTC -> FTTC.

Agreed

Edited by ryant704 (Mon 03-Jun-13 16:25:15)

Post deleted as I misread initially You're right. Perhaps the sky online system isn't ready for online migrations etc. Phone might be the solution here.

But this is just a migration, if the OP uses the MAC system, then surely it will mean the same port will be reused.

Sky probably doesn't ask for a MAC as it is to MPF.

As the others have said, it looks like either Sky hasn't enabled the exchange for FTTC, which is unlikely seeing as FTTC has been available there for at least a year, (assuming the OP is out of his minimum term), or they are full themselves on that exchange.