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Standard User JM1301
(newbie) Thu 01-Aug-13 22:04:14
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Plusnet Fibre speed nightmare


[link to this post]
 
I upgraded to Plusnet Fibre broadband in May this year. Since the fibre broadband was installed I have only managed to get pathetic download speeds using a wireless connection of between 2-4 megs. This is the same speed no matter what device I use to connect to the wireless. However, when I have tested connecting the computer to the router via ethernet cable it achieves speeds of 60 meg! I have spent hours on the phone to Plusnet support since May, and have tried everything they have suggested including changing the wireless channels, moving the router and even purchasing a Belkin router which cost me £50 to try and resolve the issue. Plusnet are now saying that they believe the only possibility is there is some kind of electrical interference around my house which is causing the slow wireless speeds, but they will not send any engineer out to find out what this is! I can't think of anything and I live in a new build property. Even when I try and connect wirelessly with the computer next to the router it makes no difference whatsoever with the speeds.

I'm now going to cancel my fibre subscription as it's pointless paying for this when I can't get the speeds! So frustrating as I was looking forward to finally getting decent broadband speeds grr!
Standard User MCM
(fountain of knowledge) Thu 01-Aug-13 22:11:11
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Re: Plusnet Fibre speed nightmare


[re: JM1301] [link to this post]
 
Your problem isn't with PlusNet or with your fibre connection but instead with your local set-up and the wireless devices you are using. I'm not surprised that PlusNet aren't sending an engineer since what happens within your home is outside of their control. May I suggest asking amongst your friends to see if one of them is a little more savvy about wireless networking and asking him or her to pop round and give your setup a look over.
Standard User RobertoS
(sensei) Thu 01-Aug-13 22:29:36
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Re: Plusnet Fibre speed nightmare


[re: JM1301] [link to this post]
 
Not only what MCM says, but the reason PlusNet won't send an engineer is that there is clearly nothing wrong with the FTTC that gets to your router, as wired by Ethernet to that is fine.

The engineers are Openreach. They would test, and report back that there is no fault, and the problem is within your equipment. The result would be a charge to you of over £100. I doubt if you would appreciate that.

How old is your computer? It isn't running Windows XP by any chance is it?
Edit - typo.

My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 51.8/16.8Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.

Edited by RobertoS (Thu 01-Aug-13 22:30:44)


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Standard User R0NSKI
(fountain of knowledge) Thu 01-Aug-13 22:32:36
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Re: Plusnet Fibre speed nightmare


[re: JM1301] [link to this post]
 
As per the other poster, your wireless speed is not the responsibility of your ISP.

My brother has terrible wireless speeds, varies greatly around the house. There are hardly any other
networks visible, only one I think. What he eventually found was that if he put the wireless router in the lounge he instantly got better speed, put it back in his office and the performance plummeted. He still has no idea what's causing the problem when the router is in his office.

What I would suggest is getting a decent local computer company to investigate your wifi problems before ditching your fibre connection, preferably one that has the equipment to check for interference such as this www.metageek.net/products/wi-spy/

Standard User JM1301
(newbie) Thu 01-Aug-13 22:35:33
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Re: Plusnet Fibre speed nightmare


[re: RobertoS] [link to this post]
 
I can partly understand why they won't send an engineer as they are providing the service to my home and it's a wireless issue, but it's really frustrating as I need a wireless connection. I'm not an expert at the technical side of computers at all, and I don't know anybody else who is either!

I'm running a 1 year old Apple iMac, but getting the same slow speeds on the iPhone as well frown
Standard User RobertoS
(sensei) Thu 01-Aug-13 22:46:08
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Re: Plusnet Fibre speed nightmare


[re: JM1301] [link to this post]
 
Just as background info, what speeds did you get on wireless v wired at your previous place please? It might help us eliminate some possibilities.

My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 51.8/16.8Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Standard User JM1301
(newbie) Thu 01-Aug-13 22:54:48
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Re: Plusnet Fibre speed nightmare


[re: RobertoS] [link to this post]
 
Hi,

Prior to fibre being installed I just had standard broadband in the same house, I was getting wireless speeds of about 1-2mbps, never tested it wired.

Thanks
Standard User RobertoS
(sensei) Thu 01-Aug-13 23:35:09
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Re: Plusnet Fibre speed nightmare


[re: JM1301] [link to this post]
 
We need to get a couple of people using Apples wirelessly to look in. They may know something. I haven't a clue about them I'm afraid. If I remember tomorrow I'll see if I can find any.

There is an alternative solution, but quite expensive. That's HomePlugs. You would need at least 200Mbps ones to handle 60Mbps of Ethernet. 500Mbps would be safer. There are a few makes.

My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 51.8/16.8Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Administrator MrSaffron
(staff) Thu 01-Aug-13 23:50:45
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Re: Plusnet Fibre speed nightmare


[re: RobertoS] [link to this post]
 
Macs are generally fine with wireless speeds

How many wireless networks can be seen?

Buying a 4GHz wireless access point mat be a solution but must emphasise the may.

Andrew Ferguson, [email protected]
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User time2die
(eat-sleep-adslguide) Fri 02-Aug-13 07:31:17
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Re: Plusnet Fibre speed nightmare


[re: RobertoS] [link to this post]
 
This is my Fibre Wireless speed test on my Girlfriends MacBook Air Taken This Morning .

Fibre Is installed on first floor office and this test was taken downstairs in the kitchen.

http://www.speedtest.net/my-result/2875836671

This is another taken directly from the office.

http://www.speedtest.net/my-result/2875870406
now both these tests were connected to a net Netgear wifi Extender about £50 from currys that is located in the clothes closet downstairs.

The following tests are from the main router with the wifi extender disabled.

This was the office right next to the router.

http://www.speedtest.net/my-result/2875851147

This was downstairs in the kitchen.

http://www.speedtest.net/my-result/2875853082

Now before i posted the above one i had a speedtest and it only managed about 2 meg download,as you can see the above one is a lot higher and i can not tell you the reason why.

What i would advise is to invest in a Wifi extender that just needs plugging into a power point with no wiring required or any leads.

I have various Apple devices and if you want more tests or any possible help i can give you then please advise.i am no technical wizard and just get by but if i can help then i will.

Edited by time2die (Fri 02-Aug-13 07:43:30)

Standard User Chrysalis
(legend) Fri 02-Aug-13 07:43:32
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Re: Plusnet Fibre speed nightmare


[re: JM1301] [link to this post]
 
so this is a dsl hardware problem not fiber isp problem.

BT Infinity 2 Since Dec 2012
Standard User jchamier
(eat-sleep-adslguide) Fri 02-Aug-13 08:14:31
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Re: Plusnet Fibre speed nightmare


[re: JM1301] [link to this post]
 
In reply to a post by JM1301:
Even when I try and connect wirelessly with the computer next to the router it makes no difference whatsoever with the speeds.

You could buy "WiFi Explorer" from the Mac App Store, and capture a screen shot, and upload it to a free image site and post a link here.
https://itunes.apple.com/gb/app/wifi-explorer/id4948...

(For the PC people, this is better than inSSIDer for Mac, and they're both about the same price).

James BT Infinity 2 19/09/2012 - Speeds 49 / 8.2 Mbps - Sync 53 / 9.5 Mbps @ 470m
Huawei modem -> RT-N66U -> Switch -> PC/Mac/Linux/NAS/Phone/TV - last speedtest
13 years of broadband - 1999 ntl:(512k/1M)/BTbusiness(2M)/Metronet(2M)/Bulldog(8M/16M)/BE(19M/16M)/BT FTTC(46M)

Edited by jchamier (Fri 02-Aug-13 08:14:48)

Standard User JM1301
(newbie) Fri 02-Aug-13 10:32:00
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Re: Plusnet Fibre speed nightmare


[re: jchamier] [link to this post]
 
Right I've downloaded WiFi explorer, here is a link to the screenshot I took http://www.flickr.com/photos/[email protected]/9419326877/

Thanks for your help smile
Standard User drsox
(member) Fri 02-Aug-13 12:16:32
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Re: Plusnet Fibre speed nightmare


[re: JM1301] [link to this post]
 
That is some congested and contented airspace right there. I'd move to 5ghz wireless but don't expect that to last long - the moment others start using that frequency the same problem of contention for the frequencies will start to appear.

Seriously, mixing WiFi and "Fibre broadband" is always going to produce far worse speeds than just using an ethernet cable.
This is totally an end user problem and Plusnet have no responsibility here.

Tom - www.mouselike.org

Edited by drsox (Fri 02-Aug-13 12:17:47)

Standard User mikecrawford80
(member) Fri 02-Aug-13 12:26:23
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Re: Plusnet Fibre speed nightmare


[re: JM1301] [link to this post]
 
Quite a lot of WiFi around you. Main thing to look at is other WiFi devices transmitting on the same Channel as you (I think you are on 1?) and what power they are. From your pic I can see 5 other devices on channel 1 with varying signal strength.

This Plusnet guide shows how to change the Channel if you want to give it a go... You should try 6 or 11 (WiFi channels overlap so 1, 6 and 11 normally mean no overlap), but I can see other powerful signals on 11, so 6 might be your best bet.

Also as noted above a router that supports 5GHz might give you better speeds.

This document gives a little light reading on the subject.

Plusnet Unlimited Fibre
My Broadband Ping
Standard User godsell4
(newbie) Fri 02-Aug-13 13:17:28
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Re: Plusnet Fibre speed nightmare


[re: mikecrawford80] [link to this post]
 
Agreed, with Mike, changing your router to Channel 6 looks like a good option before looking at updating to a 5GHz network.

PlusNet BBYW1
Standard User RobertoS
(sensei) Fri 02-Aug-13 13:41:41
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Re: Plusnet Fibre speed nightmare


[re: godsell4] [link to this post]
 
I always fix my channel at a low combination point of the surrounding signals. I don't see the point of setting it to 1, 6, or 11, ever. Unless I'm mistaken, I am fixing my strongest signal away from all other strong signals.

My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 51.8/16.8Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.

Edited by RobertoS (Fri 02-Aug-13 13:42:49)

Standard User gah789
(newbie) Fri 02-Aug-13 14:11:08
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Re: Plusnet Fibre speed nightmare


[re: RobertoS] [link to this post]
 
Given the requirements for channel separation plus the likely use of multiple channels for higher speed links, you are unlikely to get any any permanent or (probably) temporary improvement by switching to another channel on 2.4 GHz. Moving to 5 GHz may improve matters for a while, but it depends on how quickly others catch on to the same tactic. Also 5 GHz WiFi has limited penetration for brick or concrete walls and similar obstructions.

In my view the best advice to switch to Homeplugs which is a wired service providing ethernet over your domestic electricity wiring. However, the number of surrounding WiFi connections suggests that you live in a block of apartments. If the apartments are old, the electricity wiring may be interconnected, so that you may not get full separation with Homeplugs. Strictly, the signals should not pass the electricity meter but that assumes modern wiring with no common electrical services such as underfloor heating. Hence, you must ensure that you follow the instructions provided with your Homeplugs to set up your own encryption with a password or phase phrase which you specify.

There are multiple suppliers of decent Homeplug equipment - the main differences relate to their software and the provision of pass-through power sockets. You must connect the Homeplugs into a directly wired socket, not to an extension cable of any kind.

Of course, the ultimate solution is installing Ethernet wiring, which anyone working or running a business from home should opt for. In particular, if you want to use network storage or servers, then WiFI or even Homeplugs cannot provide the bandwidth that is required.
Standard User kasg
(fountain of knowledge) Fri 02-Aug-13 14:30:54
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Re: Plusnet Fibre speed nightmare


[re: JM1301] [link to this post]
 
As others have initmated, the title of your post is misleading. You do not have a "Plusnet Fibre speed nightmare", you have a wi-fi problem. It wouldn't matter what the ISP connection was, you would still have the same problem. It never ceases to amaze me the number of people who post about speed issues when they really mean wireless speed issues. I have never expected speed with a wireless connection, it is there for convenience. If I get speed it's a bonus, if I want pure speed I will use a wired connection.

Kevin

plusnet Unlimited Fibre - BQM
Using OpenDNS
Domains and web hosting with TSOHOST
Standard User jchamier
(eat-sleep-adslguide) Fri 02-Aug-13 20:32:53
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Re: Plusnet Fibre speed nightmare


[re: JM1301] [link to this post]
 
In reply to a post by JM1301:
Thanks for your help smile

That's a very useful picture thanks.

You have what my friends in New York call the "high rise" problem - I had a friend who couldn't t use WiFi in NYC as there were no free channels. On a 30megabit cable modem the WiFi would always work about about half a meg. Plugging in a cable always gave 30meg - so she ended up buying a 30ft cable so the laptop could move around the flat.

If you click on the "2.4GHz Channels" button, you get a picture of how many overlap on each channel, you can do the same on the "5GHz Channels" button, and these change the lower half of the picture.

Your Plusnet router might only do 2.4GHz, and if 5GHz is free and your Mac supports (which depends on age), it might be worth trying a dual band router such as the ASUS RT-N66U or the slightly cheaper TPLINK one.

James BT Infinity 2 19/09/2012 - Sold 42/6 - Getting 46/10 - Sync 54 / 11 Mbps @ 470m approx
13 years of broadband (ntl: cable to BT FTTC) - Router: Asus RT-N66U - Modem: Huawei HG612 speedtest
Standard User jchamier
(eat-sleep-adslguide) Fri 02-Aug-13 20:34:51
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Re: Plusnet Fibre speed nightmare


[re: RobertoS] [link to this post]
 
In reply to a post by RobertoS:
I always fix my channel at a low combination point of the surrounding signals. I don't see the point of setting it to 1, 6, or 11, ever. Unless I'm mistaken, I am fixing my strongest signal away from all other strong signals.

Doesn't always work, as the interim channels are affected by someone close by on 1, 6, 11.

I had WiFi in my flat in 2002. Nobody else on the entire estate had WiFi. Now I have to live with neighbours with faulty routers that keep moving channels on top of what ever I select - and the solution for me is 5GHz as it solves the issue in my flat, and only just reaches my bedroom. Hopefully my neighbours are far enough away even if they get 5GHz, I will keep working.

Many phones and tablets don't yet support 5GHz, and often only the more expensive laptops do - but this is changing fast. (the iPhone 5 is the first iPhone to do 5GHz, but ALL the iPads do back to the iPad 1 for example).

James BT Infinity 2 19/09/2012 - Sold 42/6 - Getting 46/10 - Sync 54 / 11 Mbps @ 470m approx
13 years of broadband (ntl: cable to BT FTTC) - Router: Asus RT-N66U - Modem: Huawei HG612 speedtest
Standard User RobertoS
(sensei) Fri 02-Aug-13 22:09:40
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Re: Plusnet Fibre speed nightmare


[re: jchamier] [link to this post]
 
Yes, I agree re the overlap. I always assess this before choosing, using the 2.4GHz graph you just referred the OP to. That's the most useful part of the display, in my opinion, as it's very quickly obvious which stations are the ones to avoid as their signal strength fluctuates.

The problem with any fixed channel is of course that a lot of the surrounding ones move around afterwards. So it isn't a one-off exercise anyway. It needs regular review.

My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 51.8/16.8Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Standard User jchamier
(eat-sleep-adslguide) Sat 03-Aug-13 11:26:36
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Re: Plusnet Fibre speed nightmare


[re: RobertoS] [link to this post]
 
In reply to a post by RobertoS:
Yes, I agree re the overlap. I always assess this before choosing, using the 2.4GHz graph you just referred the OP to. That's the most useful part of the display, in my opinion, as it's very quickly obvious which stations are the ones to avoid as their signal strength fluctuates.


Yes - and you need to do performance testing, as many networks are transmitting 24x7 but used very infrequently, or for low bandwidth uses. I moved to 5GHz when my neighbours started using their connections more than for web surfing/email (I assume streaming video). I had a performance fall of 50% (speedtests, and downloading large files)

The problem with any fixed channel is of course that a lot of the surrounding ones move around afterwards. So it isn't a one-off exercise anyway. It needs regular review.

Yes, which is why I advised the OP to buy the Mac app.

James BT Infinity 2 19/09/2012 - Sold 42/6 - Getting 46/10 - Sync 54 / 11 Mbps @ 470m approx
13 years of broadband (ntl: cable to BT FTTC) - Router: Asus RT-N66U - Modem: Huawei HG612 speedtest
Standard User JM1301
(newbie) Sat 03-Aug-13 12:08:16
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Re: Plusnet Fibre speed nightmare


[re: kasg] [link to this post]
 
kasg, what a patronising post. Clearly you are knowledgeable about computers and networks, however I am not and I suspect neither are many people who come to this forum to seek advice. As others have already highlighted I was incorrect that it was the fault of the ISP which I was pleased about.

However, thanks to the users who have actually replied with helpful posts. I actually don't live in a block of flats, but a semi-detached house on a fairly new build housing development. There are lots of houses in close proximity to my house which must be why there are so many wi-fi networks showing. I've taken your advice and invested in a pair of home plugs, and I now get speeds of 45mbps on my computer upstairs smile This obviously doesn't solve the wireless issue for my other devices and I will consider investing in a 5ghz router.
Administrator MrSaffron
(staff) Sat 03-Aug-13 12:24:57
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Re: Plusnet Fibre speed nightmare


[re: JM1301] [link to this post]
 
One option if friendly with neighbours is to try and co-operate to experiment and find the optimum setup for everyone, e.g. what arrangement of wifi channels gives everyone the best speeds. Or if a home does not actually use the WiFi at all to turn it off and remove a little more interference.

In theory the 5GHz band has more channels, so should avoid the congestion issue for sometime.

Even for those of us who struggled with the first 802.11b routers years ago, Wi-Fi and what works best is still an experiment as each local situation is often very different e.g. some people have poor range simply because they have foil backed plasterboard, or a neighbour using a video sender.

Andrew Ferguson, [email protected]
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User eckiedoo
(member) Sat 03-Aug-13 13:18:45
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Re: Plusnet Fibre speed nightmare


[re: JM1301] [link to this post]
 
Agreeing generally with most of the suggestions, can your Router be set to AUTO to automatically find the best WiFi Channel?

Regarding a 5 GHz Router, basically most of not all of your PCs etc will have to be equipped to work in that band. If not, you will have to ensure that the new Router will work "simultaneously" on both bands. Apparently some do not.

I believe there are other complications such as although the "new" Router is capable of working in both bands, it will automatically restrict itself to the lower 2.4 GHz band if any other device in your network is using that band.

As others have mentioned, the 5 GHz band generally does not give as wide coverage as the 2.4 GHz equipment.

"Laws of Physics".

5 GHz is nearer the frequency/spectrum of Light, so has greater attenuation going through walls and such-like.

================================

As well as Video Senders mentioned by Andrew, there are several other types of devices that all share the same radio spectrum/frequencies as the 2.4 GHz WiFi - BUT these do NOT show up in WiFi detection software such as basic, free, inSSIDer.

What may look like an unused or quiet part of that spectrum, may be due to all the other Routers in the vicinity are avoiding that Channel, as they are set to AUTO.

That is, what is apparently the quietest part could in fact be from a radio aspect, the noisiest part of the 2.4 GHz allocation, hence the worst to attempt to use.

Rather like trying to have a two-way conversation in a noisy environment, whether that noise is arising from others also trying to engage in their own conversations; or there are other "noise" sources such as muzak, vacuum cleaners etc.

There are other, non-specific devices which can also cause problems, such as plasma-screen TV sets.
Standard User TheHorseman
(knowledge is power) Sat 03-Aug-13 15:25:43
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Re: Plusnet Fibre speed nightmare


[re: eckiedoo] [link to this post]
 
In reply to a post by eckiedoo:
Regarding a 5 GHz Router, basically most of not all of your PCs etc will have to be equipped to work in that band. If not, you will have to ensure that the new Router will work "simultaneously" on both bands. Apparently some do not.

The OP seems to have mostly apple kit, so it is likely to have 5GHz WiFi built in. The iMac will have (My mid 2010 iMac does as does my mid 2007 MacBook Pro). iPhones prior to the iPhone 5 do not.

I use an Airport extreme in my BT Infinity setup instead of the HH3 (simply because I had it already), it is expensive but does work and is simultaneous dual band.

BT -> Zen -> F2S -> Bulldog -> Be* -> BT Infinity 2
Say it with flowers, give her a Triffid smile
Standard User DrTeeth
(knowledge is power) Sat 03-Aug-13 17:04:37
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Re: Plusnet Fibre speed nightmare


[re: R0NSKI] [link to this post]
 
In reply to a post by R0NSKI:
What he eventually found was that if he put the wireless router in the lounge he instantly got better speed, put it back in his office and the performance plummeted. He still has no idea what's causing the problem when the router is in his office.

Radiation pattern of router antenna(s), metal in path of signal when transmitter is in office, location of receivers, orientation of receiver antennas and their receiving pattern etc

Stress - the condition brought about by having to resist the temptation to beat the living daylights out of someone who richly deserves it.
Standard User hopkapi
(newbie) Sat 03-Aug-13 17:31:56
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Re: Plusnet Fibre speed nightmare


[re: JM1301] [link to this post]
 
My recommendation would generally be to try a dual simultaneous band 5GHz router for anything that needs to be wireless, twinned with some fast powerline adapters for anything fixed. In terms of routers, I'm a big fan of Apple's ones and they're stupidly easy to set up, though The Wirecutter like the ASUS RT-N66U. When it comes to powerline adapters, while I haven't used them myself, considering all the reviews I've seen, I'd go for these ones from Solwise myself.
Standard User jchamier
(eat-sleep-adslguide) Sat 03-Aug-13 18:05:11
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Re: Plusnet Fibre speed nightmare


[re: eckiedoo] [link to this post]
 
In reply to a post by eckiedoo:
Agreeing generally with most of the suggestions, can your Router be set to AUTO to automatically find the best WiFi Channel?

Some do work, but some (such as the VM superdud) have a habit of all SSIDs ending up on the same channel. (It HAS to be bug, but I've watched my neighbours dance around the channel numbers for the last year).

Regarding a 5 GHz Router, basically most of not all of your PCs etc will have to be equipped to work in that band. If not, you will have to ensure that the new Router will work "simultaneously" on both bands. Apparently some do not.

The rubbish ones (e.g. draytek) are switchable. The original virgin media superdud is switchable. Anything modern is simultaneously dual band, and the best third party ones seem to be the around £85 TPLINK or the £100 ASUS. (I went for the ASUS before I learnt about the TPLINK).

I believe there are other complications such as although the "new" Router is capable of working in both bands, it will automatically restrict itself to the lower 2.4 GHz band if any other device in your network is using that band.
Sounds like a non-simultaneous unit - the ASUS has two separate WiFi lights and two separate SSIDs for 2.4 and 5 GHz.

As others have mentioned, the 5 GHz band generally does not give as wide coverage as the 2.4 GHz equipment.

Even in my small flat, where my router is situated right in the middle, I can have reception problems on 5GHz at the edges. This is good for usage in the same room, and not interfering with neighbours though!!

There are other, non-specific devices which can also cause problems, such as plasma-screen TV sets.


Yes, I agree with your points - and a WiSpy/Channeliser that can pick up the microwave ovens and other transmissions would be worth renting for many people smile

James BT Infinity 2 19/09/2012 - Sold 42/6 - Getting 46/10 - Sync 54 / 11 Mbps @ 470m approx
13 years of broadband (ntl: cable to BT FTTC) - Router: Asus RT-N66U - Modem: Huawei HG612 speedtest
Standard User R0NSKI
(fountain of knowledge) Sat 03-Aug-13 18:35:40
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Re: Plusnet Fibre speed nightmare


[re: DrTeeth] [link to this post]
 
In reply to a post by DrTeeth:
Radiation pattern of router antenna(s), metal in path of signal when transmitter is in office, location of receivers, orientation of receiver antennas and their receiving pattern etc
He tried several different wireless access points in the office, and various items, such as laptops, tablet, phones around the house. They all performed badly when the wireless was located in the office, even visiting friends complained the wireless seemed slow.

The office is a small bedroom, in the centre rear of the house, so no unusual location.

Standard User RobertoS
(sensei) Sat 03-Aug-13 21:05:55
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Re: Plusnet Fibre speed nightmare


[re: R0NSKI] [link to this post]
 
Perhaps somebody at some stage of the Cold War made that room nuclear radiation proof [cough].

My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 51.8/16.8Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
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