Cabinets, poles and FTTC

I have been trying to get a definitive answer from BT about fibre availability for some time - maybe someone here can get me a bit further.

My office phone line is connected to cab41 in Droitwich which is not enabled. However my neighbour and landlord lives next door (and has a connecting door to our premises). His line comes from the same telegraph pole but is connected to cab 21 and can get fibre! So I asked BT if I can order a new line and they can attach it to the FTTC cabinet.

However they always say they will ring me back, never do and then each time I phone up I have to get past the - "what's your telephone number? No you can't get fibre" conversation, which is driving me nuts!

So does any know if I can ask for a new line to go to a different cabinet from my current line and if so how/who I ask? As it will go to the same pole it seems I should be able to but all the phone companies seem to know about is the results of the line checker.

I have thought of asking my neighbour to plug in an extension lead and run it through the connecting door!

You can ask, but generally Openreach will provision from the cabinet that has capacity for the voice line.

In theory you enquire about Network Rearrangement, but relies heavily like all these things on a retailer happy to go off the beaten track and handle a specialist order.

You could just gamble on ordering the new line and play the 50/50 game