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Much improved info but alas diasppointment for me - Snainton exchange not actually enabling Snainton (EO lines, you see) - but Ebberston becomes superfast due to being on a remote cabinet! Folks with knowledge of the area will understand the geography�
Main village is depicted in orange which suggests superfast will occur but with no confirmed date. Seems that September date was in fact a quarterly placeholder for most of us...
Grrrr�
Link Here
Edited by phil_w73 (Mon 02-Sep-13 00:34:16)
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A new cabinet has now popped up and I have it under good authority (from superfastnorthyorkshire that this is to cater for the Exchange Only 'problem'. I was expecting it to be smack bang to the local exchange but it is actually a distance away...go figure! Not sure how that works?
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Mixture of
power costs
wayleave
distance to the EO premises
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Register (or login) on our website and you will not see this ad.
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So, excusing my ignorance, what physically happens, when I finally order, to my line between exchange and new cabinet? Thanks.
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Just for reference, here's a google map. A is the new cabinet, B is the exchange...
Snainton
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Not a lot really, there is just a jumper to change so that you can get the VDSL2 injected onto your telephone line.
So a short visit to the green street cabinet and if its an engineer based install, they will also visit your home to fit the faceplate and drop the modem in.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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http://www.thinkbroadband.com/guide/fibre-broadband....
Lets you estimate your speed based on distance from the cabinet.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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So they will have already run a fibre link between exchange and cabinet? (It has power)
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They might, they might not.
Cabinet can be powered even if it does not have the fibre. Different teams do different bits of the job. A case of checking the checker https://www.btwholesale.com/includes/adsl/main.html once a week.
My cab has been stood two months, and have seen the work to clear ducts, put in ducting around village, but none are taking orders just yet.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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The bit I don't get is that normally (non EO situation), my line would go directly to a street cab then fibre to exchange? But in this case, my line will currently sail past this cabinet on its way to the exchange so I'm just confused as to how it works, kind of in reverse?
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They will intercept the existing copper cable bundle and basically make it look like any other telephone line, i.e. won't be EO anymore.
The copper still goes to the exchange as that is where the telephone (voice) stuff still happens.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Thanks for all the input - I'll shut up now 
Just continue to play the waiting game...
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Looks like a sudden flurry of activity - all with start dates of tomorrow... Hopefully the signs of something actually happening in little ol' Snainton
BT Activity on Roadworks.org
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Still playing the waiting game after a seemingly fruitless flurry of BT activity (on Roadworks.org at least, maybe not in real life).
Andrew - if you ever get a spare few minutes - is it possible to get some info via your special powers on the current status of the EO cabinet at MYSNN - whether it be still stuck in planning, power, or what exactly as none of the local authorities or SFNY have any info...
Many thanks
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Email address details of a property affected and what info you know about cabinet work and will pester.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Andrew - did you get my details via email the other week? Many thanks. Although I imagine your inbox is pretty inundated 
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Very probably, but have been travelling and inundated with a long to do list, so send again
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Some activity on the database today - bt wholesale checker changed from no cabinet number to Cab 3 (must be a new one)...
I can almost taste it...
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Wow... that has taken a while.
It fits with the report to the council - the current delays are at the new cabinets for EO lines, and the resource constraint is with people who can do the copper jointing work to route things into the new PCP cabinet.
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Tell me about it!
There were two Future Networks guys onsite at the exchange and in their little huts near the new cab terminating wires for a couple of weeks...
Was walking past the new fibre twin last night and had a listen but don't think I could hear the fans running so still no power..but it was pretty blustery last night so I could be mistaken...
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Anyone got any inside knowledge on current status of Snainton exchange plus EO-busting shiny new cabinet 3? Would love a new year present to myself of infinity to pull me out of the dark ages upstream speeds
Cheers!
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What's your predicted speed?
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No idea fibre-wise - as checker only still has ADSL speeds - I'm on 7 Megish on ADSL Max so whatever I can get once flipped to fibre the better - as distance currently to exchange will be very similar as the new EO cabinet is just next to it...
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Followthatpage sent me an update on the dsltracker page overnight - Fibre finally available
FTTC Range A (Clean) 74.3 56.1 20 17.3 -- Available
FTTC Range B (Impacted) 65.4 38.4 20 12 -- Available
Infinity 2 Ordered!
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BT No Show today
Chased and apparently the order failed due to a "technical issue". Waited in all morning for the imaginary appointment. Grrrrrrrrr.
Have to now wait for "priority care" to phone me on Monday with an explanation and revised activation date
Rubbish.
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Turns out the "technical issue" was a database mismatch on my phone number vs. my address....
Have offered self-install activation on this coming Monday...
Fingers crossed!
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Hey, Phil, or anybody else that may be able to help. Not to hijack your thread but I'm also in Snainton, am I misreading or did you successfully get moved to the new cabinet from e/o? If so, how? I only recently saw the sticker on the Station Rd cab saying fibre was here, obviously going to purchase showed me that the exchange is accepting orders but not for my number. The odd thing is full address and postcode on the checker tells me I'm on cab 3 but phone number only has no cab, indicating e/o. Any advice would be great.
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Now then! A few weeks back the checker showed that my number had moved to cabinet 3 (the new one ) from no cabinet number. This coincided with the engineers finishing up onsite after a bout 2 weeks sat in their huts terminating wires. Whereabouts are you? I've noticed a few numbers of friends and relatives have not been moved to the cabinet (my inlaws are up past the Peacock pub and theirs hasn't moved).
So I'm, not sure what the criteria is for lines moved to the new cab - whether its location/existing routing/age or a database error. My mate is also getting activated tomorrow (Monday) but he's on Station Road....
Not sure this helps? But I was confused too when I saw that some numbers hadn't moved.
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Maybe another cab is on the way or getting fttp.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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My speculation (and is purely that) is that lines that haven't moved are currently routed through the very old little green cabinet next to the Reading Rooms. The fibre cabinet that is next to it was (I believe) going to be the main one for the village but a planning issue / complaint stopped that in 2013 (despite it having power still to this day). It currently does nothing at all.
Maybe there are still plans for it? Or maybe it is going to be removed? The station road cabinet and matching cab in the grounds of the exchange all came about due to the issues up at the Reading Rooms...
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As Andrew says, there still may be plans afoot! The information I have is only by badgering superfastnorthyorkshire since 2013 and the council. A big sigh of relief from them once I actually managed to place my order
Finally, BT permitting, tomorrow, I'll be able to deliver my work upstream at a decent speed...
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Odd. I'm on Station Road too, next to Stockills, can't be much more than 200m between me and the exchange and I reckon the line has been installed for about 25 years. Looking at the numbers of the businesses near me (surgery, shop, solicitors etc.) none of them seem to have changed over either and my mate up on the main road moving from an old 850 number in mid 2014 is e/o too.
Yeah it helps to know that some lines have been changed, I think I'll see if super fast north yorks have any more info on the area plans as it does seem like a bit of a lottery at the moment!
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Yes, seeing that Phil's line registered as changed to a cab only a few weeks ago gives me hope, with so many numbers still e/o and the recent work they've done it could go either way really. We might be further down the list now that some have fttc or it may be a work in progress.
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Yep certainly seems sporadic - the school is still EO as well.
Ours would have been a new line in 2008 as part of new build so maybe that's a difference? Definitely some interesting routing going on...
Station garage has moved to cab 3.
Not sure if you've contacted Superfast before but it will be Susan that responds with sheer dread at the mention of the word Snainton
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Just for reference...
Change to cab 3 was 9th December
FTTC available for order was 10th Jan
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According to this site: https://www.telecom-tariffs.co.uk/codelook.htm
Snainton has 3 cabs: 1,2 and 603. On there 603 is identified as making FTTC available from 6th December 2014.
It also has 24 separately-identified bundles of EO lines, so perhaps cab 3 has only intercepted some of the bundles.
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That may well be the difference, I'd guess the majority of lines at my end would be quite old but saying that the garage has always had the same number if I'm remembering correctly. Hahaha poor Susan probably thinks she's done with Snainton folk, hopefully it will be a bit simpler this time. I've never contacted them before, so I'll bear that in mind!
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Interesting, thanks for that. I've noticed a few phone numbers that show connected to cab 2 as offering fttc at 25 Mbps downstream and ADSL max at up to 1.5 Mbps. Not quite the up to 80 fttc and up to 8 ADSL of cab 3, but progress. This came from the BT wholesale ADSL checker using phone number search.
I'm thinking we may simply be an area in progress for the time being, and its good to see some people getting better speeds. Thanks for all the info though guys, I'll drop another reply if I hear anything good from superfast north yorks, stumbling across this thread was quite helpful for me.
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Yep those other cabs are Ebberston (1,2) and Brompton (603) (the surrounding villages). Ebberston has had fibre since late 2013. They went from next to nothing to superfast almost overnight
Edited by phil_w73 (Sun 01-Feb-15 15:06:04)
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After what seems like ages.....
...I'm ON!
VDSL uptime: 0 days, 00:25:13
6. Data Rate: 20000 / 65787
7. Maximum Data Rate: 21290 / 65934
8. Noise Margin: 6.3 / 6.3
9. Line Attenuation: 0.0 / 19.8
10. Signal Attenuation: 0.0 / 8.5
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Congrats mate, enjoy it!!
A little back and forth with Susan at sfny this morning gave me hope. Its possible that records have not yet moved over or similar problems for a bunch of lines but the positive news is cab 3 was funded and put in place to eliminate the EO problem entirely and that work has supposedly been finished. In other words if you were EO you should now be cab 3, as far as sfny are concerned. She is taking it up with open reach over the next few days and hopes it can be resolved. Hopefully I can join you in the future soon!!
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shhhhhhh...don't let on...
Don't want the next set of posts to be whinging about crosstalk between all the many Snainton fibre lines slowing everything down
It is good though - massive jump up from ADSL max to this as we never got the ADSL2+ treatment...
Uploaded 1.6GB of files to people today in 12 minutes .....
Good old Susan, I knew she'd step up to the mark.
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Any updates fella?
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Nothing yet unfortunately, maybe I'll hear something towards the end of the day even if its just that she's still working on it. Phone number and full address check still give different results, so no progress.
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Well I heard back from sfny the other day after being away the past week, apparently "technical constraints" mean my telephone line isn't included in this phase of the programme but it may be included in future phases which have no timeline. I figured that's fair enough, maybe the cabinet is full and they just don't have the funds to put more in right now, but then this afternoon what drops through the letterbox... A letter from sfny
"the cabinet serving your area has been upgraded to accept fibre, all you have to do is call your ISP and order"
Still I can't order, still my address says I'm connected to cabinet 3 and my phone number says EO. All addresses near me at the top end of the street received the same letter, yet none of us can actually order. Forgive me for what may well be a knee-jerk reaction but this is salt in the wound and I can't help but think someone isn't communicating properly.
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Further update: Seems I was asking the wrong question to my neighbours. Houses either side of me can infact get fibre. Number 3 has it with sky and number 13 has it with BT (I'm number 11) phone numbers around me show cab 3, unfortunately I don't know the entire streets phone numbers but the houses surrounding me seem to be able to get fibre. Spoke to BT today and the guy seemed confused as to why I couldn't get it, he spend quite a bit of time using his various methods to check but every one of them returned the same answer: address on cab 3 phone number EO.
MrSaffron, I know you're a busy guy but is this sounding like an issue that can be solved or am I just frustrating myself further?
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It sounds like you really should be able to order fibre, and the problem is with a database at BT.
I had such a problem, but with the wrong cab listed in our records. It took 2 months to get the phone line provisioned, and another 2 months to get fibre sorted; it needed some distinct effort from my ISP in dealing with BT Wholesale, eventually requiring an escalation with Openreach.
One key part of the process was getting a "pair prove" done by an Openreach engineer - whose job was to physically confirm the identity of the pair connection in the DP, PCP and MDF.
The order (placed into BTW by the ISP) needed to be cancelled & reordered a few times to get this to work - it seems that each order picks up a copy of the pair data as it is placed. When the database was finally corrected, a fresh order needed to go in to pick up the new PCP identity.
Which ISP are you with? If you are confident in their support staff, you could engage their help to get this fixed for your existing line. Mention the conversation with the Openreach engineer, and ask for the records to be checked - perhaps seeing if the phrase "pair prove" kicks anything off.
Another way would be to order a whole new line for the address, and only drop the old line once it is working.
But perhaps the help of MrSaffron is the best option. His contacts do seem to be able to fix things quicker...
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Email with details and a link to the appropriate thread
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Thank you, good sir, invaluable information. My ISP is BT and while I'm not entirely confident in their support staff I do feel I can at least get somewhere with the info you've provided. I can move forward with that and see if I can catch the eye of MrSaffron. I think a new line would be a last resort but still better news than the constant "you're on EO, tough" I had been hearing. Thanks again.
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Ah I didn't see this. Will send you my details and the info I've gathered early afternoon, see if you think its worth a pester. Thank you, Andrew.
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My ISP is BT and while I'm not entirely confident in their support staff I do feel I can at least get somewhere with the info you've provided.
From appearances, it looks like the BT Care staff that populate their own forum can help overcome this kind of problem - they certainly get involved in interventions, and probably cope better than the Indian call centre.
https://community.bt.com/t5/BT-Infinity-Speed-Connec...
Its another option, if MrS gets nowhere...
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Yes I have a thread open there since yesterday and a mod offered to look into it this afternoon. I dealt with them last year for a line fault that BT support said didn't exist and they had it resolved in less than a week. I also found a thread on there that was identical to my issue and it was resolved as a database error. MrS has my details too.
Despite all that I had an OR engineer tell me my line goes through the cabinet, an openreach ticket response which reads that I'm on EO and sfny absolutely adament that not only my house but the entire street is still EO and not planned for upgrade, even apologising for sending leaflets out because they weren't supposed to go to my road. I'm sure I'll know soon enough, preparing from the worst, though.
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Clicked the link after I replied, that's obviously the thread I was referring to!
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Seems Snainton is still a little doomed with fibre confusion! I feel guilty enjoying my superfastness. Sorry
Edited by phil_w73 (Sat 07-Mar-15 12:34:52)
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Something may be a foot on the database as I've just got a followthatpage notification that there is no data for my number....
Or could just be a random red herring
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There may be availability checker issues
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Yep far more likely
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For any Snainton peeps still on an EO line, SFNY have told me today that there is a 3rd cabinet due to hopefully fill the gap before June 2017....
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Wondering if this is now the missing link for the rest of the village? Information thin on the ground but we now have a SFNY sticker on the dormant cabinet (old Google Streetview pic linked) and I may have imagined it, but its maybe been swapped for a larger one too...will snap a pic when I walk past one day...
Snainton "mystery for years" cabinet
If there's any secret info available that would be fantastic...
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