Hi, for the last 2 months I have had FTTC at 40mbps as Openreach finally installed the new cabinet near my house - INGLEBY BARWICK Cabinet 37.
My current postcode is TS17 5GH. We are looking to move house about 400m down the road to TS17 5LS which is 550m by road from the cabinet. We are currently 200m away.
Problem is the new house is not showing as capable of FTTC service. not sure if the cabinet is full (it was only installed 2 months ago) or there is another reason like distance (can I check the distance myself online or via BT gadget?).
Is their any way of appealing or doing manual requests for FTTC? - in my mind it should be as simple as switching all services from the old house to the new house - is this possible or do they have to cease the old line then re-provision?
My ISP, Plusnet, says there is nothing they can do as the computer says 'no'. I am querying this because when I applied for fiberoptic service the BT Wholesale checker was not up to date and said FTTC was not available in my current house and I suspect FTTC would work if they would only try it.