I recently signed up to Plus Net Home Phone and Fibre after their website confirmed Fibre Optic was available in my area. I have a BT socket but no working phone line. Order was accepted and I chose 3 alternative installation dates. The Land Line was activated within 1 day & indeed on plugging in a phone, there was a dial tone. I also received a fibre router in the post.
I then received a message saying my chosen installation date would be confirmed within 24-48 hours. 1 week later I heard nothing so I contacted Plus Net who informed me the Fibre order had been cancelled due to "no DSLAM ports available". I also received an email saying "the exchange was full to capacity"!. My first question, are these DSLAM ports at the exchange or within the fibre cabinet?
My average standard ADSL speed available is 1MBs and I cannot justify paying land-line rental for this speed!
What is really frustrating is Plus Net say I am now in an 18 month contract with the land-line and can't get out of it unless I pay a fee. But the only reason I activated the landline with them is because they accepted my Fibre order after telling me it was available in my area! Had they told me it was not available from the start, then I would not have signed up to their home phone service. I don't even need a land-line for phone calls, it was only for the fibre! As they now cannot provide the service, surly I should be able to get out of the contract?
I have been offered their standard broadband at the same price as everyone else. I may as well use 3G which gives me a faster speed than standard ADSL. What should I do? Please help!
Edited by steventaylor50 (Mon 07-Oct-13 22:28:37)