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Damoxuk
(regular) Sat 26-Oct-13 13:13:26

Fibre DSL Light Off and Phone No Tone = Borked Socket or?

[link to this post]

As title really my DSL went dead last night - no light on the DSL indicator.

Tried resetting it, leaving off for 15 mins etc but nothing.

Also tried a phone which works in my other sockets (non Fibre ones) and has no tone in this.

So basically is the socket dead or maybe something as simple as a wire inside disconnected/loose haha.

Either way engineer coming Tuesday but maybe the original engineer did a rush job and now wire slipped out?

Was connected perfect no drop in signal for 2 months.

Probably not a good idea for me to open the faceplate is it? laugh

And check haha.

MHC
(sensei) Sat 26-Oct-13 13:41:09

Re: Fibre DSL Light Off and Phone No Tone = Borked Socket or

[re: Damoxuk] [link to this post]

Is it a split face plate? Can you remove the lower half and access the test socket.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

M H C

taurus excreta cerebrum vincit

Damoxuk
(regular) Sat 26-Oct-13 16:56:10

Re: Fibre DSL Light Off and Phone No Tone = Borked Socket or

[re: MHC] [link to this post]

Yes looks like bottom half can be removed.

Why what's the test socket? (i guess the word test means for testing the plate?) haha

MHC
(sensei) Sat 26-Oct-13 17:08:38

Re: Fibre DSL Light Off and Phone No Tone = Borked Socket or

[re: Damoxuk] [link to this post]

Remove the bottom half and then plug in your phone. Does it work? None of your extensions should work.

Then add a dangly filter and plug in your modem, Does it work?

If both work then the lower half of the faceplate may be faulty or just a bad contact. Try refitting the plate (two or three times) and try again - what works?

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

M H C

taurus excreta cerebrum vincit

RobertoS
(sensei) Sat 26-Oct-13 17:25:25

Re: Fibre DSL Light Off and Phone No Tone = Borked Socket or

[re: Damoxuk] [link to this post]

Yours has got a filtered interstitial plate as well, which also needs to come off. See this page for details.

My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 55.8/14.5Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
^{~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.}

MrSaffron
(staff) Sat 26-Oct-13 17:28:57

Re: Fibre DSL Light Off and Phone No Tone = Borked Socket or

[re: MHC] [link to this post]

http://www.coolwebhome.co.uk/faceplate/

With interstitial plate need to do more than remove the small faceplate

Andrew Ferguson, [email protected]
www.thinkbroadband.com - formerly known as ADSLguide.org.uk

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.

Damoxuk
(regular) Sat 26-Oct-13 18:42:21

Re: Fibre DSL Light Off and Phone No Tone = Borked Socket or

[re: MHC] [link to this post]

Plugged in phone to test socket but instead of contant tone it's more beeping.
Tone...Tone...Tone

Realalemadrid
(newbie) Sat 26-Oct-13 18:48:31

Re: Fibre DSL Light Off and Phone No Tone = Borked Socket or

[re: Damoxuk] [link to this post]

That means you've got a message. Dial 1571

Damoxuk
(regular) Sat 26-Oct-13 18:53:44

Re: Fibre DSL Light Off and Phone No Tone = Borked Socket or

[re: Realalemadrid] [link to this post]

Ah yes ok then i get a normal tone with the test socket on a phone.

I added a dangly filter but no luck on DSL connection.

Although come to think of it there was a thunderstorm pretty much when my DSL went offline.
Maybe some kind of problem with the Fibre Cabinet?

XRaySpeX
(eat-sleep-adslguide) Sat 26-Oct-13 18:57:04

Re: Fibre DSL Light Off and Phone No Tone = Borked Socket or

[re: Realalemadrid] [link to this post]

In reply to a post by Realalemadrid:
Dial 1571

Cost you £1.75 pm from Jan.

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC

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