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As title really my DSL went dead last night - no light on the DSL indicator.
Tried resetting it, leaving off for 15 mins etc but nothing.
Also tried a phone which works in my other sockets (non Fibre ones) and has no tone in this.
So basically is the socket dead or maybe something as simple as a wire inside disconnected/loose haha.
Either way engineer coming Tuesday but maybe the original engineer did a rush job and now wire slipped out?
Was connected perfect no drop in signal for 2 months.
Probably not a good idea for me to open the faceplate is it?  And check haha.
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Is it a split face plate? Can you remove the lower half and access the test socket.
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M H C
taurus excreta cerebrum vincit
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Yes looks like bottom half can be removed.
Why what's the test socket? (i guess the word test means for testing the plate?) haha
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Register (or login) on our website and you will not see this ad.
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Remove the bottom half and then plug in your phone. Does it work? None of your extensions should work.
Then add a dangly filter and plug in your modem, Does it work?
If both work then the lower half of the faceplate may be faulty or just a bad contact. Try refitting the plate (two or three times) and try again - what works?
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M H C
taurus excreta cerebrum vincit
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Yours has got a filtered interstitial plate as well, which also needs to come off. See this page for details.
My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 55.8/14.5Mbps @ 600m. - BQM
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
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Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
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http://www.coolwebhome.co.uk/faceplate/
With interstitial plate need to do more than remove the small faceplate
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Plugged in phone to test socket but instead of contant tone it's more beeping.
Tone...Tone...Tone
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That means you've got a message. Dial 1571
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Ah yes ok then i get a normal tone with the test socket on a phone.
I added a dangly filter but no luck on DSL connection.
Although come to think of it there was a thunderstorm pretty much when my DSL went offline.
Maybe some kind of problem with the Fibre Cabinet?
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Dial 1571 Cost you £1.75 pm from Jan.
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
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Fibre cabinet OR your Modem.
If lightning hot your line and took out the modem the fault condition could have been such that it put a short across the line. When you tried the phone in other sockets was the modem connected?
If it was lightning and your modem has failed then BT could raise a charge for the visit. You need to make sure that the fault is not your side of the master socket. Can you borrow a modem to try?
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M H C
taurus excreta cerebrum vincit
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Don't have any old modems lying around anymore.
Why would BT charge me for lightning hitting my line?
Anyway an engineer is booked for Tuesday morning although i'll be at work can't have no days off.
So hopefully he can sort it out asap as i'm already getting withdrawal sysmptoms of fibre net.
Using 3G on the phone with 1gb usage is taxing..
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If the problem is your side of the master and it does not matter what caused it then it is your problem and BT will normally charge. Put it the other way, why should BT fund teh fault finding and repair of something that is not their responsibility and they did not cause?
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M H C
taurus excreta cerebrum vincit
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So the phone works in the test socket and at other sockets.
Now you need to plug the interstitial plate into the test socket and try the phone into the phone socket of the interstitial plate. In other words the lower socket in that, that the ordinary faceplate plugs into.
If that fails then that interstitial faceplate has blown. Remove it and try the faceplate into the test socket and see it that works. If it fails, they have both blown. If it works then at least that is OK. I expect it to fail but you may be lucky.
If however the interstitial faceplate "lower socket" worked, replace the faceplate onto it and see if the phone now fails. I expect it will.
There is some apparent double-checking there, but that sequence tests things progressively and double checks that taking it all apart and re-assembling hasn't cleared something. Stranger things have happened.
My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 55.8/14.5Mbps @ 600m. - BQM
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
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Ouch so if lightning did cause a problem i'm liable? OUCH.
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After pulling it apart phone works in master socket and putting it together works in the interstitial plate AND now fully put back together. No sign of DSL light however.
I'll give it an hour haha and see if any change.
So way i see it, either the modem is blown (power/lan lights on though). OR what i original suspected the Fibre Cabinet has a problem after that Thunderstorm.
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You could try sending God an invoice via the local Church, Chapel, Temple or Synagogue. Billy Connolly will be able to advice.
As I said, everything your side of the master is YOUR responsibility (except warranty failures) so replacing the modem will be down to you or your insurance.
You suggest the cabinet could have been affected - the chances are that if it has been there will be more than just you with a problem and that would have been flagged to BT either through the cabinet reporting a problem or numerous users and repairs would have been rapid.
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M H C
taurus excreta cerebrum vincit
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As I said, everything your side of the master is YOUR responsibility (except warranty failures) so replacing the modem will be down to you or your insurance.
I thought all telephone things your side of the master, and all FTTC things your side of the Openreach modem were your responsibility; but that the modem was Openreach's responsibility (via your ISP). I may well be wrong though.
--
Moved (with trepidation turned relief) to BT Infinity 2 for upload speed. Happy BE user for several years.
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You still have a "duty of care". I have not come across a similar case with a VDSL modem but know that BT can/will charge for damage to their equipment. Certainly for basic ADSL equipment damaged in the fist few months/weeks it has been chargeable.
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M H C
taurus excreta cerebrum vincit
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I thought all telephone things your side of the master, and all FTTC things your side of the Openreach modem were your responsibility; but that the modem was Openreach's responsibility (via your ISP). I may well be wrong though. We've gone round in circles before trying to get clarity on this matter. The problem is that the modem is supplied under the contract between BT Openreach and the ISP, which the end user cannot view and to which the end user is a third party.
The underlying issue is establishing the network termination point of the FTTC service. I would argue that whilst FTTC remains engineer install, this point is the Ethernet interface of the FTTC modem. That being the case, a defective modem should be replaced by BT Openreach, subject to them recovering the cost from the end user if the modem was damaged or destroyed by the end user's negligence.
Certainly on other services with active NTE, failure of that NTE is the supplier's responsibility.
I'd suggest the original poster starts by contacting their ISP to explain the symptoms, which might be a failed modem, line card port failure at the DSLAM or possibly a failure of something passive - though it's difficult to imagine many passive related scenarios where the voice service is working and the VDSL2 is not, other than failure of a filter. The ISP can then work with BT Openreach to diagnose the issue. One of the BT Openreach engineers who posts in these forums indicated recently that he was seeing what he felt were an elevated number of line card port failures.
I'd be very surprised if BT Openreach left it to the end user to replace the modem if the problem was a defective modem, especially as the BT Openreach modems are not officially available to buy. Those examples seen on a well-known auction side are presumably left overs from ceased FTTC service that proved uneconomic for BT Openreach to recover - BT Openreach won't be paying much for new ones in bulk. Nevertheless, I would argue that the modem remains BT Openreach's property, even in cases where they appear to have abandoned it.
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BT Openreach won't be paying much for new ones in bulk.
A fiver each I've heard, but it is of course the labour cost for the current installation and line test that increases their value 
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Ok well as long as it's fixed i'll pay any fee to get back my Fibre.
Regarding cabinet well not necessarily as it's fairly new and engineer 2 months back said i'm only the second one on it.
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Well duty of care yes but as I haven't touched the Modem in 2 months and was perfect in same time frame I literally couldn't have been more careful with said device. Still if I have to get a new modem so be it. As long as engineer leaves me one haha and bills me.
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What's a line card port failure?
Is that my end regarding modem or Cabinet?
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You might be lucky. If the BT Tech thinks it is a failed modem and you don't mention lightning then you could be fine. If he finds a wiring fault after the master, you could be charged.
Just be aware it could go either way.
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M H C
taurus excreta cerebrum vincit
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And don't forget - the first thing to do when he turns up is offer a cup of tea!
Nick
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Or at 5:30 AM bacon butties. Yes, I had BT here doing a repair that early one Saturday morning.
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M H C
taurus excreta cerebrum vincit
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Although come to think of it there was a thunderstorm pretty much when my DSL went offline.
Maybe some kind of problem with the Fibre Cabinet?
Most likely a dead VDSL modem.
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If the Openreach modem has been borked by lightening in the vicinity, then the theory is that you use your home insurance to recoup any costs.
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What's a line card port failure?
Is that my end regarding modem or Cabinet? Cabinet end. The DSLAM in the cabinet has one or more line cards, to which the individual lines are connected.
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If the Openreach modem has been borked by lightening in the vicinity, then the theory is that you use your home insurance to recoup any costs. Thanks for your comments in this thread, Zarjaz - they are always most helpful.
I wonder how the costs would be handled in practice. Presumably the only way to do this would be for Openreach to raise a visit charge to the ISP, who either swallow it or pass it on to the customer.
How are Openreach going to know this is a lightning related failure, rather than a failure of the modem due to some sort of inherent defect in the modem for which the CP or end user bears no liability? The costs of analysing the failed modem in an attempt to understand who was at fault could easily be many times that of a visit charge, making it disproportionate. It would seem more balanced all round for Openreach to bin the failed modem and incorporate the costs of subtle lightning related damage into the overall FTTC cost base.
Things are different if there is massive lightning damage, such as a direct hit on the property or on the cables feeding it - though in that case the modem is likely to be blown apart by the massive amount of energy it dissipated. In this situation, it seems more straightforward to pass the liability on to the end user and, ultimately, the end user's insurers.
Let's hope that the engineer who is coming on Tuesday will be able to get things working again during that visit. It would be interesting to hear from the original poster what the fault turned out to be.
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I wonder how the costs would be handled in practice. Presumably the only way to do this would be for Openreach to raise a visit charge to the ISP, who either swallow it or pass it on to the customer.
Openreach only ever raise charges to the CP's, since they only work for them. So you are right, they either swallow it or pass it on.
How are Openreach going to know this is a lightning related failure, rather than a failure of the modem due to some sort of inherent defect in the modem for which the CP or end user bears no liability? The costs of analysing the failed modem in an attempt to understand who was at fault could easily be many times that of a visit charge, making it disproportionate. It would seem more balanced all round for Openreach to bin the failed modem and incorporate the costs of subtle lightning related damage into the overall FTTC cost base.
Very true. Openreach does seem to to spend some time gathering info on VDSL modems failing, but not an individual level.
The usual reason for knowing it was due to lightening damage, if not overt external damage, is the punter telling the engineer, "it stopped working in that storm the other day' 
Let's hope that the engineer who is coming on Tuesday will be able to get things working again during that visit. It would be interesting to hear from the original poster what the fault turned out to be.
Would be nice to know.
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The usual reason for knowing it was due to lightening damage, if not overt external damage, is the punter telling the engineer, "it stopped working in that storm the other day' Hence the need for the OP to take heed of:- If the BT Tech thinks it is a failed modem and you don't mention lightning then you could be fine.
My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 55.8/14.5Mbps @ 600m. - BQM
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
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Well finally after a no show engineer visit (apparently the fault got "stuck" in BT Openreachs system so didn't proceed past 1st stage).
Anyway it was indeed a Line Card Failure as I suspected from the start (well suspected something wrong ith the cabinet anyway).
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That's good .
The delay isn't  .
My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 59.2/14.4Mbps @ 600m. - BQM
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
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Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Edited by RobertoS (Tue 05-Nov-13 17:30:22)
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Yea been 10 days..
Having to make do with connecting my iphone to my PC and using it's 1mbps 3G connection was taxing (and expensive).
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