I joined plusnet fibre in January this year before I joined I was quoted and estimated speed of 40mbs (this was advertised as being accurate to +/- 1mb), BT wholesale were quoting an estimated speed of 41.2 Down and 6.1 Up so with this I went ahead with the order, when the installation date came in January I actually got 36.1mbs, then a few weeks later the speed fell to 28.5mbs where it remained for many months
Then in July this year it fell again to around 20mbs, at that time I noticed that BT Wholesale had changed their estimates to 22.1 Down and 4.2 Up for my line. I have been on to PlusNet and BTOR have been out several times changed me to different pair, each time after the pair change the test the line and say they cant see any errors usually a few weeks later the speed starts dropping again and BTOR come back out change me to a different pair and then after a few weeks the speed drops again.
I have now been monitoring the line for the past few weeks using HG612 Stats and although I don't really understand a lot of what is being shown it seems that there are quite a number of errors on my line:
Below is a link to my folders which show the Stats I have collected over the past few days, could someone who knows abit about these stats have a look for me and let me know if they think that there is a problem with my line?
Thanks in advance