4 hours after i post here, i get a reply from the nga people. so for anyone else interested, here it is -
"Thank you for your enquiry about fibre broad you are connected to Northbourne Exchange Cabinet 20
We experienced engineering issues when deploying fibre broadband to cabinet 20, we are now progressing and if all things go to plan it should be enabled in January 2014."
Edited by cookie (Thu 14-Nov-13 14:16:11)