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Standard User Rastus
(committed) Sun 01-Dec-13 11:52:57
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Re: Why Can't I Get BT Infinity?


[re: evrelia] [link to this post]
 
In reply to a post by evrelia:
I'm moving into a new property soon which is served by Cabinet 68, which is enabled for BT Infinity. Every other property on the street is able to get BT Infinifty according to the online checker, including both properties immediately adjacent to it, so it's obviously not a problem related to distance.

As you haven't mentioned FTTC, what does the information on the checker say about the type of connection available to other properties which can get Infinity? i.e. FTTC or FTTP?


In reply to a post by evrelia:
The property was recently refurbished and split into multiple flats - I'm perhaps wondering if this has caused an issue with the online checker.

If you are in an FTTP area and your building is now divided into flats, that can cause issues with wayleaves regarding installing FTTP equipment into communal areas of the building. It may be easier to side-step that problem if you are in an overhead-fed FTTP area (as opposed to underground-fed) as it may sometimes be easier to supply individual flats that way.
Standard User RobertoS
(sensei) Sun 01-Dec-13 12:37:35
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Re: Why Can't I Get BT Infinity?


[re: Rastus] [link to this post]
 
I wondered if it was an FTTP area as well, just couldn't remember what the problem was about it, so didn't ask the OP.

My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 59.4/14.4Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
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Standard User evrelia
(newbie) Sun 01-Dec-13 13:38:59
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Re: Why Can't I Get BT Infinity?


[re: RobertoS] [link to this post]
 
It's not an FTTP area as far as I can tell. And yes, the flats do show up on the checker, just when you select them it says its not available in the area. It's definitely supplied by the same cabinet as the other houses on the street.

I could pm the address to an admin or something to check themselves?

Edited by evrelia (Sun 01-Dec-13 13:43:55)


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Standard User BatBoy
(legend) Sun 01-Dec-13 13:48:39
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Re: Why Can't I Get BT Infinity?


[re: evrelia] [link to this post]
 
Is there a BT phone line in the flat?


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Standard User evrelia
(newbie) Sun 01-Dec-13 13:52:37
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Re: Why Can't I Get BT Infinity?


[re: BatBoy] [link to this post]
 
If there is, I do not know what it is. (I move in on Jan 3rd).
Standard User RobertoS
(sensei) Sun 01-Dec-13 13:53:55
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Re: Why Can't I Get BT Infinity?


[re: evrelia] [link to this post]
 
I think we are assuming you have used this checker to get the cabinet number. If FTTC or FTTP is expected that should show it. As well as confirming the cabinet.

If it doesn't, put in the address of somewhere you know gets it. That will show whether it is FTTP or FTTC. Infinity is whichever is available.

My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 59.4/14.4Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Standard User evrelia
(newbie) Sun 01-Dec-13 14:15:44
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Re: Why Can't I Get BT Infinity?


[re: RobertoS] [link to this post]
 
In reply to a post by RobertoS:
I think we are assuming you have used this checker to get the cabinet number. If FTTC or FTTP is expected that should show it. As well as confirming the cabinet.

If it doesn't, put in the address of somewhere you know gets it. That will show whether it is FTTP or FTTC. Infinity is whichever is available.


For the other houses on the street, it shows FTTC. For mine, it shows ADSL 2+. No mention of FTTP. Cabinet number is 68.

Edited by evrelia (Sun 01-Dec-13 14:16:19)

Standard User evrelia
(newbie) Sun 01-Dec-13 14:43:29
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Re: Why Can't I Get BT Infinity?


[re: evrelia] [link to this post]
 
http://fttc-check.alc.im/results.php?postcode=ME157UY


For my house:

Address ********** on Exchange MAIDSTONE is served by Cabinet 68
WBC ADSL 2+ Up to 8 -- -- Available
WBC ADSL 2+ Annex M Up to 8 Up to 0.75 -- Available
ADSL Max Up to 6 -- -- Available
WBC Fixed Rate 2 -- -- Available
Fixed Rate 2 -- -- Available
Other Offerings
Fibre Multicast -- -- -- Available


For the one next door:

Address ********** on Exchange MAIDSTONE is served by Cabinet 68

FTTC Range A (Clean) 80 79.9 20 20 -- Available
FTTC Range B (Impacted) 80 77.6 20 19 -- Available

WBC ADSL 2+ Up to 17 -- 10 to 19.5 Available
WBC ADSL 2+ Annex M Up to 17 Up to 1.5 10 to 19.5 Available
ADSL Max Up to 7.5 -- 6.5 to 8 Available
WBC Fixed Rate 2 -- -- Available
Fixed Rate 2 -- -- Available
Other Offerings
Fibre Multicast -- -- -- Available

Edited by evrelia (Sun 01-Dec-13 14:55:02)

Standard User BatBoy
(legend) Sun 01-Dec-13 15:00:55
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Re: Why Can't I Get BT Infinity?


[re: evrelia] [link to this post]
 
I'm guessing those results are because the flat doesn't have a BT phone line. If you get a BT phone line, you should be able to get Infinity.


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Standard User Kiggs
(fountain of knowledge) Sun 01-Dec-13 15:23:46
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Re: Why Can't I Get BT Infinity?


[re: MrSaffron] [link to this post]
 
Virgin have just within the last few months hooked up a block of new build flats in Leicester City. They've used a thick co-ax heading into the basement and run the cable down the street to its own amplifer. Virgin can to do a site survey during the construction phase of new multi-dwelling premises through their online form.
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