"Warning: fibre is a non-guaranteed service. That means we can provide you with a connection that works only 50% of the time and there's nothing you can legally do about it."
Right now I'm having a torrid time with my Zen connection, by the looks of it because of BT's network being terribly unreliable. There's nothing that can be done, and Zen can get no extra information on this from BT. As far as I know, things could just stay this bad for the rest of the year.
I know that one isn't paying for a "mission critical" service when one pays for residential broadband, but nevertheless perhaps it's time for OFCOM to mandate some kind of minimum availability and maximum number of disconnections per day that is acceptable for something described as a "broadband" service? At the moment, it seems ridiculous that they can just do what they want and call it a "non-guaranteed service".
Edited by jez9999 (Mon 02-Dec-13 13:04:36)