Warning about fibre

In my opinion, every ISP offering fibre broadband should be forced to put something like this prominently in all of their promotional literature:

"Warning: fibre is a non-guaranteed service. That means we can provide you with a connection that works only 50% of the time and there's nothing you can legally do about it."

Right now I'm having a torrid time with my Zen connection, by the looks of it because of BT's network being terribly unreliable. There's nothing that can be done, and Zen can get no extra information on this from BT. As far as I know, things could just stay this bad for the rest of the year.

I know that one isn't paying for a "mission critical" service when one pays for residential broadband, but nevertheless perhaps it's time for OFCOM to mandate some kind of minimum availability and maximum number of disconnections per day that is acceptable for something described as a "broadband" service? At the moment, it seems ridiculous that they can just do what they want and call it a "non-guaranteed service".

Edited by jez9999 (Mon 02-Dec-13 13:04:36)

there's a legal requirement in any contract to provide something that meets the reasonable expectations of the customer given the product description. I doubt 50% downtime would pass that test, if indeed that is what is happening. Most people experience less than 1% if not 0.1%

By the way, your MaxDSL diagnostics site is dead.

In reply to a post by jez9999:

By the way, your MaxDSL diagnostics site is dead.

Works for me.

not from here it isn't Perhaps it's your connection <ducks>

Edited by yarwell (Mon 02-Dec-13 13:35:07)

Weird. There's something about this SeaMonkey profile that causes that page to give me "We are sorry, a system error has occurred. Please try again later." If I start a new profile, it works OK. I tried disabling all the addons in this profile and removing cookies for sites.google.com and googlepages.com, but I still get that error in this profile. Very strange.

TBH it sounds like you're suffering from a dodgy Openreach installation. It wasn't a cowboy contractor install, was it?

I can't imagine it's anything to do with Zen, it's well known they're perfect

Yeah unfortunately it was a contractor install. However, what do you mean by "dodgy"? I've checked the master socket and the wiring is fine. A quiet line test is fine.

By dodgy, I mean it doesn't work reliably. For example, my BT Infinity install was done by a real Openreach employee and it's *perfect*.

This poster has 5 threads on the same subject, three started today.