Fibre Migration - engineer access to home?

Hi,

I'm migrating from sky fibre to BT infinity next week. Do Openreach need access to my premises?

Surely it just involves going to the cabinet or exchange?

In theory neither. Should just be a software change, but maybe they will want to assign new ties in the cab, so just a visit there.

The engineer didn't turn up so I'm still with Sky. Heard nothing from BT to explain the no show. Annoyed

In reply to a post by Zarjaz:

In theory neither. Should just be a software change, but maybe they will want to assign new ties in the cab, so just a visit there.

sometimes tie pair is changed for migration?

why.

So the engineer didn't turn up, and BT basically lied as to why. The call centre said there was a problem with the DSLAM in the exchange. I used the customer contact form and BT called back and apologised for not putting the broadband switch through to openreach.

So now I've got an engineer visit booked for tomorrow to complete the switch. The stupid thing is I lost sky broadband at 6.30 today and having connected my home hub I'm now connected via BT.

So, questions.....

I was hoping for 80 meg but the modem reports 73.35. I'm guessing there's no way to get good stats out of the HH5 to see if there is spare noise margin?

Any BT website at would confirm my IP profile or whatever?

IP Profile probably 71Mbps. The BT Wholesale Performance Test, (ignore the red instructions if all you want is the IP Profile), gives them after you click the Further Diagnostics at the bottom of the first results page.

Quite amusing that they think an exchange DSLAM was involved. Maybe they couldn't move the phone line to WLR because it was glued to the Sky line card .

Cheers, I don't have much knowledge of the BT wholesale sites as I've been on LLU for years prior to fibre.

The check will only do the speedtest, I can't get into the further diagnostics as it doesn't like my phone number yet. Will try tomorrow.

The test comes back with 69.88 down and 15.57 up (via Ethernet)

My next door neighbour gets 80Mbit and we're on the same pole - the line runs underground along on the avenue and then up one pole and to our houses.

The BT checker says I should be closer to 80.

High Low High Low
FTTC Range A (Clean) 80 75.4 20 20 -- Available
FTTC Range B (Impacted) 80 62.6 20 19 -- Available