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Standard User bdo21
(learned) Wed 18-Dec-13 13:34:16
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How do I order FTTP on Demand?


[link to this post]
 
I am connected to an FTTC enabled cabinet on an exchange which is on the list to have FTTP on Demand in January. Does anyone know how to order FTTP on Demand? Which ISPs offer it? I realise Openreach need to come back with the quote for the installation cost but I need to find an ISP who is able to offer the product first.

Thanks
Administrator MrSaffron
(staff) Wed 18-Dec-13 13:57:41
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Re: How do I order FTTP on Demand?


[re: bdo21] [link to this post]
 
The 2 year limit on consumer contracts from Ofcom means that it is usually a business based provider

BT themselves, but probably hardest to deal with if a consumer I suspect.
Claranet I think do.

Have asked out on twitter for providers to put their hands up

Andrew Ferguson, [email protected]
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User Zarjaz
(knowledge is power) Wed 18-Dec-13 14:04:07
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Re: How do I order FTTP on Demand?


[re: bdo21] [link to this post]
 
BT Retail, BT Business Broadband, Plusnet, are the only three I've seen in action.


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Standard User adslmax
(knowledge is power) Wed 18-Dec-13 16:16:24
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Re: How do I order FTTP on Demand?


[re: Zarjaz] [link to this post]
 
Claranet do this but it only offer 330/20 and can offer installation charge of £100 exc VAT for 12 months contract without the need of 36 months. But, £87.99 exc VAT for monthly charge seem expensive.

http://www.claranetsoho.co.uk/content/broadband-fibre

Xmas offer will get a less cheaper monthly payment here: http://www.claranetsoho.co.uk/content/broadband-fibr...

plusnetADSL2+16 Meg

Edited by adslmax (Wed 18-Dec-13 16:19:28)

Standard User ian72
(knowledge is power) Wed 18-Dec-13 16:20:17
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Re: How do I order FTTP on Demand?


[re: adslmax] [link to this post]
 
Is that not just FTTP rather than FTTPoD which is a different product?
Standard User adslmax
(knowledge is power) Wed 18-Dec-13 16:21:47
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Re: How do I order FTTP on Demand?


[re: ian72] [link to this post]
 
I think u are correct there. It's for FTTP only. Not FTTPoD.

plusnetADSL2+16 Meg
Standard User bdo21
(learned) Wed 18-Dec-13 16:22:37
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Re: How do I order FTTP on Demand?


[re: Zarjaz] [link to this post]
 
Plusnet have said they don't do it and BT Retail's online chat function told me to call their customer services team - the person I spoke to said they have no idea what FTTP on Demand is (he didn't even know what FTTP was...) I am with AAISP at the moment and I spoke to them and they can offer it but understandably can't provide an installation quote until January when Openreach enable the product for the exchange.
Standard User adslmax
(knowledge is power) Wed 18-Dec-13 16:25:43
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Re: How do I order FTTP on Demand?


[re: bdo21] [link to this post]
 
Plusnet do have it. It's on trial product. It's already metion here: http://community.plus.net/forum/index.php/topic,1063...

plusnetADSL2+16 Meg
Standard User adslmax
(knowledge is power) Wed 18-Dec-13 16:29:20
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Re: How do I order FTTP on Demand?


[re: adslmax] [link to this post]
 
U need to check BT Wholesale Checker Availability to see if you are on FTTPoD available. If yes, then u need to contact your isp to discuss it.

Example screen here: http://community.plus.net/forum/index.php?action=dla...

plusnetADSL2+16 Meg
Standard User bdo21
(learned) Wed 18-Dec-13 16:31:28
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Re: How do I order FTTP on Demand?


[re: adslmax] [link to this post]
 
In reply to a post by adslmax:
U need to check BT Wholesale Checker Availability to see if you are on FTTPoD available. If yes, then u need to contact your isp to discuss it.

Example screen here: http://community.plus.net/forum/index.php?action=dla...


I am on one of the exchanges to be enabled for FTTPoD in January so was just trying to compare the different packages so I can order from the ISP I choose when it is available. It is clearly difficult to do because ISPs do not publish their packages for this niche product yet.
Administrator MrSaffron
(staff) Wed 18-Dec-13 16:38:36
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Re: How do I order FTTP on Demand?


[re: adslmax] [link to this post]
 
Correct, that is why I mentioned clarinet but NOT their pricing.

It is a case of chasing them directly, contract terms for FoD will be different to native FTTP.

Andrew Ferguson, [email protected]
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User bdo21
(learned) Sat 28-Dec-13 10:15:36
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Re: How do I order FTTP on Demand?


[re: MrSaffron] [link to this post]
 
In reply to a post by MrSaffron:
The 2 year limit on consumer contracts from Ofcom means that it is usually a business based provider

BT themselves, but probably hardest to deal with if a consumer I suspect.
Claranet I think do.

Have asked out on twitter for providers to put their hands up


Did you receive any replies from providers able to offer FTTPoD? The wholesale checker is now showing FTTPoD as available for me - I tried calling BT who tried to be helpful but they said it is not available on my line despite showing on the checker because of my distance from the cabinet (which I hope is not right - I get 25meg today). I also called plusnet who said they don't offer it (I understand it is in trial and I can't find any information out about the trial). I am a little wary of meter based pricing (AAISP) on a 3yr contract so I would be very interested in any other pricing options.

Claranet's website doesn't look like they would be interested in a single broadband line. I tried calling but they are closed.

Thanks
Standard User BatBoy
(legend) Sat 28-Dec-13 10:20:04
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Re: How do I order FTTP on Demand?


[re: bdo21] [link to this post]
 
In reply to a post by bdo21:
I am a little wary of meter based pricing (AAISP) on a 3yr contract
Will AAISP sell you FTTPoD?


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Standard User R0NSKI
(fountain of knowledge) Sat 28-Dec-13 10:53:24
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Re: How do I order FTTP on Demand?


[re: bdo21] [link to this post]
 
Plusnet do offer FTTPod but it's not an official product, it's still in the trial phase. PN tend to keep things in a trail phase for ages before releasing an official product.

Your best course of action would be to PM DaveTomlinson on here.

See this post/thread for further details.

Hope that helps.

Standard User bdo21
(learned) Sat 28-Dec-13 11:03:02
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Re: How do I order FTTP on Demand?


[re: R0NSKI] [link to this post]
 
Thanks - I messaged Dave in reply to the other post you highlighted but I haven't heard back (it has obviously been over the Christmas period).

I have asked AAISP today but given I'm not sure about metered pricing, I want to find someone else to compare against.

Thanks
Standard User BatBoy
(legend) Sat 28-Dec-13 11:33:01
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Re: How do I order FTTP on Demand?


[re: bdo21] [link to this post]
 
It's probably best to at least get a quote to remove the doubt that you can get it:
I tried calling BT who tried to be helpful but they said it is not available on my line despite showing on the checker because of my distance from the cabinet



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Standard User adslmax
(knowledge is power) Sat 28-Dec-13 14:00:20
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Re: How do I order FTTP on Demand?


[re: BatBoy] [link to this post]
 
I think the ISP won't put official for FTTPoD yet because it still early stage. They probably wait until next phase by BTW in March 2014 and probably go official in April 2014.

plusnetADSL2+16 Meg
Standard User adslmax
(knowledge is power) Sat 28-Dec-13 18:55:04
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Re: How do I order FTTP on Demand?


[re: adslmax] [link to this post]
 
Found one ISP accepting order for FTTPoD here: http://www.gradwell.com/broadband/fttpod

Beware: Monthly price (ex VAT) From £200.00

plusnetADSL2+16 Meg

Edited by adslmax (Sat 28-Dec-13 18:56:19)

Standard User vivaciti
(knowledge is power) Sun 29-Dec-13 20:09:41
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Re: How do I order FTTP on Demand?


[re: Zarjaz] [link to this post]
 
We can offer it through our allowance packages, drop and email with your requirements on speed etc and someone will be able to get you a price tomorrow.

www.vivaciti.net
Vivaciti Broadband
0800 0911797

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Standard User partial
(committed) Sun 29-Dec-13 21:01:20
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Re: How do I order FTTP on Demand?


[re: vivaciti] [link to this post]
 
I think Zarjaz probably gets an unbeatable deal already. IE he gets it free with his employer. .

For the benefit of others in the market, and as you are marketing on this thread.

Could you advise which Ofcom Approved ADR Vivaciti belong to? This is a regulatory requirement and punters on this board are sure to want to want to deal with regulatory compliant providers.

Edited by partial (Sun 29-Dec-13 21:23:34)

Standard User vivaciti
(knowledge is power) Sun 29-Dec-13 21:29:21
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Re: How do I order FTTP on Demand?


[re: partial] [link to this post]
 
Ombudsman Services is our ADR

www.vivaciti.net
Vivaciti Broadband
0800 0911797

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Standard User partial
(committed) Sun 29-Dec-13 21:35:05
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Re: How do I order FTTP on Demand?


[re: vivaciti] [link to this post]
 
In reply to a post by vivaciti:
Ombudsman Services is our ADR


This is great news that Vivaciti are an above board provider and a member of an Ofcom Approved ADR. This is a regulatory requirement of all providers. Even systemless resellers.

When do you expect to be listed as a member?

http://www.ombudsman-services.org/memberlists/commun...

http://consumers.ofcom.org.uk/2009/12/adr-schemes/

http://www.thinkbroadband.com/isp/vivaciti.html

Edited by partial (Sun 29-Dec-13 22:00:34)

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